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UGG Alena Reviews

25 reviews
total

Overall Rating:

45%Rated 5 stars

30%Rated 4 stars

15%Rated 3 stars

5%Rated 2 stars

5%Rated 1 stars

Customer Fit Survey:

40% "Felt true to size"

76% "Felt true to width"

48% "No arch support"

21 are "Favorable"

Most Helpful Favorable Review

Posted 11/18/13
Overall Rated:5 stars!
Comfort Rated:5 stars!
Style Rated:5 stars!

Alena is stylish and I loved the high back along the achilles tendon area - so cozy warm while sitting to read or do hobbies, but I won't trade in my coquette slides for these. The rubber sole does not extend all the way out to the edge of the foot bed, so the outer "curve" of the suede slipper will rubs the floor and quickly show wear. Definitely not suitable for a quick step outside to check the mail.

vs

4 are "Critical"

Most Helpful Critical Review

Posted 1/21/14
Overall Rated:2 stars!
Comfort Rated:5 stars!
Style Rated:3 stars!

I love these but they fell apart after a few wearings around the house. The top seem unraveled. I exchanged for the exact pair thanks to Zappos' awesome customer service and then exact same thing happened to the next pair. I am exchanging again for a different style. That is so disappointing because I love the style but can not trust them to not fall apart.

Additional 5 Alena UGG Reviews

1

 

October 14, 2014

Habiba

from United States

I was hater of UGGS until these! Most adorbs, I especially loved the cuffed collar. I originally got the lilac, then called back and exchanged for the pink. Helena, the service rep in Vegas, was mad friendly, and made the whole process super easy. They arrived the next day, and I absolutely love them! So warm and cozy, and cute! I love the combo of pink and the wool! They are actually not as powdery and pale as they appear in the picture and the pink is kind of on the light orchid side of pink. The best thing is that they match my pink and white chevron Dooney tote! Sizing-According to the sizing chart and the whole trace your foot on a piece of paper thing, and the reviews, I just went up one size. I am an 11 in the real world, and got these in a 12. There is enough room, but they feel a tiny bit tight around the mid foot; think area under the bow. I heard that they stretch, so I am not too worried, but I also read some reviews that there was unraveling and such around that area where the opening and the front and side of the shoe meet. I hope that doesn't happen! AND THEY DONT look oofishly big, going to a 12. I suppose you need to size up due to all the wonderful fun and fur inside. In any event, I am coming back for the black!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

October 13, 2014

Anonymous

 

This was a gift, and was received well! The Ugg's are super comfortable. And, Zappos made the purchase so easy!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

May 26, 2014

Anonymous

from Iowa

Wonderful comfortable shoes! I wear them all the time. My first pair the string at the toe started to unravel after a few months. I called and Zappos sent me a new pair two days later! Great customer service!!!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

April 10, 2014

Libby K

from Ogden, Utah

I bought these slippers and within a week the stitching had come undone. I was really disappointed, given their price. I tried getting them replaced through Ugg directly. They were totally unhelpful. After a few months, I called Zappos and within a few days the problem was resolved and I had a new pair of slippers. No problems with the new pair. Love them. Comfortable and cozy. I do feel that they run smaller than traditional Uggs - just an FYI. Zappos is the best!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Felt true to width

 

Runs Narrow

Runs Wide

 

January 27, 2014

Morgan W

from Atlanta, GA

Love these! So comfy and I saw the reviews about them being hard to get on and have had no such trouble! But they do run small. I wear an 8 in more normal Ugg short boots; had to get a 9 in these.

Brands I'd also recommend: Born

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size smaller than marked

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

January 13, 2014

Liberty

 

After reading the reviews I had to rewrite mine. If you are looking for absolute comfort these are the shoes. I am a 8 in regular Ugg boots but a 10 in these. All of my Ugg slippers are a 10, and of course I am not a 10 so they look small on my feet. I am 5'7". I got them and have not taken them off. That VIP 24 hour shipping is the best! I truly feel like a queen when I order from you guys.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size smaller than marked

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

January 9, 2014

Rose

from Michigan

These slippers are awesome! Extremely warm. They have a hard bottom so if you have to run into the garage you can do it without having to change your shoes.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

December 31, 2013

Faye

from vancouver, wa

I love these slippers...I am a 5 1/2 or 6 shoe size. The 6 in this slipper is way too big. The 5 is snug, but I know they stretch, and when the sheepskin flattens out, they will be the perfect fit. They are warm and cozy!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

December 31, 2013

Shelby M

from CT

These are the most comfortable shoes I have ever worn- by far! I wear them out and around the house. I originally purchased them to wear rolled down, but I actually like them rolled up better because the fur is so thick and keeps my ankles super cozy! They are so soft and instantly warm my feet! Sadly, after just two days the stitching ripped on my left foot. Zappos sent me a replacement pair and return label for free! Thank you Zappos! Great job!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

October 26, 2014

Cassi Y

from SE United States

I am not yet sure if I am keeping these. Ugg is my favorite shearling brand, especially with slippers and these are really beautiful, plush and warm. Like another review, I was looking for something to keep exposed ankles warm. However, I am not sure I find the high back comfortable. With any amount of walking around, it feels like it will be irritating on the back of my ankle, with the way it is tapered inward. Folded down, it is bulky and awkward. I have placed a second order for the lower profile slipper-mocs (Ugg Ansley) and will have to re-evaluate. I wanted to love these, but I am just not sold.

Brands I'd also recommend: Sorel

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

August 6, 2014

Anonymous

 

I have two complaints about these - the sizing, and that the rubber does not cover the entire sole. How strange for outdoor-indoor shoes! It is hard to imagine that they would not wear out fast, even just over carpet. As far as the sizing. I normally wear a 6 or, in most closed shoes a 6½. I ordered a 7 and they are still slightly too short. So what am I supposed to do - try an 8? That would be a first for me! I cannot imagine that they would not be too big, in looks as well. So I am not sure what to do. I really like the style and overall they are heavenly comfortable. Best of all they can be stepped into and do not need to be pulled on with your hands like the classic Uggs - which I have two pairs of and also love, but for the milder months it is nice to just be able to easily step into something cozy in the morning on my way to the kitchen and then slip them off as soon as things warm up. The classic bootie styles, even the shortest, are a little bit of a pain to get on and off and work better for long term wear. Yet I am finding, like many other customers, that these more shoe-like styles have these strange sizing issues. So I am still on the fence as to whether I will keep them.

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

February 1, 2014

Casey H

from Long Island, NY

Love these! So cute and comfy. However, I did find that they ran very small. I originally got a size 8 which is my normal size and they were extremely tight, couldn't even fit my foot in with a sock on. I exchanged for a 9 (I have never had to wear a size 9 in my life) and they fit much better, but are still a little snug! But like all Uggs they loosen up a little after some wear.

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size smaller than marked

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

January 28, 2014

Anonymous

from Grosse Pointe, Michigan

I love the fit and feel of these slippers, but I am sorely disappointed that the stitching hasn't held twice. I read this in a couple of other reviews, as well. They feel great, but the black shows wear very quickly.

Brands I'd also recommend: Dansko

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size smaller than marked

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

January 27, 2014

Andrea V

from United States

Absolutely love these slippers. Extremely comfortable. I'd live in them if I could. They do run a full size smaller (ie. I am a 6 and fit in a 7), so keep that in mind when ordering.

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size smaller than marked

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

December 6, 2013

KC

 

The slipper is soft and wonderful feeling on one's feet. However, had to return as was a little short. Also, if you have a high instep, it is extremely difficult to get your foot into slipper. The bow on front of slipper is decorative only...not for adjustments. I bought these for a gift for person who wears 8 1/2 M to W. I ordered size 9. Too short. If I order again, will probably try a 10. As always, customer service from Zappos superb. I wonder if sizing is off a little due to being made in China?

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size smaller than marked

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

October 4, 2014

Barbara B

from Washington, DC

Love the color, but this 10B is way too snug to keep. Ugg boots in a 10B are almost too big. Confusing sizing! Would like to keep, but will be returning these.

Overall Rated:3 stars!

Comfort Rated:3 stars!

Style Rated:3 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

September 26, 2014

Nona C

from Temple TX

This is a very attractive slipper but just like another UGG slipper that I ordered, it slips off my heel with each step. They both seemed snug enough when standing still but again, considering what they cost are just not worth the aggravation. I think that Uggs and I were not meant to be together. I wish I could find another product that fit like the old ones I had that were much cheaper an did not do that. I am batting zero here.

Overall Rated:3 stars!

Comfort Rated:3 stars!

Style Rated:3 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

August 27, 2014

Stacy

from Kentucky

I love the Alenas, after reading the reviews I decided not to size up as the Ugg size 8 has always been to large for me in all of the boot styles. Once I received them, I knew right away that they were not going to fit. The width is narrow along the top of the foot making it hard to slide into. I am exchanging them for the size 8 now, judging by the 7 I may even need a size 9 in these.

Brands I'd also recommend: Bearpaw, EMU, Pajar

Overall Rated:3 stars!

Comfort Rated:3 stars!

Style Rated:3 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

October 4, 2014

Anonymous

from United States

I think everyone complaining about them being too small does not realize that it takes a while for the lambswool to break down to the mold of your foot. I order just a half size up and they were fine - tight, but fine since they will stretch out. I don't think the lining around the ankle is real lambswool...it felt very different in texture from the footbed of the slipper. I guess that's what you get buying a product made in China. Super disappointed. Return!

Overall Rated:2 stars!

Comfort Rated:2 stars!

Style Rated:2 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

December 9, 2013

Martie

from Ohio

These are so tight across the instep that I cannot get my feet in, even though the size is the same as my other Uggs. I normally wear 8½ so I ordered a 9. I am sending them back.

Overall Rated:1 stars!

Comfort Rated:1 stars!

Style Rated:1 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

Zappos Family Core Value:

10. Be Humble