free shipping and returns

UGG Alena Reviews

48 reviews
total

Overall Rating:

68%Rated 5 stars

28%Rated 4 stars

0%Rated 3 stars

0%Rated 2 stars

4%Rated 1 stars

Customer Fit Survey:

44% "Felt true to size"

69% "Felt true to width"

57% "No arch support"

34 are "Favorable"

Most Helpful Favorable Review

Posted 11/18/13
Overall Rated:5 stars!
Comfort Rated:5 stars!
Style Rated:5 stars!

Alena is stylish and I loved the high back along the achilles tendon area - so cozy warm while sitting to read or do hobbies, but I won't trade in my coquette slides for these. The rubber sole does not extend all the way out to the edge of the foot bed, so the outer "curve" of the suede slipper will rubs the floor and quickly show wear. Definitely not suitable for a quick step outside to check the mail.

vs

14 are "Critical"

Most Helpful Critical Review

Posted 1/21/14
Overall Rated:2 stars!
Comfort Rated:5 stars!
Style Rated:3 stars!

I love these but they fell apart after a few wearings around the house. The top seem unraveled. I exchanged for the exact pair thanks to Zappos' awesome customer service and then exact same thing happened to the next pair. I am exchanging again for a different style. That is so disappointing because I love the style but can not trust them to not fall apart.

Additional 28 Alena UGG Reviews

1 2

1 person found this review helpful  

September 18, 2014

Baroness R

from Honolulu, wintering in Oregon.

Along with receiving these within 24 hours of my order (incredible!), I am pleased with the shoe. Some reviews note that size should be ordered at least one above normal. I wear a perfect Ferragamo 8.5; have Sorel slides, Acorn moccasins and Bearpaw boots, sheepskins all in 9. (I have a couple pairs of regular shoes in a 9 and they are a little large.) I ordered these in a 10, and they are just right. I wonder if tight sizing has anything to do with the complaints folks have had about stitching giving way. (I will wait and see -- hope not.) I doubt that I will wear these with the collar turned down; the ankle coverage was what appealed to me (and the Acorns give me conventional styling.) So far, cozy, toasty and comfy.

Brands I'd also recommend: Acorn, Sorel, Bearpaw.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

1 person found this review helpful  

January 13, 2014

Anonymous

from Brevard NC

I should have paid more attention to previous reviews...too tight across top even though I ordered 1 size larger than what I usually wear. So sorry the fit doesn't work...beautiful shoe.

Brands I'd also recommend: Moxie

Overall Rated:1 stars!

Comfort Rated:1 stars!

Style Rated:1 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size larger than marked

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

March 21, 2015

Jacquelyn M

from Los Angeles, CA

This is a great slipper. I highly recommend. Like everyone else, I had to go up a size. I'm a true 6.5, but ended up with an 8 since they don't come in half sizes. There isn't a lot of extra room and they don't seem to be stretching.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size smaller than marked

 

Runs Small

Runs Large

Felt true to width

 

Runs Narrow

Runs Wide

 

March 17, 2015

Cam S

from Lexington, KY

These Ugg Alena slippers are like sliding your feet into heaven. They are soft, snuggly, and warm - they fit perfectly. These are the best slippers I have ever owned in my life!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

December 28, 2014

Jacqueline L

from Massapequa, New York

These are like walking on a cloud! Extremely toasty and warm. If you have a wide foot, they take a few wears to break in. When I first put them on a bit of the lacing came undone due to the tight fit. Easy enough to fix as I didn't want to part with them.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

December 27, 2014

Anonymous

from Brooklyn, NY

If you are looking for comfort and warmth this winter season, look no further than the Ugg Alena! I saw this on Oprah's Favorite Things and was looking for a commuter shoe. Reading that this is a waterproof suede was a big selling point for me. Some reviews recommended getting this a full size larger, but I bought my true size and am glad I did. My feet will be toasty this winter!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

December 25, 2014

Sherry

from Denver CO

Great Ugg slipper, but I'm surprised other reviews did not mention that it runs extremely small! I always take an 8 in all Uggs boots or slippers -- I have 4 pairs -- all are size 8's. These "Alena" slippers that I got for Xmas are 8's and I can barely get them on. Very tight. I am concerned that maybe even a 9 will not work but will send them back and try a 9.

Brands I'd also recommend: Dansko, Ecco

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

December 5, 2014

Anonymous

from Rocklin, CA

Gorgeous slippers! Fit, color and quality as described. Very happy with these! Shipping was beyond fast as always - thanks Zappos!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

December 4, 2014

Anonymous

from maryland

I normally wear size 9.5-10 and given feedback from previous purchasers on running small, I ordered a size 11. Too big in heel. So I ordered a size 10, perfecto - beautiful and comfy cozy. Zappos was awesome at redelivering quickly. Thanks. I am delighted with purchase and awesome Zappos customer service. Thanks so much.

Brands I'd also recommend: none

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

 

November 3, 2014

Anonymous

from Wisconsin

These are great slippers. I am glad that I read the previous reviews and glad that I ordered larger. They fit perfectly!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

October 13, 2014

Anonymous

 

This was a gift, and was received well! The Ugg's are super comfortable. And, Zappos made the purchase so easy!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

May 26, 2014

Anonymous

from Iowa

Wonderful comfortable shoes! I wear them all the time. My first pair the string at the toe started to unravel after a few months. I called and Zappos sent me a new pair two days later! Great customer service!!!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

April 10, 2014

Libby K

from Ogden, Utah

I bought these slippers and within a week the stitching had come undone. I was really disappointed, given their price. I tried getting them replaced through Ugg directly. They were totally unhelpful. After a few months, I called Zappos and within a few days the problem was resolved and I had a new pair of slippers. No problems with the new pair. Love them. Comfortable and cozy. I do feel that they run smaller than traditional Uggs - just an FYI. Zappos is the best!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Felt true to width

 

Runs Narrow

Runs Wide

 

January 27, 2014

Morgan W

from Atlanta, GA

Love these! So comfy and I saw the reviews about them being hard to get on and have had no such trouble! But they do run small. I wear an 8 in more normal Ugg short boots; had to get a 9 in these.

Brands I'd also recommend: Born

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size smaller than marked

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

January 13, 2014

Liberty

 

After reading the reviews I had to rewrite mine. If you are looking for absolute comfort these are the shoes. I am a 8 in regular Ugg boots but a 10 in these. All of my Ugg slippers are a 10, and of course I am not a 10 so they look small on my feet. I am 5'7". I got them and have not taken them off. That VIP 24 hour shipping is the best! I truly feel like a queen when I order from you guys.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size smaller than marked

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

January 9, 2014

Rose

from Michigan

These slippers are awesome! Extremely warm. They have a hard bottom so if you have to run into the garage you can do it without having to change your shoes.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

December 31, 2013

Faye

from vancouver, wa

I love these slippers...I am a 5 1/2 or 6 shoe size. The 6 in this slipper is way too big. The 5 is snug, but I know they stretch, and when the sheepskin flattens out, they will be the perfect fit. They are warm and cozy!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

December 31, 2013

Shelby M

from CT

These are the most comfortable shoes I have ever worn- by far! I wear them out and around the house. I originally purchased them to wear rolled down, but I actually like them rolled up better because the fur is so thick and keeps my ankles super cozy! They are so soft and instantly warm my feet! Sadly, after just two days the stitching ripped on my left foot. Zappos sent me a replacement pair and return label for free! Thank you Zappos! Great job!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

March 15, 2015

Tara B

from New York

I was debating buying these shoes/slippers for a couple of weeks. End result is that I am glad that I did. They are very comfortable but definitely order a size up! I wear a size 9 and ordered a 10 and they fit perfectly with and without socks. They are great to throw on to do errands and school runs. I have never flipped the tops down because it is winter here. They keep my feet warm. The only downfall is that for some reason they pull my socks down that I have to every now and then stop to and pull them back up.

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size smaller than marked

 

Runs Small

Runs Large

 

November 21, 2014

Anonymous

from Philadelphia, PA

I bought these because I wanted warm slippers that I could wear around the house (and outside to the mailbox). The style fit the bill perfectly, but I am a little disappointed with the size. I usually wear a size 9. The 9's were too small, so I got a size 10. They fit but still feel a little snug, and I certainly can't wear them with socks (which may be a problem in the middle of the winter?) I am hoping that they loosen up over time.

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size smaller than marked

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

October 26, 2014

Cassi Y

from SE United States

I am not yet sure if I am keeping these. Ugg is my favorite shearling brand, especially with slippers and these are really beautiful, plush and warm. Like another review, I was looking for something to keep exposed ankles warm. However, I am not sure I find the high back comfortable. With any amount of walking around, it feels like it will be irritating on the back of my ankle, with the way it is tapered inward. Folded down, it is bulky and awkward. I have placed a second order for the lower profile slipper-mocs (Ugg Ansley) and will have to re-evaluate. I wanted to love these, but I am just not sold.

Brands I'd also recommend: Sorel

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

August 6, 2014

Anonymous

 

I have two complaints about these - the sizing, and that the rubber does not cover the entire sole. How strange for outdoor-indoor shoes! It is hard to imagine that they would not wear out fast, even just over carpet. As far as the sizing. I normally wear a 6 or, in most closed shoes a 6½. I ordered a 7 and they are still slightly too short. So what am I supposed to do - try an 8? That would be a first for me! I cannot imagine that they would not be too big, in looks as well. So I am not sure what to do. I really like the style and overall they are heavenly comfortable. Best of all they can be stepped into and do not need to be pulled on with your hands like the classic Uggs - which I have two pairs of and also love, but for the milder months it is nice to just be able to easily step into something cozy in the morning on my way to the kitchen and then slip them off as soon as things warm up. The classic bootie styles, even the shortest, are a little bit of a pain to get on and off and work better for long term wear. Yet I am finding, like many other customers, that these more shoe-like styles have these strange sizing issues. So I am still on the fence as to whether I will keep them.

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

February 1, 2014

Casey H

from Long Island, NY

Love these! So cute and comfy. However, I did find that they ran very small. I originally got a size 8 which is my normal size and they were extremely tight, couldn't even fit my foot in with a sock on. I exchanged for a 9 (I have never had to wear a size 9 in my life) and they fit much better, but are still a little snug! But like all Uggs they loosen up a little after some wear.

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size smaller than marked

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

January 28, 2014

Anonymous

from Grosse Pointe, Michigan

I love the fit and feel of these slippers, but I am sorely disappointed that the stitching hasn't held twice. I read this in a couple of other reviews, as well. They feel great, but the black shows wear very quickly.

Brands I'd also recommend: Dansko

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size smaller than marked

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

January 27, 2014

Andrea V

from United States

Absolutely love these slippers. Extremely comfortable. I'd live in them if I could. They do run a full size smaller (ie. I am a 6 and fit in a 7), so keep that in mind when ordering.

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size smaller than marked

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

Zappos Family Core Value:

10. Be Humble