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UGG Alena Reviews

69 reviews
total

Overall Rating:

96%Rated 5 stars

0%Rated 4 stars

0%Rated 3 stars

4%Rated 2 stars

0%Rated 1 stars

Customer Fit Survey:

34% "Felt true to size"

66% "Felt true to width"

57% "No arch support"

54 are "Favorable"

Most Helpful Favorable Review

Posted 11/18/13
Overall Rated:5 stars!
Comfort Rated:5 stars!
Style Rated:5 stars!

Alena is stylish and I loved the high back along the achilles tendon area - so cozy warm while sitting to read or do hobbies, but I won't trade in my coquette slides for these. The rubber sole does not extend all the way out to the edge of the foot bed, so the outer "curve" of the suede slipper will rubs the floor and quickly show wear. Definitely not suitable for a quick step outside to check the mail.

vs

15 are "Critical"

Most Helpful Critical Review

Posted 1/21/14
Overall Rated:2 stars!
Comfort Rated:5 stars!
Style Rated:3 stars!

I love these but they fell apart after a few wearings around the house. The top seem unraveled. I exchanged for the exact pair thanks to Zappos' awesome customer service and then exact same thing happened to the next pair. I am exchanging again for a different style. That is so disappointing because I love the style but can not trust them to not fall apart.

Additional 49 Alena UGG Reviews

1 2 3

2 people found this review helpful  

November 10, 2014

Jenna

from Boston

These slippers are shaped like a sled. They are extremely narrow on the foot. The larger size slips in the heel and smaller size feels like I am going to rip them walking in the front. I would hope these stretch, but when I am told these shoes stretch, they do not. They are the opposite reason why many people wear the Ugg boot. Uggs should be wide and flexible. These are stiff and unyielding. I wish they were more comfortable.

Overall Rated:2 stars!

Comfort Rated:2 stars!

Style Rated:2 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

1 person found this review helpful  

October 14, 2014

Habiba

from United States

I was hater of UGGS until these! Most adorbs, I especially loved the cuffed collar. I originally got the lilac, then called back and exchanged for the pink. Helena, the service rep in Vegas, was mad friendly, and made the whole process super easy. They arrived the next day, and I absolutely love them! So warm and cozy, and cute! I love the combo of pink and the wool! They are actually not as powdery and pale as they appear in the picture and the pink is kind of on the light orchid side of pink. The best thing is that they match my pink and white chevron Dooney tote! Sizing-According to the sizing chart and the whole trace your foot on a piece of paper thing, and the reviews, I just went up one size. I am an 11 in the real world, and got these in a 12. There is enough room, but they feel a tiny bit tight around the mid foot; think area under the bow. I heard that they stretch, so I am not too worried, but I also read some reviews that there was unraveling and such around that area where the opening and the front and side of the shoe meet. I hope that doesn't happen! AND THEY DONT look oofishly big, going to a 12. I suppose you need to size up due to all the wonderful fun and fur inside. In any event, I am coming back for the black!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

1 person found this review helpful  

September 18, 2014

Baroness R

from Honolulu, wintering in Oregon.

Along with receiving these within 24 hours of my order (incredible!), I am pleased with the shoe. Some reviews note that size should be ordered at least one above normal. I wear a perfect Ferragamo 8.5; have Sorel slides, Acorn moccasins and Bearpaw boots, sheepskins all in 9. (I have a couple pairs of regular shoes in a 9 and they are a little large.) I ordered these in a 10, and they are just right. I wonder if tight sizing has anything to do with the complaints folks have had about stitching giving way. (I will wait and see -- hope not.) I doubt that I will wear these with the collar turned down; the ankle coverage was what appealed to me (and the Acorns give me conventional styling.) So far, cozy, toasty and comfy.

Brands I'd also recommend: Acorn, Sorel, Bearpaw.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

May 22, 2016

Ann H

from Long Beach, NY

These are the most stylish and comfortable Uggs ever. I would never go through a season without them. They are great for lounging around and cool to wear going out. They run true to size.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

March 28, 2016

Lauen

from CT

I ordered these is my normal Ugg size of 7. I could barely get them on. The part that goes across the top of your foot is so tight. I had them send me a size 8 and unfortunately, I still had the same problem. They are just really hard to get on, which I do not feel like slippers should be. Also, they have this cute flap on the back that can be worn up or folded down. I found that when I tried to fold them down, it was not easy to get the fold to stay in place and it changed the shape of the slipper, almost felt like they were cheap, not the typical Ugg comfort or quality. I sent both pairs back and went with a different style from Ugg.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

January 27, 2016

Brenda A

from Los Angeles, CA

I love this slipper, it's very stylish but it felt a full size smaller and I can't wait to break it in because for a slipper it's very hard to put on. Getting out of bed in the middle of the night and trying to put these slippers on is not fun.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size smaller than marked

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

January 27, 2016

Cynthia S

from Roanoke Va

This is my second pair of UGGs in this style, absolutely love them! They fit like a glove and have a wonderful sole,so if I have to step outside it's great.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

 

January 11, 2016

Rosanne t

from New Jersey

These are fabulous, very comfy and cozy warm. Glad I read the other reviews before I bought them though, they run small and narrow. I wear a size 7 in Ugg boots, I bought a size 8 in these and they are perfect, a little snug but I wear them with socks due to the black dye, I can always wear thinner socks or none if I chose. Highly recommend!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

January 8, 2016

Wanda

from Kansas

Love these Ugg slippers, on reading the reviews I ordered a half size larger than I normally wear, 8 1/2 to a 9 and they were a great fit, and they are really warm!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

December 23, 2015

Anonymous

from Berkeley, CA.

The reason I like Uggs is because they are incredibly comfortable and very well made. This style is particularly nice with the high sides for added warmth - and I love the color, too. That said, the sizing is off. It's at least a half size to full size too small. I ordered a full size up since there are no half sizes and it fits comfortably with slight heel slippage - could be fixed with a thin pair of socks - but its not that big of a deal. Overall, great purchase.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

December 18, 2015

Anonymous

from UPstate New York

Love, love, love these slippers! I think this style must be new. I have Dakotas, which I also love, but sometimes my ankles get cold, so when I needed another pair, I ordered the blue Alena. The color is beautiful! I typically wear an 8.5 shoe. UGGS only come in whole sizes, and I know the fleece will settle after awhile, so I ordered the 9. My feet feel cramped, but I was afraid I would walk out of 10's, so hoping these will work. They are the wonderful quality one expects from UGG, and Zappos is simply THE BEST.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

December 17, 2015

Stella W

from Texas

I want to say the first that I didn't have the issue some have mentioned of the stitching coming apart. I purchased these to wear around the house and for short outings and I think they'll last for years. They feel sublimely soft and cozy, they're warm, and they do seem to be water resistant. And they're kind of cute, MUCH nicer than Ugg boots.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Felt true to width

 

Runs Narrow

Runs Wide

 

September 23, 2015

Libby K

from Utah

Gave these as a gift after owning a pair of my own for 1.5 years. Such a warm and snuggly slipper. The high sides keep ankles warm. Sheepskin is cozy but doesn't make feet sweat. I like that they have a plastic tread in case I need to run out to the mailbox. Zappos customer service makes every purchase easy and convenient!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

July 30, 2015

Toby

from New York

Bought these for my daughter. She's a size 7 and a half, 8 and has a narrow foot... These fit her perfectly... A little snug when she first put it on but with a little wear will stretch... The size 9 was too big. Looks beautiful. Very comfortable & cozy.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

July 15, 2015

Teresa D

from Aptos, California

Nice comfy slipper that can keep your ankles warm if you don't roll the sides down or you can roll them down and they are more of a moccasin. They run VERY SMALL so order UP IN SIZE ! I wear a 7.5 and the size 8 was very snug.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

March 21, 2015

Jacquelyn M

from Los Angeles, CA

This is a great slipper. I highly recommend. Like everyone else, I had to go up a size. I'm a true 6.5, but ended up with an 8 since they don't come in half sizes. There isn't a lot of extra room and they don't seem to be stretching.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size smaller than marked

 

Runs Small

Runs Large

Felt true to width

 

Runs Narrow

Runs Wide

 

March 17, 2015

Cam S

from Lexington, KY

These Ugg Alena slippers are like sliding your feet into heaven. They are soft, snuggly, and warm - they fit perfectly. These are the best slippers I have ever owned in my life!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

December 28, 2014

Jacqueline L

from Massapequa, New York

These are like walking on a cloud! Extremely toasty and warm. If you have a wide foot, they take a few wears to break in. When I first put them on a bit of the lacing came undone due to the tight fit. Easy enough to fix as I didn't want to part with them.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

December 27, 2014

Anonymous

from Brooklyn, NY

If you are looking for comfort and warmth this winter season, look no further than the Ugg Alena! I saw this on Oprah's Favorite Things and was looking for a commuter shoe. Reading that this is a waterproof suede was a big selling point for me. Some reviews recommended getting this a full size larger, but I bought my true size and am glad I did. My feet will be toasty this winter!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

December 25, 2014

Sherry

from Denver CO

Great Ugg slipper, but I'm surprised other reviews did not mention that it runs extremely small! I always take an 8 in all Uggs boots or slippers -- I have 4 pairs -- all are size 8's. These "Alena" slippers that I got for Xmas are 8's and I can barely get them on. Very tight. I am concerned that maybe even a 9 will not work but will send them back and try a 9.

Brands I'd also recommend: Dansko, Ecco

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

December 5, 2014

Anonymous

from Rocklin, CA

Gorgeous slippers! Fit, color and quality as described. Very happy with these! Shipping was beyond fast as always - thanks Zappos!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

December 4, 2014

Anonymous

from maryland

I normally wear size 9.5-10 and given feedback from previous purchasers on running small, I ordered a size 11. Too big in heel. So I ordered a size 10, perfecto - beautiful and comfy cozy. Zappos was awesome at redelivering quickly. Thanks. I am delighted with purchase and awesome Zappos customer service. Thanks so much.

Brands I'd also recommend: none

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

 

November 3, 2014

Anonymous

from Wisconsin

These are great slippers. I am glad that I read the previous reviews and glad that I ordered larger. They fit perfectly!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

October 13, 2014

Anonymous

 

This was a gift, and was received well! The Ugg's are super comfortable. And, Zappos made the purchase so easy!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

May 26, 2014

Anonymous

from Iowa

Wonderful comfortable shoes! I wear them all the time. My first pair the string at the toe started to unravel after a few months. I called and Zappos sent me a new pair two days later! Great customer service!!!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

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