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Nine West Counter Reviews

78 reviews
total

Overall Rating:

92%Rated 5 stars

4%Rated 4 stars

0%Rated 3 stars

4%Rated 2 stars

0%Rated 1 stars

Customer Fit Survey:

71% "Felt true to size"

81% "Felt true to width"

85% "Moderate arch support"

65 are "Favorable"

Most Helpful Favorable Review

Posted 9/18/13
Overall Rated:4 stars!
Comfort Rated:3 stars!
Style Rated:4 stars!

These boots are a beautiful color, pretty true to the photo but are unfortunately much too wide in the calf for me and I'll have to return. Runs large. (Normally 7.5 or 8 in boots and I could step out of these 7.5). Hopefully the 7 or a different style will work!

vs

13 are "Critical"

Most Helpful Critical Review

Posted 11/6/13
Overall Rated:2 stars!
Comfort Rated:3 stars!
Style Rated:2 stars!

I bought these boots in black suede and brown suede. The leather felt surprisingly cheap and stiff. Very thin, too. Overall, they felt cheaply made. I also had a problem with fit and they were bulky in the ankle area just unshapely and unflattering and also large around the calf. I do have quite thin ankles and calves, so this is often a problem for me, but I thought with the 13+ inch circumference listed that they would be narrow enough.

Additional 58 Counter Nine West Reviews

1 2 3

1 person found this review helpful  

October 27, 2013

Anonymous

 

The boots are truly true to size. Since I broke my ankle 4 years ago, I need good support in my shoes/boots. These boots have a wonderful insole with a super arch support! They were comfortable from day one. They are a little pointier than I thought they would be but if you pay attention to the photo provided by Zappos, it is accurate. They are great! I got them on an impulse and so glad I did.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

1 person found this review helpful  

October 25, 2013

Anonymous

from Philadelphia

I wear these boots nearly every single day. They are great if you're looking for a classic boot with no trendy frills. I did get a blister on my heal from the zipper during the first week of wear but I have no problems with them now. The boots were also initially tight around the top of my calves (I have pretty average size calves) but stretched out a little bit after some wear.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

1 person found this review helpful  

October 19, 2013

Anonymous

 

As another reviewer wrote, the shaft of this boot -- particularly around the ankle -- is quite loose. Okat for me because I will wear them over some skinny pants. They won't accentuate your curvaceous calves, however. Heels are a little slippery. I'm hoping that after they scuff up a bit, that will improve. Pretty nice boot, all told.

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

1 person found this review helpful  

November 6, 2013

Anonymous

from Los Angeles

I bought these boots in black suede and brown suede. The leather felt surprisingly cheap and stiff. Very thin, too. Overall, they felt cheaply made. I also had a problem with fit and they were bulky in the ankle area just unshapely and unflattering and also large around the calf. I do have quite thin ankles and calves, so this is often a problem for me, but I thought with the 13+ inch circumference listed that they would be narrow enough.

Overall Rated:2 stars!

Comfort Rated:2 stars!

Style Rated:2 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

February 1, 2014

Anonymous

 

I was a little nervous about buying boots online but I am very pleased with these boots. I am 5'7" 145lbs and they fit me perfectly. Nice chocolate brown.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

January 10, 2014

Carol

 

Beautiful boots! Even better than shown on the web site. They came very quickly, were a good value, and just what I wanted.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

January 1, 2014

Anonymous

 

These boots are pretty comfortable, but I was not crazy about the color. I was hoping the Dark Natural leather would be a neutral, light brown, but they had a reddish orange undertone. It wasn't a bad color, but not what I was looking for. Also, the leather didn't look as rich as some of the other boots I ordered. The zipper was a nice detail and didn't rub my foot, but because the shaft was too wide for me at the calf, the zipper made it look even more awkward on me. If you have more average sized calves and are looking for more of a reddish brown, these would be great.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

December 21, 2013

Anonymous

from Minnesota

It took only one evening of wear to stretch them just slightly around the foot and they are perfect! These boots are comfortable, offer moderate arch support, are super stylish and have a nice slender fit. I am 5'4" tall and they come just below my knee (with enough room for a leg warmer). I did not find the zipper to cause any problems as some reviewers found but I always wear Smartwool socks and skinny jeans, which probably helps. The back zipper makes them easy on and off and adds a nice style feature. I absolutely love the look of these boots and was surprised by the quality of the leather and overall construction given they fall into a lower price for boots. They can easily compete with much higher priced boots! And of course, you cannot beat Zappos' love and lightening fast shipping!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

December 20, 2013

ZenyattaGirl

from Houston

I actually went to a Nine West store to try these on and I'm glad I did because the calf circumference is not accurate on this page unless you have really large or muscular calves, there is no need to order them in the Wide version these are tall though and even though I'm short I'm keeping them because they were exactly what I've been looking for no straps or buckles, just a nice black leather riding boot and there is plenty of room to wear leggings, jeans, cords and they look great with everything. The boot does run true to size but my feet are narrow so if you wear a medium width they may feel a little tight at first. And talk about crazy awesome service - I ordered these yesterday morning and they were delivered this afternoon! And at a much better price than Nine West or any other store carrying this style was selling them for. Thanks so much Zappos!

Brands I'd also recommend: Franco Sarto

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

December 20, 2013

Anonymous

 

Beautiful boot, however, after trying two different sizes and concluding I was an 8.5, I waited (and signed up for alerts) and finally purchased an 8.5 when it came back in stock. Unfortunately, I was sent the "wide calf" version, which is much to roomy on me. Sadly, I will be returning these boots and the quest continues.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

December 19, 2013

Christine

from Michigan

Exactly what I was looking for and at the right price. The leather is beautiful, the fit of the boot is perfect and if they are like my other pair of leather boots by Nine West, which I have had for many years, they will hold up season after season. If you have large calves, I would caution you not to get these. They do not give much at the widest part of the calf. I am a size 12-14, size 8 1/2 in shoes, and these are almost too tight at the calf with jeggings on.

Brands I'd also recommend: Keen

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

December 14, 2013

Anonymous

from Pacific Northwest

Purchased these just before a trip to the east coast. Walked everywhere and these were terrific. I do wear them with inserts, as have a neuroma in one foot and the soles are on the thin side. I also have had those rubber "taps" added as the heel can skid on sidewalks. But these are incredibly comfortable, good-looking, durable boots, especially for the price. Very satisfied!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

December 10, 2013

Meg

from Frozen Tundra

I REALLY wanted to love these black suede boots. I have skinny calves and these fit my calves beautifully, but the ankles of the boots were huge. I have to imagine they will slouch over time, so I'm sending them back. Bummer!

Brands I'd also recommend: Born

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

December 6, 2013

Anonymous

from San jose , CA

I love these boots! I have been looking for a low heeled boot with no decoration, buckles, etc. this Nine West boot is just that. It looks streamlined, and has just a bit of frill with the zipper's handle. Btw- the zipper is at the back, and I think this helps with keeping the look slim when looked from the front/back. The only negative is no arch support, so I probably need to get insoles. Also, initially it felt a bit narrow when walking, but got better.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

December 5, 2013

Larilyn G

from Dunedin, FL

Several reviews categorize these boots as "felt wider than marked", but I believe the reviewers are rating the shaft width, when I think the question is referring to the width in the foot area. After all, these are wide calf boots. I ordered the dark natural leather and they are beautiful and have that wonderful leather smell! The shaft is perfect for tucking jeans into and the leather is substantial yet thin enough to move with you when you walk. My problem is that the foot area itself is a little too narrow. I have a wide foot and general buy wide shoes when available or size up one half to one size. If you have average width feet, normally wearing a medium width, i think you might love these boots. For myself, i am going to talk to my shoe cobbler about just how much he might be able to stretch these. I normally would not even consider that, but i like these boots that much. They are exactly what i have been looking for. I agree with some other reviewers that they run a little large... Maybe a half size. I gave this boot 5 stars all around. Even though they may end up being too narrow for me, I think they would work for most people.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size larger than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

December 4, 2013

Anonymous

 

My overall is really a three - went to change it but the system wouldn't let me so it shows as a five. A little deceptive that you can't change the rating. I would have ordered a 9 but they didn't have any at all, so I ordered the 9.5. 9 probably would have been perfect. 9.5 will work with heavy socks. The height is great as I am tall, the fit around the calf is perfect. A little bunchy at the ankles.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size larger than marked

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt wider than marked

 

Runs Narrow

Runs Wide

 

December 1, 2013

Anonymous

from Canada

Received these gorgeous classic boots and it is simply perfect for my feet! It fits like a glove around my skinny ankles and feet (not bulky)... And I can still wear tights or thin socks... The boots sits just below my knee (sitting/standing) NOT hitting my knee cap... Bonus I've been looking for a pair of boots that's perfect for my height (I'm 5'5 1/2)... The material is super durable, comfy and warm (keeps my toes toasty)... I wore it all day to test it out shopping, groceries running errands ... And at the end of the day didn't get any blisters or painful toes! The only BUT was the new heel it was a bit slippery on my hardwood floors but my husband said to walk on the street pavement a few times to rough it up... So I did and it didn't damage the boots but created more grip... Finally found the perfect boots for any type of weather and occasion I can dress it up or down! Thank you Nine West & Zappos... I will definitely be shopping here again. :)

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

November 25, 2013

Anonymous

from Seattle

Great boots! They're cute and comfortable too! I have wide calves and these had no problem fitting around them. Highly recommended.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

November 22, 2013

Esther

from New York

I bought these in the dark brown leather, and I must say that I am satisfied with my purchase. I feel they could be slightly tighter in the ankle area, but they are fine. The shape of the front of the boots is really important to me and it is perfectly round. That looks great! These boots are definitely ones you could wear daily as I have been doing.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

November 22, 2013

Anonymous

 

I love, love these boots... look great and fit beautifully except for the fact that my calves are just a little too large and I can't zip them up all the way. Unfortunately I have to return. I wear a 7 shoe but often a 6.5 in a boot. Ordered the 6.5 which were comfortable.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

November 19, 2013

Anonymous

from San Jose, CA

I was happily surprised with the quality of these boots. They are a good classic boot for winter. They fit slightly more baggy then I'd prefer around the ankles but other than that they are very comfortable. There was no break-in time needed. I'd recommend them!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt wider than marked

 

Runs Narrow

Runs Wide

 

November 19, 2013

Anne

from Burbank

The Counter boot is very comfortable, stylish and perfect for everyday use. It's timeless. I've been looking for a rider boot that fits my small calves and this fits perfect. The zipper in the back gives it some edge and still keeps it simple. It's a great buy - I purchased brown, black and tan.

Brands I'd also recommend: Chinese Laundry, Steve Madden, Dolce Vita

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

November 18, 2013

Sarah

from Alexandria, Virginia

I love these boots so much already! I was looking for cognac colored riding boots without lots of straps and these are perfect. They are also some of the taller boots that I have ever tried on. I am 5'9" and they hit less than an inch below my knees, which is exactly what I wanted. Boots are usually on the shorter side for me. They were perfectly true to size, too. I would caution on the calves - they have a snug fit, and I would say that I have thin to average calves.

Brands I'd also recommend: bandolino, anne klein

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

November 17, 2013

Anonymous

 

I have have been on a mission looking for flat balk leather boots. These boots are exactly what I wanted! I can dress them up or down. They are perfect with skirts and leggings. They are so simple and clean looking.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size larger than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

November 16, 2013

Anonymous

from Los Angeles, CA

Love these boots; they look good. Using shoe inserts resolved the lack of arch support. Also, I had them resoled because they have no traction. The first time I wore them, crossing smooth floors was scary because it was like walking on ice. New heels and soles solved the problem.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

Zappos Family Core Value:

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