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Nine West Illumie Reviews

41 reviews
total

Overall Rating:

52%Rated 5 stars

44%Rated 4 stars

4%Rated 3 stars

0%Rated 2 stars

0%Rated 1 stars

Customer Fit Survey:

46% "Felt true to size"

66% "Felt true to width"

68% "Moderate arch support"

35 are "Favorable"

Most Helpful Favorable Review

Posted 8/4/14
Overall Rated:5 stars!
Comfort Rated:5 stars!
Style Rated:4 stars!

Excellent customer service. Received the shoes on time. I have a bad right foot so was skeptical about a closed shoe. The leather is so soft that it doesn't bother my foot like other closed shoes.

vs

6 are "Critical"

Most Helpful Critical Review

Posted 12/10/13
Overall Rated:2 stars!
Comfort Rated:2 stars!
Style Rated:3 stars!

Very little cushioning. Felt small - toes pinched badly on my medium-width, squarish feet. Big toe bent towards the center in a way that would clearly ache after any wear.

Additional 21 Illumie Nine West Reviews

1 2

 

November 20, 2014

C

from Canada

Love these shoes! I normally wear a 10.5, so went with 11 based off other's people's reviews. The extra 1/2 size was needed. The suede is beautiful, I went with Navy & the colour is gorgeous, I received many compliments. The only downfall is the shoe is tight near the toes... But I've worn them twice, and the second time the toe area had stretched a bit, making the shoe far more comfortable. For someone who is 5'11 and doesn't normally wear many pairs of heels, I am very picky about comfort. I would suggest these heels (just stretch them out a little bit around the house before wearing them out).

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

November 7, 2014

Marykate

from NM

Comfortable, and gorgeous! I bought the dark brown, oh my! Rich color, and perfect with so many fall colors. It will be a standard for me for the winter months I'm sure. I also bought the navy suede. Really rich color -- I think they are worth every penny, and really at a good price. I have to say that I prefer suede because it seems to give a little more in the toe box and that sometimes helps me so that I don't get sore feet.

Brands I'd also recommend: Cole Hahn, Soft, Naturalizer, Rockport, Nine West

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

September 4, 2014

Anonymous

from spokane, wa

I had been looking for pumps for a long time since I am quite challenged when it comes to being comfortable in wearing heels. But these pumps surprised me. I bought these after reading positive reviews about them. Their less than 2 inch heel is very comfortable and the leather stretched to fit my shoe size. I wear these for 8 hours a day and can wear them longer. Love them and will buy them in more colors.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

August 15, 2014

Christa V

from Richmond VA

Perfect fit! I love these shoes because they're great for work and outside of work. The low heel looks better than a flat but doesn't put as much strain on your ankles as the higher heel shoes can. I'm definitely going to get these in another color.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

August 2, 2014

Mirely M

from Ft. Lauderdale, Florida

These are so perfect. I'm 5'10" and usually at work I like wearing heels to look professional but I don't like high heels because: 1. I look gigantic (my office is full of shorter people) 2. I walk a lot and my feet get tired. These are the perfect heel height for me. I got them in black and they are so versatile, they look good with office wear, for a night out, etc. I do recommend maybe ordering 1/2 size up. I will be ordering this in other colors as well. Love them!

Brands I'd also recommend: Cole Haan, Asics

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

July 19, 2014

Anonymous

 

Love this shoe! Stylish & comfortable! The heel height is perfect for me to wear for work, yet is comfortable to walk around on all day.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

July 8, 2014

Anonymous

 

This runs narrow. I wear an 8.5 and I got this in 9.5. The width is perfect and my toes are comfy, but there is a noticeable gap between my heel and the shoe--they are too long, of course. I think a heel insert will fix it. But I'm still thinking about their quality. They sure don't look expensive. I might return, just because of that.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size smaller than marked

 

Runs Small

Runs Large

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

June 27, 2014

Anonymous

 

I really like these. The pointed front is not that comfortable and there is not quite enough support though. My main problem with it is that the heel cap on one of mine keeps falling off. I already got it repaired at a shop, but it happened again. To be fair, this all happened when commuting in Manhattan, but it is still very annoying and makes me question the quality.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

June 27, 2014

Anonymous

from Hollywood, CA

Attractive and sensible work shoe that can also be worn with an evening dress. Runs narrow in the toe box like most pointy shoes. Be aware the next size up may be a little to long. Work buying the insert to put in the back to not slip if you wear with hose.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

June 16, 2014

Anonymous

from Mobile, AL

I purchased this shoe primarily for the kitten heel dimension. However, it is also a very comfortable, well manufactured, and stylish shoe. I usually wear a size 5.5 in women's shoes, but after reading the sizing guide and other comments, I ordered a size 6 in this shoe and it fit perfectly. Just for a reference, I also ordered the Calvin Klein Diema in a 5.5 at the same time as this shoe. The 5.5 Diema was also a perfect fit, but the toe box on the Diema was cut lower and I could see the top of my toe creases.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

April 24, 2014

Kim

from Brooklyn, NY

Wonderful shoes! As someone that doesn't like or wear heels very often, I understand that sometimes they are a necessary evil. Not only are these almost as comfortable as flats, they are super cute (the brushed gold is lovely). The ultimate combination!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

April 16, 2014

Karin P

 

I bought these for my mother-in-law for our daughter's upcoming wedding. The fit was perfect. The color was perfect and she said the comfort level is great. We're expecting dancing from her with these sharp fashionable kitten heel shoes.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

December 4, 2013

Anonymous

from oviedo, fl

Fits my long and narrow foot well. My arch is always taller than pumps but this Nine West style is the most comfortable, best fit.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

February 12, 2015

Lisa W

from St. Louis, MO

Beautiful shoe but it is slightly short. Because of the pointed toe (which I love), I would suggest going up 1/2 size. I have several pointy toe shoes but I felt my toes were crammed into this one.

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

November 12, 2014

Anonymous

 

Very disappointed in the fit and comfort of these. I wanted something to wear with black that wasn't an ordinary black pump, and I really liked the gray multi. I ordered my usual size 8.5 but the toe pinched. Then I ordered a 9, and there's a big gap between my heel and the back of the shoe. I almost feel like ordering a third pair in 8.5 again just to see if they're different than the first 8.5 that I tried.

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

November 5, 2014

Leigh A

from Dallas, TX

I like this shoes! Pretty color and perfect for work. I would recommend sizing up if you are between sizes and given them some time to break in (I got a terrible blister the first time I wore them).

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

September 21, 2014

Anonymous

from Houston

This is a nice looking, pointed toe, kitten heel shoe. It seemed to run narrow and small for me. I haven't gotten any blisters from wearing them but they are snug and uncomfortable by the end of the day. Consider getting a half size bigger, or two pairs and returning the size that doesn't fit.

Brands I'd also recommend: Naturalizer

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

September 16, 2014

Anonymous

 

Liked the look of the shoe and the heel height, but even though I ordered a half size larger than usual, the toe box narrowed at an uncomfortable spot on my foot. Probably true to size just not cut for my feet. Will have to return.

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

September 11, 2014

Anonymous

 

Shoes in this line seem to be too narrow. I've purchased in the past and they were by far my favorite shoes, but not anymore!

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

September 9, 2014

Beth d

from Minnetonka, Mn

This is a cute shoe...if only it fit. The color is a fabulous blue. Somewhere between deep navy and a rich purple. It was the perfect color for two dresses of slightly different navy colors. I ordered the 10.5 and 11. I usually wear a 10 or 10.5. The 10.5 was way too snug and the 11 literally would not stay on my feet for even one step. The sizing seems inconsistent. I hope you have better luck. Back to Zappos.

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

September 4, 2014

Anonymous

from Massachusetts

Beautiful shoe but the cut emphasized my bunion. I wish it was cut higher along the vamp to cover my bunion fully.

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

May 8, 2014

Candace H

 

I really like this shoe. I want to keep them, but My flat feet push out the edges a little too much. The shoe may or may not have had a small crease in the side which added to the bulge. When I put arch supports in it my foot came out the back.

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

April 5, 2014

Julien

 

Nice shoe but runs really small. I normally wear a 9.5 but usually go up a 1/2 size for pointy pumps and these were still tight. Recommend a full size larger.

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

November 16, 2013

Anonymous

 

Shoes are comfortable after you break them in. The leather was not as soft as I had expected, so my toes were hurting for a couple of days until the shoes were broken in. The heel height is great and the kitten heels gave my legs a more feminine look. I am quite happy with the purchase.

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

October 16, 2014

Anonymous

 

Darn, I wanted to love these shoes. I have Nine West shoes that are just like these but the heel is higher - I was excited to have a lower heel on the same shoe but these were so tight I could not possibly wear them. They look great but feel awful and they don't make a bigger size since I am a 12.

Brands I'd also recommend: RSVP

Overall Rated:3 stars!

Comfort Rated:3 stars!

Style Rated:3 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

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