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SoftWalk Napa Reviews

444 reviews
total

Overall Rating:

64%Rated 5 stars

12%Rated 4 stars

16%Rated 3 stars

8%Rated 2 stars

0%Rated 1 stars

Customer Fit Survey:

67% "Felt true to size"

71% "Felt true to width"

65% "Moderate arch support"

398 are "Favorable"

Most Helpful Favorable Review

Posted 3/12/13
Overall Rated:5 stars!
Comfort Rated:5 stars!
Style Rated:5 stars!

I love these shoes! In fact, I just came back and ordered a second pair in a different color. They are super cute, garner tons of compliments and, most important, incredibly comfortable. It is hard to find a truly comfortable flat that is still comfortable at the end of the day. I have a shoe rack stuffed to the brim with flats that are reserved for "sitting down" days at work and usually have to rely on my Privo or Keen "flats" on days that I am more active. No more now that I've added these to my collection. Bonus points for coming in a size 10.5. Hey shoe-makers -- us ladies with larger feet still want shoes that actually fit our size. Why should I have to resort to either cramming into a 10 or stuffing the toes of an 11? Hooray for 10.5!

vs

46 are "Critical"

Most Helpful Critical Review

Posted 4/24/13
Overall Rated:2 stars!
Comfort Rated:5 stars!
Style Rated:5 stars!

Cute, preppy shoe. Lightweight. Don't choose unless you have excellent, natural arch support. Shoes gap on sides when weight bearing.

Additional 439 Napa SoftWalk Reviews

1 2 3 4 5 ... 18

4 people found this review helpful  

April 15, 2013

Kelly

from wisconsin

The cutest but the NOISIEST pair of shoes I've ever had. They squish/creak with every step. Sadly they have to go back.

Overall Rated:3 stars!

Comfort Rated:3 stars!

Style Rated:3 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Felt true to width

 

Runs Narrow

Runs Wide

3 people found this review helpful  

March 12, 2014

Kristie P

from Canby, OR

BUY THESE SHOES! I have a narrow foot and have a difficult time finding shoes that will stay on my heel and not pinch my toes. These shoes are the bomb.Superior comfort, interior padding, and arch support. I'm a teacher and wear them all day long, I slip them on with a pair of jeans on weekends and can walk for miles. Every time I wear them someone compliments me on them and asks where I got them. I'm happy to tell them, ZAPPOS!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

2 people found this review helpful  

January 24, 2013

Anonymous

from dallas, tx

This is my first pair of softwalk and they are fantastic! This is my new flat, just love the colors and finally someone figured out how to make flats comfortable. Thank you whoever you are.

Brands I'd also recommend: tory burch

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

1 person found this review helpful  

August 1, 2016

Anonymous

 

too tight across the instep

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

1 person found this review helpful  

May 16, 2016

Cynthia M

from Bellevue WA

These are great flats. Have some support and very cushy insole. I am a true 9.5 W (C) width and these fit perfectly. These are fun spectator shoe that I will wear with skirts this summer to work. Love them! I now have them in black, blue, pink and tan!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

1 person found this review helpful  

October 19, 2013

Nina R

 

Most WW shoes are so awful looking or are not comfortable. I've tried & returned so many due to not being truly wide or just completely uncomfortable lacking arch support. These are my new favorites. No breaking in needed. Perfect, true WW and the padded footbed is wonderful. Going to buy another color asap.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

1 person found this review helpful  

May 21, 2013

Anonymous

from Western North Carolina

I bought a 9AA, half a size smaller than usual. They were comfortable from the start. I walked in them all day today two months later. They are still comfortable! They provide more arch support than most flats. These are good shoes for narrow feet!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size larger than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

1 person found this review helpful  

April 3, 2017

Review for Zappos Rewards Points
(What's this?)

Tami P

from Oregon

These are my go-to flats. I wear them with jeans, leggings, and the occasional dress. Pretty comfy and versatile! I dropped the overall star rating because the sole on one shoe did start flopping around about a year after I got them, which isn't too bad but at that point I actually hadn't worn them that much. A little Super Glue and it was good, so at least the fix was simple enough :-) Comfort rating I dropped one star because the little arch support pad flattens out fairly quickly. Also I wish the liner were a little more absorbent or something because my feet do sometimes get sweaty in them, but not too bad. Some foot powder helps a lot.

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

1 person found this review helpful  

June 10, 2013

Hannah

from NJ

I really wanted these to work, but alas, my mutant feet would not allow it. My left foot is wider (and possible longer?) than my right foot. My right foot is my "normal" foot- so if you have "normal" wide feet- these might work for you. I'm between an 8 and an 8.5. I went with the 8 and that was a good choice. The best thing to do is just order both sizes and return the one that doesn't work- that's why Zappos is so great. On another note: I thought the arch support was a little funky, but I didn't notice them after I had them on for a a few minutes.

Brands I'd also recommend: Clarks

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

1 person found this review helpful  

April 19, 2013

Anonymous

 

The narrows run pretty wide. I had to return. Too bad - the leather was soft and the insert was really comfortable.

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt wider than marked

 

Runs Narrow

Runs Wide

1 person found this review helpful  

August 6, 2016

Anonymous

from Colorado

From the name and the look of the shoe, I expected it to be very soft. However, I found it to be very rigid and uncomfortable. while it was too big for my feet, the band around top of the shoe hurt the top of my foot.

Overall Rated:3 stars!

Comfort Rated:3 stars!

Style Rated:3 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size larger than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

1 person found this review helpful  

May 13, 2014

Anonymous

 

Not for my narrow foot. Too much space on top of foot, sides gap a bit, arch hit me in a slightly "off" spot. Pewter color okay but nothing special.

Overall Rated:3 stars!

Comfort Rated:3 stars!

Style Rated:3 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size larger than marked

 

Runs Small

Runs Large

Felt wider than marked

 

Runs Narrow

Runs Wide

1 person found this review helpful  

April 19, 2014

Anonymous

 

I should have paid attention to reviewers who complained of heel slippage. I have a narrow 7.5 AA foot with a narrow heel. The design of the shoe pushes the foot forward, leaving a gap in the back which can't be rectified by a heel pad. It is an attractive shoe, and looks well made, but it just doesn't fit my foot, so I am returning it.

Overall Rated:3 stars!

Comfort Rated:3 stars!

Style Rated:3 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt wider than marked

 

Runs Narrow

Runs Wide

1 person found this review helpful  

April 24, 2013

Anonymous

from Central Virginia

Cute, preppy shoe. Lightweight. Don't choose unless you have excellent, natural arch support. Shoes gap on sides when weight bearing.

Brands I'd also recommend: none

Overall Rated:2 stars!

Comfort Rated:2 stars!

Style Rated:2 stars!

 

Was this review helpful? Yes

Fit Rating

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

1 person found this review helpful  

March 19, 2013

Diana

from Springfield

Bummer. I wish I had known these shoes run large. I ordered my usual size 7 and they were too big. I ended up returning them and ordered a size 6.5. I hope they will fit me when I receive them. I read the reviews before I ordered them the first time and no one was clear as to whether or not they ran large.

Overall Rated:2 stars!

Comfort Rated:2 stars!

Style Rated:2 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size larger than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt wider than marked

 

Runs Narrow

Runs Wide

 

April 24, 2017

Review for Zappos Rewards Points
(What's this?)

Anonymous

 

I was impressed with these. I have wide feet and have a hard time to finding shoes that feel good and look good. I usually order and try on ten pairs of shoes before I find a pair that works. These felt good right off the bat and don't look super wide. They are wider than most D width I've tried on, though, which is fine by me.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt wider than marked

 

Runs Narrow

Runs Wide

 

April 23, 2017

Review for Zappos Rewards Points
(What's this?)

Susan W

from Plymouth, Mi

Love these shoes. Very rarely do I find shoes that are comfortable first wearing. These flats were made for my feet. You need to buy these!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Felt true to width

 

Runs Narrow

Runs Wide

 

April 22, 2017

Review for Zappos Rewards Points
(What's this?)

Nora S

from Dubuque, Iowa

These shoes are very cute, and I would like to keep them, but I know I wouldn't wear them. They make a terrible and very distracting squishy sound with every step I take. They are going back.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

April 18, 2017

Review for Zappos Rewards Points
(What's this?)

Anonymous

 

Boy oh boy, if they had any of these left in the styles I want I would buy 2 more pairs. This is a nice basic shoe you can wear to the office. A simple ballet flat with a surprise inside. It has a superb cushion arch interior. My feet will be happy while my style remains professional. They are kind of on the pricey side. We will see if their durability makes the price worth it.

Brands I'd also recommend: Joseph Siebel, Repetto if you can afford it.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

April 12, 2017

Review for Zappos Rewards Points
(What's this?)

Anonymous

 

I have a wide foot with a high arch. I usually wear a 7.5. I ordered an 8 and it was too small. Returned.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

April 11, 2017

Review for Zappos Rewards Points
(What's this?)

Annette

from Gainesville, FL

Beautifil shoes! just ordered wrong size

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size larger than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

March 29, 2017

Review for Zappos Rewards Points
(What's this?)

M L

from Dallas, TX

I was looking for an everyday shoe that would fit most any outfit, and these fit the bill. Right out of the box, they were comfy but it took about two days for the slight puff sound to go away (from the extra padding inside) and to basically break them in. After that, these shoes are delicious to wear! I did go down half a size from what I normally buy in the store and the wide option was perfect. They have stretched out a bit and slip ever so slightly on the heel (especially going up stairs) but if I got the medium versus the wide, would not have been comfortable. I would highly recommend this shoe, heeding all recommendations on size from other reviews.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

March 24, 2017

Review for Zappos Rewards Points
(What's this?)

Anonymous

 

This is really comfortable flat. I bought one pair and came back for more! I wish it came in even more colours than it does and if I win the lottery I'd get one in each. The leather us supple and very comfortable, it doesn't have that annoying elastic around the sides like a lot of modern ballerinas, those always seem to dig in my feet so much. It's got a surprising amount of arch support considering the type of shoe this is, I can walk all over town all day long without getting tired.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

March 24, 2017

Review for Zappos Rewards Points
(What's this?)

Alison M

from Wexford, PA

These shoes have great arch support. I am on my feet most of the day and these shoes provided the support to prevent heel pain. I plan to order other colors.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

March 19, 2017

Review for Zappos Rewards Points
(What's this?)

Heather

 

These flats are great! I'm playing around with little socks to wear with then to keep the heel in place but other than that they are excellent! Very comfortable right out of thebox. I was able to walk around at work all day and not notice them much. They look cute, too!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size larger than marked

 

Runs Small

Runs Large