holiday-shipping

SoftWalk Napa Reviews

216 reviews
total

Overall Rating:

72%Rated 5 stars

8%Rated 4 stars

12%Rated 3 stars

8%Rated 2 stars

0%Rated 1 stars

Customer Fit Survey:

67% "Felt true to size"

66% "Felt true to width"

65% "Moderate arch support"

194 are "Favorable"

Most Helpful Favorable Review

Posted 3/12/13
Overall Rated:5 stars!
Comfort Rated:5 stars!
Style Rated:5 stars!

I love these shoes! In fact, I just came back and ordered a second pair in a different color. They are super cute, garner tons of compliments and, most important, incredibly comfortable. It is hard to find a truly comfortable flat that is still comfortable at the end of the day. I have a shoe rack stuffed to the brim with flats that are reserved for "sitting down" days at work and usually have to rely on my Privo or Keen "flats" on days that I am more active. No more now that I've added these to my collection. Bonus points for coming in a size 10.5. Hey shoe-makers -- us ladies with larger feet still want shoes that actually fit our size. Why should I have to resort to either cramming into a 10 or stuffing the toes of an 11? Hooray for 10.5!

vs

22 are "Critical"

Most Helpful Critical Review

Posted 4/24/13
Overall Rated:2 stars!
Comfort Rated:5 stars!
Style Rated:5 stars!

Cute, preppy shoe. Lightweight. Don't choose unless you have excellent, natural arch support. Shoes gap on sides when weight bearing.

Additional 196 Napa SoftWalk Reviews

1 2 3 4 5 ... 9

2 people found this review helpful  

January 24, 2013

Anonymous

from dallas, tx

This is my first pair of softwalk and they are fantastic! This is my new flat, just love the colors and finally someone figured out how to make flats comfortable. Thank you whoever you are.

Brands I'd also recommend: tory burch

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

2 people found this review helpful  

April 15, 2013

Kelly

from wisconsin

The cutest but the NOISIEST pair of shoes I've ever had. They squish/creak with every step. Sadly they have to go back.

Overall Rated:3 stars!

Comfort Rated:3 stars!

Style Rated:3 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Felt true to width

 

Runs Narrow

Runs Wide

1 person found this review helpful  

March 12, 2014

Kristie P

from Canby, OR

BUY THESE SHOES! I have a narrow foot and have a difficult time finding shoes that will stay on my heel and not pinch my toes. These shoes are the bomb.Superior comfort, interior padding, and arch support. I'm a teacher and wear them all day long, I slip them on with a pair of jeans on weekends and can walk for miles. Every time I wear them someone compliments me on them and asks where I got them. I'm happy to tell them, ZAPPOS!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

1 person found this review helpful  

October 19, 2013

Nina R

 

Most WW shoes are so awful looking or are not comfortable. I've tried & returned so many due to not being truly wide or just completely uncomfortable lacking arch support. These are my new favorites. No breaking in needed. Perfect, true WW and the padded footbed is wonderful. Going to buy another color asap.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

1 person found this review helpful  

May 21, 2013

Anonymous

from Western North Carolina

I bought a 9AA, half a size smaller than usual. They were comfortable from the start. I walked in them all day today two months later. They are still comfortable! They provide more arch support than most flats. These are good shoes for narrow feet!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size larger than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

1 person found this review helpful  

June 10, 2013

Hannah

from NJ

I really wanted these to work, but alas, my mutant feet would not allow it. My left foot is wider (and possible longer?) than my right foot. My right foot is my "normal" foot- so if you have "normal" wide feet- these might work for you. I'm between an 8 and an 8.5. I went with the 8 and that was a good choice. The best thing to do is just order both sizes and return the one that doesn't work- that's why Zappos is so great. On another note: I thought the arch support was a little funky, but I didn't notice them after I had them on for a a few minutes.

Brands I'd also recommend: Clarks

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

1 person found this review helpful  

April 19, 2013

Anonymous

 

The narrows run pretty wide. I had to return. Too bad - the leather was soft and the insert was really comfortable.

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt wider than marked

 

Runs Narrow

Runs Wide

1 person found this review helpful  

May 13, 2014

Anonymous

 

Not for my narrow foot. Too much space on top of foot, sides gap a bit, arch hit me in a slightly "off" spot. Pewter color okay but nothing special.

Overall Rated:3 stars!

Comfort Rated:3 stars!

Style Rated:3 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size larger than marked

 

Runs Small

Runs Large

Felt wider than marked

 

Runs Narrow

Runs Wide

1 person found this review helpful  

April 19, 2014

Anonymous

 

I should have paid attention to reviewers who complained of heel slippage. I have a narrow 7.5 AA foot with a narrow heel. The design of the shoe pushes the foot forward, leaving a gap in the back which can't be rectified by a heel pad. It is an attractive shoe, and looks well made, but it just doesn't fit my foot, so I am returning it.

Overall Rated:3 stars!

Comfort Rated:3 stars!

Style Rated:3 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt wider than marked

 

Runs Narrow

Runs Wide

1 person found this review helpful  

April 24, 2013

Anonymous

from Central Virginia

Cute, preppy shoe. Lightweight. Don't choose unless you have excellent, natural arch support. Shoes gap on sides when weight bearing.

Brands I'd also recommend: none

Overall Rated:2 stars!

Comfort Rated:2 stars!

Style Rated:2 stars!

 

Was this review helpful? Yes

Fit Rating

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

1 person found this review helpful  

March 19, 2013

Diana

from Springfield

Bummer. I wish I had known these shoes run large. I ordered my usual size 7 and they were too big. I ended up returning them and ordered a size 6.5. I hope they will fit me when I receive them. I read the reviews before I ordered them the first time and no one was clear as to whether or not they ran large.

Overall Rated:2 stars!

Comfort Rated:2 stars!

Style Rated:2 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size larger than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt wider than marked

 

Runs Narrow

Runs Wide

 

November 11, 2014

Anonymous

from Dallas, TX

This shoe is much cuter in person and my friends like it too. It matches a lot of things. The thing you can't see is how cushy the inside is and it really seems to have nice arch support. I bought 2 sizes and tested in the house. I'm happy with this shoe and may consider another color as well.

Brands I'd also recommend: sofft

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

November 7, 2014

Anonymous

 

Very comfortable, nice looking flats that go with a lot of different outfits, dressed up or down. I needed the "W" and it's great---not too wide as many shoes are.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

November 5, 2014

Anonymous

from Austin, TX

These are one of my favorite pairs of shoes. I loved them so much I bought the black ones. They are incredibly comfortable and cute. A rare combination in shoes.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

November 3, 2014

Anonymous

from Chevy Chase MD

These are the best flats ever. Super soft and comfortable and lots of room in the toe box. I can walk for extended periods of time and I work on my feet all day and I am very comfortable. I am thrilled with these shoes. I even bought another color! Highly recommend!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

October 17, 2014

Oana D

 

I got this for my daughter, who has pretty wide feet. I got them in their regular width since some reviewers were mentioning that they are too wide. They fit really well and she loves them.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

October 14, 2014

Annie W

 

I'm very disappointed in these shoes. I had high hopes but the shoes stretched out so greatly even in just barely trying them on out of the box that there was no way I could keep them and expect them to retain shape over the course of every day use. I'm usually very happy with Zappos and this brand but not this time.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size larger than marked

 

Runs Small

Runs Large

Felt wider than marked

 

Runs Narrow

Runs Wide

 

October 10, 2014

Anonymous

from United States

These are super cute- but they run long. I normally wear an 11 narrow and they were floppy-level long.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size larger than marked

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt wider than marked

 

Runs Narrow

Runs Wide

 

October 5, 2014

Nancy W

from Washington Crossing, PA

I have very wide feet and have trouble finding comfortable shoes. Also, without stockings, my feet react to vinyl linings. These shoes were perfect. They were wide enough, and the soft leather and fabric lining make them super comfortable. I would like to see them in a soft single color leather.

Brands I'd also recommend: SoftSpots

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

October 3, 2014

Anonymous

from Minneapolis, MN

I love this shoe. I have a very difficult time finding shoes that are wide enough for my short feet (6.5). Also I'm not a big fan of clogs which seems to be the only style I can find to fit. This shoe is great - so comfortable, with great cushioned arch support and can be casual or dressy enough for the office.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

September 29, 2014

KarenR

from Massachusetts

I don't like flats generally. I find they have very little support and are overall uncomfortable. But this shoe is the first I have found that had a decent amount of support...enough to make it comfy to wear all day long. I love the look of it too...and the color (gray).

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

September 22, 2014

Anonymous

 

Adorable and comfortable. I usually wear 7-7.5. Will be keeping these 7s but I'll be able to wear with stockings or socks. Seems very comfortable. Hope they are for the long haul.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

August 30, 2014

Anonymous

from Los Angeles, CA

Nice cushy footbed, comfortable to walk in, and pretty versatile - it's casual (after all, it's a ballet flat), but could go slightly dressy. The only two downsides were that the heel made a weird sticking sound at first (like something was getting compressed and stuck together and then unstuck, with every step I took) - but that went away after a few minutes of walking around. The other issue is that they give off a weird chemical smell - I'm hoping that will go away over time. Overall, I like the shoes because they look nice *and* are comfortable!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

August 30, 2014

Anonymous

 

Very beautiful shoe but wide and long, so I've ordered a half size down and am crossing my fingers that they'll fit, a lovely shoe.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size larger than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt wider than marked

 

Runs Narrow

Runs Wide

 

August 12, 2014

Anonymous

from West Palm Beach

I love these shoes and the brand! They are so comfortable for all-day wear. Soft insole, soft leather. They don't rub or blister on my feet like many flats tend to do. I also love the colors they have available. The sole doesn't slip. I have been wearing these to work for a few months now and also own a pair in tan.

Brands I'd also recommend: taos

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

Zappos Family Core Value:

10. Be Humble