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Cole Haan Chelsea Pump Reviews

68 reviews
total

Overall Rating:

52%Rated 5 stars

20%Rated 4 stars

24%Rated 3 stars

4%Rated 2 stars

0%Rated 1 stars

Customer Fit Survey:

51% "Felt true to size"

65% "Felt true to width"

68% "Moderate arch support"

Additional 48 Chelsea Pump Cole Haan Reviews

1 2 3

 

March 31, 2014

Caro

from seattle

I hated these shoes more than I have ever hated shoes in my life. Even after breaking them in they still felt small, and excruciatingly painful. The one time I tried to wear them out, I couldn't walk by the end of the night, and on top of it, the soles were beat to heck. The vamp is super high, and at least to me, these are definitely not office to date night shoes. They are very lovely for office shoes (hence my higher overall rating) and they'd be fine for a workplace happy hour. I truly expected more out of these shoes.

Overall Rated:3 stars!

Comfort Rated:3 stars!

Style Rated:3 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size smaller than marked

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

March 26, 2014

Anonymous

from New Orleans, LA

Beautiful shoe and very cushy inside. Only problem for me is it is a little tight in the toe area. I am going to order a size 8 and try them both to see which one works best. The shoe is just gorgeous. And Zappos makes it so easy to buy.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

March 20, 2014

Jessica L

from Barrington, IL

Gorgeous shoe but the sizing is off. I'm a 9, tried this in both the 8.5 and the 9 and neither fit (heel slipped off in the 9). I tried these on at Nordstroms and was fitted with all kinds of inserts (heel and foot pad), but nothing helped. I ended up buying the Ivanka Trump Pinkish 4 and love them. Those are very similar in style, half the price, and fit!

Overall Rated:2 stars!

Comfort Rated:2 stars!

Style Rated:2 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size larger than marked

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

March 19, 2014

Sheila S

from Sewickley PA

I really like this shoe. I like it so much I also bought it in another color. It provides a substantial footbed that allows me to walk and stand in them longer. This is the best dress shoe I have found that has a heel, a pointy-enough toe to look nice but also be comfortable, and a substantial footbed so I don't feel every pebble or imperfection of the ground in my feet. I have had to wear these for many hours on my feet and my feet did not tire, let alone hurt. That's saying something! Yes, they are pricey but I figure the ColeHaan/Nike research and development costs paid off when they put this shoe on the market.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

March 10, 2014

Elizabeth W

from Port Hueneme Ca

This is a beautiful shoe and unfortunately it is too tight in the width. I ordered a medium which sometimes fit properly; there is no wide size available. I am very disappointed. I love this shoe.

Overall Rated:3 stars!

Comfort Rated:3 stars!

Style Rated:3 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

March 7, 2014

Anonymous

from Tucson, AZ

Gorgeous shoe in Sandstone patent. Ordered wide width since Cole Haan runs a bit narrow for me and patent doesn't stretch. They are a bit too long causing heel to slip and somehow my toes were squished and hurting one hour into my workday. Will add small heel cushion and hope they break in after a couple of times wearing.

Brands I'd also recommend: Sofft, Clarks

Overall Rated:3 stars!

Comfort Rated:3 stars!

Style Rated:3 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Felt true to width

 

Runs Narrow

Runs Wide

 

March 6, 2014

Angela J

from Los Angeles

Let's start this off by saying I don't wear heels, I just don't. 99% of the time they're uncomfortable and not worth the pain. Unfortunately, I have a few fancy outfits that just don't work with any other type of shoe. I went on a hunt to find the most comfortable, go-to, versatile black heels. I ordered four different pairs and this is the one I kept. The heel seems high but it doesn't affect the comfort. I've even worn these to clubs all night long in Vegas without issues (ok, let's be honest, LESS discomfort than other heels). They run about a half size smaller so be aware before you purchase. These are great, stylish heels that I dread the least when it comes to dressing up.

Overall Rated:3 stars!

Comfort Rated:3 stars!

Style Rated:3 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size larger than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

February 28, 2014

Sarah W

from San Diego, CA

I usually wear a 9 or sometimes an 8.5, so I tried the 9 and it was too big. I went down to an 8.5 and it was WAY too small. On top of that, the toe box in the 9 also felt cramped and the shoe lacked support. While this pump is more comfortable than some, I think I am going to go with the Corso Como Del instead!

Brands I'd also recommend: Corso Como

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size larger than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

February 28, 2014

Ingrid R

from Manassas, VA

Very beautifully crafted quality shoes. Very comfortable. I ordered 3 pairs of black pumps in different brands and these ended up being the winners. I am normally a 10 and ordered 10.5. Fit perfect

Brands I'd also recommend: Yes

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

February 27, 2014

Anonymous

from Chicago

This is a pretty shoe with a beautiful, high heel, but the platform makes it look a little less elegant than I was looking for - just a little heavy on the foot. Also, there was a very noticeable "tipping point" when walking on these shoes where the platform tipped up at the toe - a little strange to walk on. Just not my preference - lots of others have loved it.

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

2 people found this review helpful  

February 11, 2014

Steph W

from SLC, UT

These are by far the most comfortable high heels - it's not something you notice right away but makes a huge difference when you've been on your feet for over 4 hours. Yes, they are still high heels so they won't be as comfortable as a good pair of flats, but I've been able to wear them for 5 hour shifts running around a hospital as a med student and been fine (most other med students that wear heels at my school also wear Cole Haan). I have them in both tan and black. Great investment shoe. I did size up a 1/2 size from my normal high heel size (same as my Rag and Bone Newbury size).

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

February 7, 2014

Chris D

from Coto de Caza, CA

Beautiful nude pump with a reasonable high heel. Feel very comfortable but I have not worn them for any length of time yet. I'm surprised that not more customers found that they ran a half size small as I did. I almost always wear a 9 but had to go up to a 9.5 in these. I have other Cole Haan items and love them all.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

January 8, 2014

Anonymous

from tukwila, Wa

Very beautiful shoe. Look awesome with pencil skirts, but sadly I need to return. After several attempt walking around the house with non-slip Foot Petal strips strategically placed, my heels would slip out still. Slips out more with nylons on. Although it stayed better w/o nylons and on bare skin, I'm afraid it would stretch and slippage is more likely. I'm reluctant to return, but it's an expensive shoe to keep although you want it to work so bad.

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Moderate arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

January 7, 2014

Anonymous

from New Jersey

I have not purchased a pair of heels that I could wear and dance in for an entire wedding in a LONG time. These were great - a little bit flexible for comfort and the slight platform makes the angle of your foot more comfortable. I felt like the color was a little iffy when viewing the shoe online, but the color is great and matches with anything!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

January 6, 2014

Anonymous

from Columbia, SC

I really like these court shoes. I got the sandstone, because I was worried about the wrapped heel of the nude patent. They are pretty comfortable (I got an 8½ in the medium width), but the almond-shaped toe does squish the toes a bit. However I am hoping the leather will stretch eventually. I have normal-to-high arch which these shoes fit, so the support is there. After the first wear, I was a little disappointed about how quickly the bottoms got scraped up. Perhaps it is just the way I walk? But the rubber inset in the forefoot is a nice addition. They also give you a second set of heel tips in the box, so do not throw those out!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

 

January 4, 2014

Anonymous

 

Zappos makes shoe shopping a breeze. I always find what I am in need of and not just for me but for my whole family. These shoes are beautiful and for dress shoes they are comfortable and fit well.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

1 person found this review helpful  

December 1, 2013

Anonymous

 

Super comfortable shoes right out of the box. My foot is on smaller side of 7 so these fit perfectly for me. I read all of the other helpful reviews that mention that this model fits small and ordered size 7. I'd say they probably fit like 6.75 because I can rarely fit into 6.5 in most brands while 7 can be too large for me. In any case, I wore them the first day for whole day in the office with no issues. Great heel height and lots of support.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

November 27, 2013

Sara

from New York

Very pretty shoe but ran small. I wear an 8 in almost every shoe, and the 8 in this shoe squeezed my toes. Had to return, unfortunately.

Brands I'd also recommend: Michael Kors

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

November 21, 2013

Terri R

from Chicago, IL

I recently purchased the Chelsea Pump to replace my beloved and well-worn Violet Pumps. Overall, unless you love the hidden platform aspect of the Chelsea, I think there are equal options at a lower price point with other brands (and so would save your dollars for another great Cole Haan shoe). The Chelsea features the Nike Air padding, which is why I always look to Cole Haan. This padding provides support and prevents that aching in the ball of the foot. Despite the padding, overall the shoe feels very stiff (more so than other Cole Haan shoes)and somewhat difficult to "break-in". I notice this quite a bit while walking on non-carpeted floors, where, because the toe/ball of the shoe does not bend or give, when I put my foot down, it makes more noise than I would expect (like a clunkly noise, which is not how you want to sound when you're wearing beautiful pumps!) Also, if you tend to wear wide shoes, you can use the B (medium) width here, but I would at least consider waiting for Zappos to supply the wide width or C versions or else go to Cole Haan directly to purchase them. They are not a narrow shoe, but, if you have wide feet the B-width will give you a squeeze (the shoe will stretch though). Either way, not the worst purchase you can make, but I would consider other options like Corso Como or even the Kate Spade Katrina for this particular style.

Brands I'd also recommend: Corso Como

Overall Rated:3 stars!

Comfort Rated:3 stars!

Style Rated:3 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

August 2, 2013

Anonymous

from NYC

Elegant shoe with nice lines, but the B is unfortunately too narrow for me in the toe box & across the foot. Have to return these.

Overall Rated:3 stars!

Comfort Rated:3 stars!

Style Rated:3 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

June 21, 2013

Anonymous

 

Best pump to date! Comfortable, stylish, and high! Love being 5'7" tall at the office and on dates!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

May 29, 2013

Anonymous

 

Absolutely gorgeous pump in Chestnut. Darkly, heel was too much for me and I ordered a half size too large. Had to send back and look for alternatives. Zappos' customer service and return policies cannot be beat!

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

May 17, 2013

Anonymous

 

This is a great shoe, and comfortable as well. I got the Tango red, and I get tons of compliments every time I wear them. I would say that the exposed platform and the high toe coverage makes them SLIGHTLY matronly, but my sister disagrees.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

May 9, 2013

Anonymous

from West Virginia

Most comfortable pump ever! I have these in four colors - if only they were cheaper I'd buy every color made.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Felt true to width

 

Runs Narrow

Runs Wide

 

April 30, 2013

Karla L

from San Francisco East Bay

I followed other reviews and went a half a size up - that was perfect. I love the shoe, it's somewhat comfortable (better than most), sturdy, and perfect with all of my skirts. One disappointment, the lining of both shoes lifted completely off by the 3rd time I had worn them. That seems to happen on a lot of my shoes, but it's still disappointing. I'll have the cobbler do something when I get a protector put on the bottom of the shoe. Overall, I am happy with my purchase!

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

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