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Keen Santa Cruz Reviews

16 reviews
total

Overall Rating:

0%Rated 5 stars

9%Rated 4 stars

36%Rated 3 stars

36%Rated 2 stars

18%Rated 1 stars

Customer Fit Survey:

75% "Felt true to size"

67% "Felt true to width"

53% "No arch support"

9 are "Favorable"

Most Helpful Favorable Review

Posted 12/28/12
Overall Rated:4 stars!
Comfort Rated:4 stars!
Style Rated:5 stars!

I have not had them long so there is probably a little more break in needed, but the very top back part of the upper is rubbing my Achilles and it gets pretty uncomfortable after awhile. Other than that, these are good shoes that look nice and are initially comfortable.

vs

7 are "Critical"

Most Helpful Critical Review

Posted 4/7/13
Overall Rated:2 stars!
Comfort Rated:1 stars!
Style Rated:5 stars!

I wish I had believed the negative reviews before making this purchase. Let me begin by stating that I am a Keen lifer. For someone with an active lifestyle who has wide feet that need good arch support, Keen normally offers style, comfort, and durability. I have come to expect these qualities right out of the box with no breaking in time required. I ignored the negative reviews for this product because *surely* they must have been the result of customer error. I was wrong. Within 15 minutes of wearing these around my house to make sure they fit correctly, a spot had already begun to wear on my achilles. Just like the previous reviewers indicated, there is an area on the back of these shoes that actually digs into your heel like a screw twisting into a wine cork. Although these shoes are quite stylish, they do not live up to the same comfort and quality as other Keen products.

Additional -4 Santa Cruz Keen Reviews

1

 

March 22, 2013

RG

from Chicago

Previous reviews disparaging the comfort of this shoe almost stopped me from buying it. Although I'm glad I knew of the issues some had with the shoes, I'm glad I didn't let that stop me from buying them. These are comfortable and stylish, just be sure to not lace them too tight or you will get the irritating rub on the back of your heel other reviewers mentioned. I bought the shiitake color which doesn't seem to be available anymore. I may go back for the navy blue pair as well for the fall. Haven't gone sock-less in these yet and don't really plan on doing so. These are a fall/cold spring shoe. I'll save my Sperry's for when it gets warm.

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

 

February 9, 2014

Josh

from Los Angeles, CA

Like many of the other reviewers, I've had major issues with the spot on the back digging into my achilles tendoin. Although I liked the look of the shoe, this is a complete killer for wearing it. I only wore the shoe a couple times and I've waited, what I feel like, too long to return it, so I've kept the shoes.

Overall Rated:3 stars!

Comfort Rated:3 stars!

Style Rated:3 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

 

May 11, 2013

Anonymous

 

These shoes are very comfortable, but I would warn prospective buyers that "Dusty Olive" looks far different from what you see in the pictures: the shoes are actually a dark green. In fact, I can't really wear them with very much because they are so green. I was expecting a faded grey-green, but they are simply just green. The laces are a different color as well, so I will probably change them out for a different color. I do not recommend this color, unless you want some very dark green shoes.

Overall Rated:3 stars!

Comfort Rated:3 stars!

Style Rated:3 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

December 30, 2012

Scott

from Bend Oregon

The Santa Cruz looks great and has almost unlimited applications. The downside is the achilles area; long hours of wear cut into my foot and I end up using moleskin or bandaids to get through the day. My opinion Keen would improve on this shoe with padding in the achilles area of the shoe.

Brands I'd also recommend: Merrell, KSwiss

Overall Rated:3 stars!

Comfort Rated:3 stars!

Style Rated:3 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

July 31, 2012

Alex C

from Boston

I like the style, but the shoe itself is hard to get on, tight, and doesn't breath. Might be a good cold winter shoe, but I have a feeling my feet will burn in these shoes. Not for me!

Overall Rated:3 stars!

Comfort Rated:3 stars!

Style Rated:3 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

March 22, 2013

Anonymous

 

I've bought other Keen shoes and have had great luck. Very good fit and quality. The Santa Cruz are not like the others. They are poorly made and have no support.

Overall Rated:2 stars!

Comfort Rated:2 stars!

Style Rated:2 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

January 15, 2013

Anonymous

 

Looks better than they feel. Had to return as they have almost no arch support, and were way to narrow. Bottom line -- look great, feel fair at best. I almost feel guilty giving them a 2-star rating as they are terrific looking shoes, but they completely failed at providing arch support and overall comfort.

Brands I'd also recommend: Oakley Road Trip

Overall Rated:2 stars!

Comfort Rated:2 stars!

Style Rated:2 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

December 13, 2012

Anonymous

 

I had high hopes for these shoes, as they look great. Unfortunately, they were among the most uncomfortable shoes I've ever worn. There is zero arch support, which isn't terribly surprising given the type of shoe. Far worse, while the shoe fit, the top of sides and back badly cut into my feet. No way I could wear them long enough to break them in.

Overall Rated:2 stars!

Comfort Rated:2 stars!

Style Rated:2 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

August 8, 2012

Dennis

from Anaheim

Super design and great look. I am a Keen buyer almost exclusively. This shoe was so ill fitting it felt like something other than Keen. Almost no arch support, very narrow through the instep and just plain uncomfortable. Would like to see the comfort of the Austin or Ambler in this design.

Overall Rated:2 stars!

Comfort Rated:2 stars!

Style Rated:2 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size smaller than marked

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

August 19, 2013

Anonymous

from Sacramento, CA

Virtually no room in this shoe for an arched foot. I really liked the look and the wide toe box, but it was a fail. Could not even get my foot into the shoe with laces completely loosened.

Brands I'd also recommend: propet

Overall Rated:1 stars!

Comfort Rated:1 stars!

Style Rated:1 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size smaller than marked

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

 

February 1, 2013

DavidP

from Seattle

I bought a size bigger based on the reviews which said the shoe runs narrow and smaller than usual. This just isn't the case (in my situation). Unfortunately, I bought two pairs 1/2 size bigger because of the 3 reviews and when I received them, they were too big and the width was what I would have expected. Most importantly, ALL of the reviews said the back top really hurt the archilles tendon - and YES, they sure do. Great style BUT super uncomfortable - which leads me to an overall low rating. I don't care how good a shoe looks, if I can't wear it comfortably, I can't wear it at all. My recommendation is NOT to buy this shoe - especially when Zappos has so many great shoes to choose from.

Overall Rated:1 stars!

Comfort Rated:1 stars!

Style Rated:1 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

Zappos Family Core Value:

10. Be Humble