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New Balance MW928 Reviews

214 reviews
total

Overall Rating:

80%Rated 5 stars

0%Rated 4 stars

0%Rated 3 stars

4%Rated 2 stars

16%Rated 1 stars

Customer Fit Survey:

90% "Felt true to size"

85% "Felt true to width"

47% "Moderate arch support"

179 are "Favorable"

Most Helpful Favorable Review

Posted 11/17/12
Overall Rated:3 stars!
Comfort Rated:3 stars!
Style Rated:4 stars!

For walking shoes, I was expecting much more comfort, padding and stability. The hard RollBar in the sole makes you feel like you are going to tip forward. The side to side stability is lousy, even with the shoe laced very tightly. I usually buy the New Balance MX 623, which are very comfortable, padded and stable, but Zappos has been out of my size forever! So I needed shoes quickly and was forced to give these a try as the next best thing. I will not buy this model again. They are too expensive for what you get.

vs

35 are "Critical"

Most Helpful Critical Review

Posted 9/21/12
Overall Rated:1 stars!
Comfort Rated:1 stars!
Style Rated:1 stars!

What a big mistake it was buying these, it is not Zappos' fault, it is New Balance's. I have worn 927's for four years. They are great, as they should be for such a high price. I cannot find these now in anything but limited sizes, so I tried the 928s. My feet are killing me, these 928s are cheap shoes that are being sold for a lot more.

Additional 194 MW928 New Balance Reviews

1 2 3 4 5 ... 9

2 people found this review helpful  

September 17, 2012

Anonymous

 

4th pair. Great shoe for comfort. I love the very wide size, and the support I get. I am a letter carrier and on my feet all day and at the end if the day with these shoes my feet are not tired at all. I have diabetes and found that with the 928's my feet have all the room to make them not squeezed together. Also the inside has no seam so it feels like I don't have a shoe on at all at times.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

2 people found this review helpful  

September 23, 2012

Steve S

from Orlando, FL

I was hoping that this was just an updated version of the NB MW927, but it is a completely different model with a completely different fit. NB shoes used to be ones that the same size and width would fit from model to model, but no more!

Overall Rated:2 stars!

Comfort Rated:2 stars!

Style Rated:2 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size smaller than marked

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

2 people found this review helpful  

January 25, 2013

Bob

from Sedalia, MO

I totally agree with "Eric B" --these 928's are NOT the same shoe as the old 927's--I wore out 2 pair of the 927's walking all day long on concrete floors in a home improvement warehouse--thought they were the best shoes I'd ever worn. Went back to store to get my third pair and was happy to pay for them--but was told they had been discontinued and replaced by the "new and improved" 928's. I gladly purchased them and wore them to work only to my shock and surprise, that by lunch, my feet were killing me and they seemed to not have near the cushioning the old 927's had. Had to go home and change back into my old shoes. New Balance better get their act together or they're going to lose all their business. Now a FORMER New Balance customer.

Brands I'd also recommend: Not sure

Overall Rated:1 stars!

Comfort Rated:1 stars!

Style Rated:1 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

1 person found this review helpful  

March 19, 2014

Anne K

from North St. Paul, MN

This is a very comfortable shoe. I needed the extra wide width and women's styles do not go that wide. The price is high but comparable to the stores.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

1 person found this review helpful  

December 27, 2012

Charles M

from Oklahoma City, OK

This is the second pair I have purchased of this model. I'm a daily walker outside or inside a mall for 40 minutes or so. This model of shoe is great for walking.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

1 person found this review helpful  

August 13, 2012

Tom

from Indiana

I walk every day and strive for 5mph over paved streets. The MW928 provides excellent support and comfort during these walks as well as casual walking in the neighborhood. Thus far I am very pleased with the shoe. This is my first pair of New Balance walking shoes and though they are still new, I'm a convert.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

1 person found this review helpful  

December 14, 2012

William C

from Albany, NY

This shoe has been badly cheapened by New Balance. It is now made in Vietnam; previous models were made in China. Sizing is all wrong. I ordered a 6E -- it is no where near that, and the overall construction seems flimsy. Disappointed in New Balance.

Overall Rated:1 stars!

Comfort Rated:1 stars!

Style Rated:1 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

1 person found this review helpful  

December 9, 2012

Anonymous

 

Zappos is great, but I am loosing faith with New Balance. The 926 fit fine, but the 927 has too much space in heels, but the toe fine. In the 928 the front part is too oval shaped.

Brands I'd also recommend: I am looking too

Overall Rated:1 stars!

Comfort Rated:1 stars!

Style Rated:1 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

1 person found this review helpful  

November 23, 2012

Anonymous

from Nj

The shoes were a disappointment because the glue that would hold the sole together was falling apart. I've never seen this happen before and I felt bad for my brother because they were a gift to him. I order from Zappos very frequently as a VIP member and I really wish I would have called and see if they would've taken them back because it was in months that it happened. It was just very poor quality or maybe I received a fluke.

Overall Rated:1 stars!

Comfort Rated:1 stars!

Style Rated:1 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

May 12, 2015

STEPHEN E

from Springfield, Illinois

This is the second pair of this model that I have bought, because I liked them so much. They are not very stylish but quite sturdy and the narrow width fits my A width feet pretty well. Zappos service was excellent.

Brands I'd also recommend: Nike

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

May 3, 2015

Kenneth L

from Kansas

I really like these shoes! They look very sharp, and the fit is great. Plenty of room in the toe box, very comfortable. The rollbar gives good stability while walking. I highly recommend them.

Brands I'd also recommend: Merrell

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

April 28, 2015

Jim

from Wisconsin

This is an excellent shoe. My second pair. What other people may miss is that this is not necessarily comfortable out of the box. Takes a few days to break-in as it is a very structurally stable and supportive shoe. After that is very comfortable and gives long wear. I have flat feet and wear orthotics and it does great with these. My first pair is still wearable and comfortable after 2-3 years. Great for long walks and being on your feet all day.

Brands I'd also recommend: Nike

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

April 27, 2015

Frank A

from St. Louis

It's a heavy shoe but also the most comfortable. Got the model with less fabric so it stays clean longer. Wish it had more arch support.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

April 25, 2015

Bonnie H

from Sewanee, TN

Wonderful service, all through on line assistance.I was sent the wrong size shoes and they quickly sent out the correct shoes and allowed me to return the shoes on hand the next day. This decreased the waiting period on return and reshipping of shoes. They also upgrated me to a VIP status. Wonderful service.

Brands I'd also recommend: None at this time

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

April 15, 2015

Anonymous

from Dayton, OH

Very comfortable. Have several other New Balance shoes, and they all are the most comfortable shoes I have. Zappos is easy to order from, they ship quickly, and their return policy is easy when I returned items in the past.

Brands I'd also recommend: Rockport

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

April 3, 2015

Jerry R

from Huntington Beach, CA

My husband loves these shoes but I have to buy them for him so I always choose Zappos! Great service and knowledgeable CS employees. Thank you Zappos!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Felt true to width

 

Runs Narrow

Runs Wide

 

March 3, 2015

Jennifer S

from Ohio

Very nice, comfortable shoes, exactly what I was looking for. The gray exterior doesn't show scuffs or other marks nearly as much as white does. My only issue is that the bottoms of these shoes have very little tread, so it makes them extremely slippery in wet/icy conditions.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

February 13, 2015

Susan L

from Saint Petersburg, Fl

I bought these for my husband who is notoriously hard to fit (size 11 width: 6E). He's never comfortable and most shoes that fit are very unattractive. He'd been looking for running/exercise shoes without success. I went immediately to Zappos because they carry very wide shoes. These looked good, well made on line. But we were thrilled when they arrived. They fit well and are comfortable. So that made them a winner right away. But they are also really good looking. They look more like a good quality casual shoe than a sneaker. This may be because we ordered them in brown. Other colors may present differently. But, in the brown, they go well with slacks or chinos. My husband couldn't be more pleased with the fit or attractive appearance.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

January 23, 2015

Anonymous

 

Husband with wide feet and unsteady on his feet. This pr. of New Balance has been a God-send - fits well, is comfortable and looks nicer than men's sneakers. Zappos is a great store to buy from. We have tried other shoes that did not fit and they were easy to return. Good luck!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

January 21, 2015

Anonymous

from Spokane, Washington

The product was what I ordered. However, it fit a little stiff and those rubbed on the outside of my left foot. I am, as always, pleased with the return policy at Zappos as ordering shoes without trying them on is only possible with your return policy. Thanks.

Brands I'd also recommend: For the extra wide shoes like this I would only buy New Balance

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

December 3, 2014

Sandy

from Lakewood NJ

I love these shoes! I am on my feet all day on concrete floors and I am a big lady. They afford the support and comfort that I need to do my job with no discomfort at all. Because New Balance seems to change models just as I get to really like one, I buy more than one at a time. The VIP service I get here at Zappos has no comparison! I have never felt more valued as a customer.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

November 17, 2014

Jaymac

 

Having incredible problems finding shoes wide enough. New Balance store in my metropolitan area said they didn't make 6E and it couldn't be ordered but here it is and it's just right!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

November 9, 2014

Ruth I

from Live Oak

My son-in-law wanted good walking shoes for his birthday. He had just had back surgery two weeks prior so he wanted comfortable shoes. Believe me I search and researched which shoes would be what he wanted and needed. So I picked these shoes because they have a stabilizing bar in them so your feet will not roll. He absolutely loves them and says they are very comfortable.

Brands I'd also recommend: None

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

November 7, 2014

Anonymous

from Traverse City, Michigan

These shoes were bought at the last minute before a 3 week walking vacation to replace this exact shoe that was now over two years old and worn often. They fit the same and were as comfortable as the original shoes they replaced, and were worn out of the box every day in several cities, some with very old cobblestones!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

October 28, 2014

Rick O

from Vancouver, Wash

Great shoes. The EEEE size works well for my wide feet. I have one pair for golf and a brown pair for every day.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

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