Order Anytime, Free Shipping, Free Returns

New Balance MW928 Reviews

246 reviews
total

Overall Rating:

76%Rated 5 stars

0%Rated 4 stars

4%Rated 3 stars

4%Rated 2 stars

16%Rated 1 stars

Customer Fit Survey:

89% "Felt true to size"

86% "Felt true to width"

46% "Excellent arch support"

206 are "Favorable"

Most Helpful Favorable Review

Posted 11/17/12
Overall Rated:3 stars!
Comfort Rated:3 stars!
Style Rated:4 stars!

For walking shoes, I was expecting much more comfort, padding and stability. The hard RollBar in the sole makes you feel like you are going to tip forward. The side to side stability is lousy, even with the shoe laced very tightly. I usually buy the New Balance MX 623, which are very comfortable, padded and stable, but Zappos has been out of my size forever! So I needed shoes quickly and was forced to give these a try as the next best thing. I will not buy this model again. They are too expensive for what you get.

vs

40 are "Critical"

Most Helpful Critical Review

Posted 9/21/12
Overall Rated:1 stars!
Comfort Rated:1 stars!
Style Rated:1 stars!

What a big mistake it was buying these, it is not Zappos' fault, it is New Balance's. I have worn 927's for four years. They are great, as they should be for such a high price. I cannot find these now in anything but limited sizes, so I tried the 928s. My feet are killing me, these 928s are cheap shoes that are being sold for a lot more.

Additional 226 MW928 New Balance Reviews

1 2 3 4 5 ... 10

3 people found this review helpful  

January 25, 2013

Bob

from Sedalia, MO

I totally agree with "Eric B" --these 928's are NOT the same shoe as the old 927's--I wore out 2 pair of the 927's walking all day long on concrete floors in a home improvement warehouse--thought they were the best shoes I'd ever worn. Went back to store to get my third pair and was happy to pay for them--but was told they had been discontinued and replaced by the "new and improved" 928's. I gladly purchased them and wore them to work only to my shock and surprise, that by lunch, my feet were killing me and they seemed to not have near the cushioning the old 927's had. Had to go home and change back into my old shoes. New Balance better get their act together or they're going to lose all their business. Now a FORMER New Balance customer.

Brands I'd also recommend: Not sure

Overall Rated:1 stars!

Comfort Rated:1 stars!

Style Rated:1 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

2 people found this review helpful  

September 17, 2012

Anonymous

 

4th pair. Great shoe for comfort. I love the very wide size, and the support I get. I am a letter carrier and on my feet all day and at the end if the day with these shoes my feet are not tired at all. I have diabetes and found that with the 928's my feet have all the room to make them not squeezed together. Also the inside has no seam so it feels like I don't have a shoe on at all at times.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

2 people found this review helpful  

September 23, 2012

Steve S

from Orlando, FL

I was hoping that this was just an updated version of the NB MW927, but it is a completely different model with a completely different fit. NB shoes used to be ones that the same size and width would fit from model to model, but no more!

Overall Rated:2 stars!

Comfort Rated:2 stars!

Style Rated:2 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size smaller than marked

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

1 person found this review helpful  

March 19, 2014

Anne K

from North St. Paul, MN

This is a very comfortable shoe. I needed the extra wide width and women's styles do not go that wide. The price is high but comparable to the stores.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

1 person found this review helpful  

December 27, 2012

Charles M

from Oklahoma City, OK

This is the second pair I have purchased of this model. I'm a daily walker outside or inside a mall for 40 minutes or so. This model of shoe is great for walking.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

1 person found this review helpful  

August 13, 2012

Tom

from Indiana

I walk every day and strive for 5mph over paved streets. The MW928 provides excellent support and comfort during these walks as well as casual walking in the neighborhood. Thus far I am very pleased with the shoe. This is my first pair of New Balance walking shoes and though they are still new, I'm a convert.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

1 person found this review helpful  

September 20, 2015

Don B

from utah

If you're going to mark a shoe 6E it should be a 6E. They are 3/16 inch narrower than my Red Wing 6E's

Brands I'd also recommend: red wing

Overall Rated:3 stars!

Comfort Rated:3 stars!

Style Rated:3 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

1 person found this review helpful  

December 14, 2012

William C

from Albany, NY

This shoe has been badly cheapened by New Balance. It is now made in Vietnam; previous models were made in China. Sizing is all wrong. I ordered a 6E -- it is no where near that, and the overall construction seems flimsy. Disappointed in New Balance.

Overall Rated:1 stars!

Comfort Rated:1 stars!

Style Rated:1 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

1 person found this review helpful  

December 9, 2012

Anonymous

 

Zappos is great, but I am loosing faith with New Balance. The 926 fit fine, but the 927 has too much space in heels, but the toe fine. In the 928 the front part is too oval shaped.

Brands I'd also recommend: I am looking too

Overall Rated:1 stars!

Comfort Rated:1 stars!

Style Rated:1 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

1 person found this review helpful  

November 23, 2012

Anonymous

from Nj

The shoes were a disappointment because the glue that would hold the sole together was falling apart. I've never seen this happen before and I felt bad for my brother because they were a gift to him. I order from Zappos very frequently as a VIP member and I really wish I would have called and see if they would've taken them back because it was in months that it happened. It was just very poor quality or maybe I received a fluke.

Overall Rated:1 stars!

Comfort Rated:1 stars!

Style Rated:1 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

January 17, 2016

M. L

from San Diego

Have been buying the cheaper NB walking shoe. This one is far more comfortable and supportive.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

January 8, 2016

A R

from Las Vegas, NV

I have owned these shoes for a year wore them everyday, suede was a pain to clean but it looks good! I am a heavy set guy so having a pair of shoes that I use daily last a year was awesome. I will buy this pair again just not in suede! They are great for work, they could use more support.

Brands I'd also recommend: asics

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size larger than marked

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

December 22, 2015

Anonymous

from New Jersey

My brother wears a size 10, 6E. Due to arthritic feet. I didn't specify "hook and loop" for Velcro so he got laces and didn't want to return them. Fits great!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

December 9, 2015

Jim O

from Florence, Or.

At 74 yrs. old and 300 lbs, fortunately, I have just one achy knee, but these shoes let me go for long, pain-free walks, of an hour or two.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

December 3, 2015

Bob B

 

It took almost a week to get these. Overnight? Not even close. Delivery was 7:30 PM, interrupted us, our dogs went crazy. I asked for double EE width, but got single E.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

November 22, 2015

Judy A

from Arkansas

Love these shoes! Even though this particular pair are for men, as a woman, I wear them myself and have for years. Very comfortable and true to size. I love Zappos! Love have you can order anything and will be at my door in 24 hours with free S/H. And returning the same way! Thanks Zappos!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

November 17, 2015

Patrick M

from Lakewood, Colorado

These shoes were delivered in two days. Zappos is great! I will buy again from Zappos.

Brands I'd also recommend: Dunham

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

November 6, 2015

Anonymous

from Kansas City

These are the best walking shoes that I have owned! I am ordering another pair immediately. I walk at least two miles per day, everyday and this is like being on a cloud.

Brands I'd also recommend: Saucony

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

October 24, 2015

Jim L

from Williamstown, New Jersey

Great company to do business with...never been dis-satisfied. The New Balance are top of the line in comfort and style.

Brands I'd also recommend: Stay with New Balance

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

September 28, 2015

William S

from Cameron, Oklahoma

The service offered by Zappos is terrific. The delivery time is great and the product is exactly what I wanted. With diabetic neuropathy in my feet, these shoes offer the kind of support that I require. Very nice!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

September 23, 2015

Warren C

from Asheville, NC

I had spent some time researching for a good walking shoe. The MW 928 turned out much better then expected.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

September 19, 2015

Anonymous

from Chelan, WA

Shipping was prompt but we ordered the wrong size and so had to send back. Person on phone was very helpful since we had thrown away shipping box and return info. The right size came, again very promptly and they are just right. Great way to shop for my husbands hard to find size.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

September 10, 2015

Tom H

from Cary, NC

Received my shoes on time as expected. The shoes fit fine. This is better than having to go out to the store.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

September 2, 2015

Anonymous

 

I read a lot of reviews before buying these 928's. I fully disagree with all the negatives, get a life,or your feet have definite problems! These are the most comfortable pair I have had in along time , I have bought new balance for many years! I did buy green super feet arch supports which I always use,because of fallen arches. Good job new balance and zappos!!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

August 31, 2015

John B

from Maryland

These shoes support my feet very well, they are firm and comfortable. I had broken my ankle years ago and they give my foot the support needed. They are on the warm side, so should be great in winter.

Brands I'd also recommend: SAS,

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

Zappos Family Core Value:

10. Be Humble