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New Balance MW928 Reviews

152 reviews
total

Overall Rating:

80%Rated 5 stars

0%Rated 4 stars

0%Rated 3 stars

4%Rated 2 stars

16%Rated 1 stars

Customer Fit Survey:

88% "Felt true to size"

82% "Felt true to width"

47% "Excellent arch support"

126 are "Favorable"

Most Helpful Favorable Review

Posted 11/17/12
Overall Rated:3 stars!
Comfort Rated:3 stars!
Style Rated:4 stars!

For walking shoes, I was expecting much more comfort, padding and stability. The hard RollBar in the sole makes you feel like you are going to tip forward. The side to side stability is lousy, even with the shoe laced very tightly. I usually buy the New Balance MX 623, which are very comfortable, padded and stable, but Zappos has been out of my size forever! So I needed shoes quickly and was forced to give these a try as the next best thing. I will not buy this model again. They are too expensive for what you get.

vs

26 are "Critical"

Most Helpful Critical Review

Posted 9/21/12
Overall Rated:1 stars!
Comfort Rated:1 stars!
Style Rated:1 stars!

What a big mistake it was buying these, it is not Zappos' fault, it is New Balance's. I have worn 927's for four years. They are great, as they should be for such a high price. I cannot find these now in anything but limited sizes, so I tried the 928s. My feet are killing me, these 928s are cheap shoes that are being sold for a lot more.

Additional 132 MW928 New Balance Reviews

1 2 3 4 5 ... 6

2 people found this review helpful  

September 17, 2012

Anonymous

 

4th pair. Great shoe for comfort. I love the very wide size, and the support I get. I am a letter carrier and on my feet all day and at the end if the day with these shoes my feet are not tired at all. I have diabetes and found that with the 928's my feet have all the room to make them not squeezed together. Also the inside has no seam so it feels like I don't have a shoe on at all at times.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

2 people found this review helpful  

January 25, 2013

Bob

from Sedalia, MO

I totally agree with "Eric B" --these 928's are NOT the same shoe as the old 927's--I wore out 2 pair of the 927's walking all day long on concrete floors in a home improvement warehouse--thought they were the best shoes I'd ever worn. Went back to store to get my third pair and was happy to pay for them--but was told they had been discontinued and replaced by the "new and improved" 928's. I gladly purchased them and wore them to work only to my shock and surprise, that by lunch, my feet were killing me and they seemed to not have near the cushioning the old 927's had. Had to go home and change back into my old shoes. New Balance better get their act together or they're going to lose all their business. Now a FORMER New Balance customer.

Brands I'd also recommend: Not sure

Overall Rated:1 stars!

Comfort Rated:1 stars!

Style Rated:1 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

1 person found this review helpful  

December 27, 2012

Charles M

from Oklahoma City, OK

This is the second pair I have purchased of this model. I'm a daily walker outside or inside a mall for 40 minutes or so. This model of shoe is great for walking.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

1 person found this review helpful  

August 13, 2012

Tom

from Indiana

I walk every day and strive for 5mph over paved streets. The MW928 provides excellent support and comfort during these walks as well as casual walking in the neighborhood. Thus far I am very pleased with the shoe. This is my first pair of New Balance walking shoes and though they are still new, I'm a convert.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

1 person found this review helpful  

September 23, 2012

Steve S

from Orlando, FL

I was hoping that this was just an updated version of the NB MW927, but it is a completely different model with a completely different fit. NB shoes used to be ones that the same size and width would fit from model to model, but no more!

Overall Rated:2 stars!

Comfort Rated:2 stars!

Style Rated:2 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size smaller than marked

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

1 person found this review helpful  

December 14, 2012

William C

from Albany, NY

This shoe has been badly cheapened by New Balance. It is now made in Vietnam; previous models were made in China. Sizing is all wrong. I ordered a 6E -- it is no where near that, and the overall construction seems flimsy. Disappointed in New Balance.

Overall Rated:1 stars!

Comfort Rated:1 stars!

Style Rated:1 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

1 person found this review helpful  

December 9, 2012

Anonymous

 

Zappos is great, but I am loosing faith with New Balance. The 926 fit fine, but the 927 has too much space in heels, but the toe fine. In the 928 the front part is too oval shaped.

Brands I'd also recommend: I am looking too

Overall Rated:1 stars!

Comfort Rated:1 stars!

Style Rated:1 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

1 person found this review helpful  

November 23, 2012

Anonymous

from Nj

The shoes were a disappointment because the glue that would hold the sole together was falling apart. I've never seen this happen before and I felt bad for my brother because they were a gift to him. I order from Zappos very frequently as a VIP member and I really wish I would have called and see if they would've taken them back because it was in months that it happened. It was just very poor quality or maybe I received a fluke.

Overall Rated:1 stars!

Comfort Rated:1 stars!

Style Rated:1 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

April 2, 2014

Anonymous

from Philadelphia

Great shoes. Very comfortable. I would highly recommend.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

April 1, 2014

Don B

from Snohomish, WA

Quality shoe, and it comes in an extra-wide 6E size! At last, a shoe that allows me to tie up the shoelaces and still have room to be comfortable!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

March 19, 2014

Anne K

from North St. Paul, MN

This is a very comfortable shoe. I needed the extra wide width and women's styles do not go that wide. The price is high but comparable to the stores.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

March 17, 2014

Anonymous

from Virginia

This shoe was true to size.I wear a size 15M and it is hard to find this style of shoe that fits right out of the box. Looks like they are very well constructed. I put a lot of miles on my shoes and have enjoyed these for just one month so far.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

March 9, 2014

Ron M

from Clarksville, TN

These shoes are absolutely great! They arrived within two days from my order date. They fit perfectly and there was no break-in period and they are the most comfortable shoes that I have in my wardrobe. They also look great with jeans and khakis.

Brands I'd also recommend: Rockport is my favorite shoe brand!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

March 5, 2014

Anonymous

from The midwest

My husband will not shop, so I took a chance and ordered these for him. He loves them! He spends a lot of time at the gym, and these are stable for weight lifting, and supportive for running on the treadmill.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

February 25, 2014

Anonymous

from West Palm Beach, Florida

I have very wide, old feet. My wife and I walk 5 miles every morning and we love to hike. We also travel quite a bit and spend lots of time walking around in cities. This is my 2nd pair of this model and they are so comfortable.

Brands I'd also recommend: Anything New Balance

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

February 14, 2014

Berggie

from Colorado

Getting old...arthritis in my feet. Had NB tennis before but they felt tight. Went up 1/2 size and 1 width; with the 2L (neat option) these feel great. I even have room for my Dr. Scholl's when needed for a sore heel.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

February 10, 2014

Tom U

from Gypsy RVer.

I just got my 928s and I walked around the motor home inside and I know they will work. I wear an orthotic and the fit is excellent. I read the negative comments and wondered how my shoes would fit. They have a wonderful fit. Some folks may have different expectations than this old man but I like them.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

February 2, 2014

John

from Mendham, New Jersey

Extremely comfortable shoe, excellent traction. Like wearing cross trainer that looks like a casual shoe. This is only the third shoe I've found anywhere that fits my problem wide feet.

Brands I'd also recommend: Rockport XW, SAS Shoes

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt wider than marked

 

Runs Narrow

Runs Wide

 

January 23, 2014

Anonymous

 

I have peroneal tendinitis. The shoe was recommended by a podiatrist. In combination with orthotics my rather severe and debilitating foot pain has been substantially reduces.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

January 19, 2014

Lois A

from City of New York

I am a woman who bought this shoe in white, grey and brown. I cannot get my width in ladies' styles. The shoe is very comfortable -- especially in the grey suede. There is room for my orthotics and the shoe looks attractive with slacks. I would recommend to anyone who is looking for comfort.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

January 14, 2014

DONALD S

from BROOKLYN

Zappos is par excellence...in 24 hours I had my dream shoes on. Wearing grey sweats daily the grey New Balance shoes made me complete.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Excellent arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

December 15, 2013

David S

from Kerrville, TX

I started with the MW925 and have been buying this series at the recommendation of a doctor because of severe arthritis in my right foot just below the ankle. I remove the insole and replace it with Dr. Scholl's gel insole and an orthotic. For my right foot, I have a brace which has an orthotic built-in. These shoes really stabilize my ankle and foot and helps a lot. I am a big man 6'3" weighing 275 pounds and find that I need to replace these at 4-6 month intervals. But overall, these shoes really help. I like buying from Zappos because my 14D size is available and shipping usually only takes 1-2 days.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

December 13, 2013

Anonymous

 

These are very comfortable shoes. I have been wearing this same brad for five years. I really like them and they help with my foot problems.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

December 6, 2013

Mike T

from Athens, AL

These shoes are very comfortable and are not as hot as regular leather athletic shoes. I love them!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

November 30, 2013

Kay

from Oklahoma

My husband has a pair of these and he's ready to buy another. He has a lot of problems with his feet and these are about all he can walk in. Style is great, they look good with khakis and blue jeans. He wears them to work with slacks. But there's not much in dress shoes that feel good.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

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