No Way! Free Next Day Shipping On Clothing M-F. Order Today, Wear It Tomorrow! Plus Free Returns. Learn More

New Balance MW928 Reviews

186 reviews
total

Overall Rating:

80%Rated 5 stars

0%Rated 4 stars

0%Rated 3 stars

4%Rated 2 stars

16%Rated 1 stars

Customer Fit Survey:

88% "Felt true to size"

84% "Felt true to width"

46% "Moderate arch support"

155 are "Favorable"

Most Helpful Favorable Review

Posted 11/17/12
Overall Rated:3 stars!
Comfort Rated:3 stars!
Style Rated:4 stars!

For walking shoes, I was expecting much more comfort, padding and stability. The hard RollBar in the sole makes you feel like you are going to tip forward. The side to side stability is lousy, even with the shoe laced very tightly. I usually buy the New Balance MX 623, which are very comfortable, padded and stable, but Zappos has been out of my size forever! So I needed shoes quickly and was forced to give these a try as the next best thing. I will not buy this model again. They are too expensive for what you get.

vs

31 are "Critical"

Most Helpful Critical Review

Posted 9/21/12
Overall Rated:1 stars!
Comfort Rated:1 stars!
Style Rated:1 stars!

What a big mistake it was buying these, it is not Zappos' fault, it is New Balance's. I have worn 927's for four years. They are great, as they should be for such a high price. I cannot find these now in anything but limited sizes, so I tried the 928s. My feet are killing me, these 928s are cheap shoes that are being sold for a lot more.

Additional 166 MW928 New Balance Reviews

1 2 3 4 5 ... 8

2 people found this review helpful  

September 17, 2012

Anonymous

 

4th pair. Great shoe for comfort. I love the very wide size, and the support I get. I am a letter carrier and on my feet all day and at the end if the day with these shoes my feet are not tired at all. I have diabetes and found that with the 928's my feet have all the room to make them not squeezed together. Also the inside has no seam so it feels like I don't have a shoe on at all at times.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

2 people found this review helpful  

January 25, 2013

Bob

from Sedalia, MO

I totally agree with "Eric B" --these 928's are NOT the same shoe as the old 927's--I wore out 2 pair of the 927's walking all day long on concrete floors in a home improvement warehouse--thought they were the best shoes I'd ever worn. Went back to store to get my third pair and was happy to pay for them--but was told they had been discontinued and replaced by the "new and improved" 928's. I gladly purchased them and wore them to work only to my shock and surprise, that by lunch, my feet were killing me and they seemed to not have near the cushioning the old 927's had. Had to go home and change back into my old shoes. New Balance better get their act together or they're going to lose all their business. Now a FORMER New Balance customer.

Brands I'd also recommend: Not sure

Overall Rated:1 stars!

Comfort Rated:1 stars!

Style Rated:1 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

1 person found this review helpful  

March 19, 2014

Anne K

from North St. Paul, MN

This is a very comfortable shoe. I needed the extra wide width and women's styles do not go that wide. The price is high but comparable to the stores.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

1 person found this review helpful  

December 27, 2012

Charles M

from Oklahoma City, OK

This is the second pair I have purchased of this model. I'm a daily walker outside or inside a mall for 40 minutes or so. This model of shoe is great for walking.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

1 person found this review helpful  

August 13, 2012

Tom

from Indiana

I walk every day and strive for 5mph over paved streets. The MW928 provides excellent support and comfort during these walks as well as casual walking in the neighborhood. Thus far I am very pleased with the shoe. This is my first pair of New Balance walking shoes and though they are still new, I'm a convert.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

1 person found this review helpful  

September 23, 2012

Steve S

from Orlando, FL

I was hoping that this was just an updated version of the NB MW927, but it is a completely different model with a completely different fit. NB shoes used to be ones that the same size and width would fit from model to model, but no more!

Overall Rated:2 stars!

Comfort Rated:2 stars!

Style Rated:2 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size smaller than marked

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

1 person found this review helpful  

December 14, 2012

William C

from Albany, NY

This shoe has been badly cheapened by New Balance. It is now made in Vietnam; previous models were made in China. Sizing is all wrong. I ordered a 6E -- it is no where near that, and the overall construction seems flimsy. Disappointed in New Balance.

Overall Rated:1 stars!

Comfort Rated:1 stars!

Style Rated:1 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

1 person found this review helpful  

December 9, 2012

Anonymous

 

Zappos is great, but I am loosing faith with New Balance. The 926 fit fine, but the 927 has too much space in heels, but the toe fine. In the 928 the front part is too oval shaped.

Brands I'd also recommend: I am looking too

Overall Rated:1 stars!

Comfort Rated:1 stars!

Style Rated:1 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

1 person found this review helpful  

November 23, 2012

Anonymous

from Nj

The shoes were a disappointment because the glue that would hold the sole together was falling apart. I've never seen this happen before and I felt bad for my brother because they were a gift to him. I order from Zappos very frequently as a VIP member and I really wish I would have called and see if they would've taken them back because it was in months that it happened. It was just very poor quality or maybe I received a fluke.

Overall Rated:1 stars!

Comfort Rated:1 stars!

Style Rated:1 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

September 16, 2014

Anonymous

from Gainesville, Florida

I weigh 220 pounds and have low arches and plantar fasciitis. I've just started back on the treadmill after a long layoff. The MW928 series provides the best arch support and firm cushioning I've found, even compared to expensive athletic shoes. I replaced the MW928 standard insole with a Sof Sole Full Length Insole. These insoles are worth the extra cost, especially if you have arch problems. I also wear thin knee high compression socks on the treadmill. In my case, thick socks would make the shoes too tight. I also need the compression while I'm on the treadmill. These shoes also come in a mess toe box version, but I found the full leather toe box to work better in my case. I can only speak from my experience, but I found these shoes to be great in dealing with my specific circumstances. Also, the bright white color looks great. If you live in the Midwest, you can add a white patent leather belt, and you're ready for church.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

September 12, 2014

Anonymous

from Delhi, NY

My absolute favorite New Balance sneaker is the MW 780BR. When they were discontinued, I began a search for a replacement. The MW928 is my new favorite New Balance sneaker. The higher number means more support and comfort. You can feel the quality of the sneakers as soon as you put them on. They are also stylish enough that they can also serve as a "dress sneakers."

Brands I'd also recommend: LLBean also makes good footwear.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

September 4, 2014

Anonymous

 

I had to have surgery done to my right foot. After more than eight weeks was unable to wear any shoes I already owned. My surgeon recommended a shoe with a wide too box, extra depth, and excellent arch support. She specifically recommended New Balance. Well, these are the perfect fit for me. You can't go wrong with these shoes!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

August 31, 2014

Brenda B

from I am from Michigan; recipient of shoes is in Campbell CA

This was a gift for my father on his 90th birthday (he walks every day). He is pleased with the shoes, and I was glad to be able to get a narrow size.

Brands I'd also recommend: Nike can also be good for a narrow foot.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

August 29, 2014

Anonymous

from Lawrence, KS

Quality shoe. Good fit and feel. No problems to report.

Brands I'd also recommend: Cushe

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

August 8, 2014

Ax

from California

These shoes are exactly what I expected. After purchasing several pairs of New Balance shoes exactly like this with a frightening number of different SKUs, I once again have the same shoes as always. As always, they are half a size too big, and the insole is much too thin for serious walking, and has to be replaced. As always, the back inside of the shoe, is also extremely thin and will be replaced several times in the shoe's life. Zappos did an excellent job of shipping them to me.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

August 7, 2014

Anonymous

from Suburban Philadelphia

Excellent product. My third pair. Hope this product doesn't change or get discontinued!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

August 3, 2014

Arnie G

from New Jersey

I have a very wide foot, and a high instep, and as a result New Balance sneakers, which are the only sneakers that are available in 6E, are the only sneakers that fit me. They are comfortable.

Brands I'd also recommend: Florsheim makes a wide dress shoe

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

July 28, 2014

Anonymous

from Atlanta, GA

I am well satisfied with this shoe. I have owned previous models and while this new model may not 'seem' to be not quite up to the quality standards of New Balance my experience leads me to believe that these are just as good. New Balance are still the best shoes I've ever put on my feet. On top of that is Zappos' excellent service reputation and blisteringly fast (free) shipping. I almost can't wait to buy another pair!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

July 15, 2014

Anonymous

 

These are very comfortable shoes. My orthodics work very well in these shoes. The sole with the rollbar is best I have ever had on a shoe. The sole stabilizes my foot so well that I can walk further without tiring. I highly recommend these shoes. I will be ordering the black and white also.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

July 5, 2014

Kathy C

 

These are great shoes for the person who wants comfort and ease of stride. The solid sole offers great support along with the bit of rocker built into the forefoot to help ease your step. The look of a casual shoe with orthopedic quality, this shoe is a winner in my book. Only drawback (like most athletic shoes these days) they run small. You'll need to go one size longer and bring it in one width for the best fit. Great if you wear a custom orthotic too.

Brands I'd also recommend: Brooks Addiction Walker

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

July 1, 2014

Jackie B

 

My husband will not wear any other shoe. We've tried other shoes, He always comes back to this one. This is a very durable shoe. He wears them in mud and muck and they hold up very well. The only thing that happens is the bottom comes detached at the toe, But If you saw what abuse he gives his shoes, you'd wonder how this is the only thing that happens to them. He states he needs more cushion inside, but he works long hours on concrete. I don't think there will ever be enough cushion for that. Very good shoe!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

July 1, 2014

Anonymous

from Staten Island, NY

After about 15 years of spending in the high amounts for imported walking shoes, I discovered these New Balance walkers. Not only are they the equivalent of the much higher priced walkers in terms of comfort and support --- they're actually more durable. It's pretty rare to be able to pay a lower price for a better product, but that's certainly the case here.

Brands I'd also recommend: Mephisto

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

June 25, 2014

Anonymous

 

I ordered 3 pair of New Balance of different sizes with no postage and then kept the pair that was comfortable. I sent back the two pair that did not fit with no cost. I have feet that are distorted and until now had to pay twice as much in a special shoe store. I am more comfortable at less cost than ever! Thank you.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

June 22, 2014

Kroski h

from chicago

I have plantar fasciitis and wear orthotics. They fit very well. Very good work shoe, on my feet on concrete 9 hours a day. Good shoe.

Brands I'd also recommend: prophet

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

June 22, 2014

Anonymous

from ILLINOIS

This is a great pair of shoes. They are very comfortable. This is my second pair and the first one lasted over a year of daily abuse. Almost no one realizes that these are not leather. They are highly recommended if you have big feet.

Brands I'd also recommend: None

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

Zappos Family Core Value:

10. Be Humble