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New Balance MW928 Reviews

196 reviews
total

Overall Rating:

80%Rated 5 stars

0%Rated 4 stars

0%Rated 3 stars

4%Rated 2 stars

16%Rated 1 stars

Customer Fit Survey:

89% "Felt true to size"

85% "Felt true to width"

47% "Moderate arch support"

164 are "Favorable"

Most Helpful Favorable Review

Posted 11/17/12
Overall Rated:3 stars!
Comfort Rated:3 stars!
Style Rated:4 stars!

For walking shoes, I was expecting much more comfort, padding and stability. The hard RollBar in the sole makes you feel like you are going to tip forward. The side to side stability is lousy, even with the shoe laced very tightly. I usually buy the New Balance MX 623, which are very comfortable, padded and stable, but Zappos has been out of my size forever! So I needed shoes quickly and was forced to give these a try as the next best thing. I will not buy this model again. They are too expensive for what you get.

vs

32 are "Critical"

Most Helpful Critical Review

Posted 9/21/12
Overall Rated:1 stars!
Comfort Rated:1 stars!
Style Rated:1 stars!

What a big mistake it was buying these, it is not Zappos' fault, it is New Balance's. I have worn 927's for four years. They are great, as they should be for such a high price. I cannot find these now in anything but limited sizes, so I tried the 928s. My feet are killing me, these 928s are cheap shoes that are being sold for a lot more.

Additional 176 MW928 New Balance Reviews

1 2 3 4 5 ... 8

2 people found this review helpful  

September 17, 2012

Anonymous

 

4th pair. Great shoe for comfort. I love the very wide size, and the support I get. I am a letter carrier and on my feet all day and at the end if the day with these shoes my feet are not tired at all. I have diabetes and found that with the 928's my feet have all the room to make them not squeezed together. Also the inside has no seam so it feels like I don't have a shoe on at all at times.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

2 people found this review helpful  

January 25, 2013

Bob

from Sedalia, MO

I totally agree with "Eric B" --these 928's are NOT the same shoe as the old 927's--I wore out 2 pair of the 927's walking all day long on concrete floors in a home improvement warehouse--thought they were the best shoes I'd ever worn. Went back to store to get my third pair and was happy to pay for them--but was told they had been discontinued and replaced by the "new and improved" 928's. I gladly purchased them and wore them to work only to my shock and surprise, that by lunch, my feet were killing me and they seemed to not have near the cushioning the old 927's had. Had to go home and change back into my old shoes. New Balance better get their act together or they're going to lose all their business. Now a FORMER New Balance customer.

Brands I'd also recommend: Not sure

Overall Rated:1 stars!

Comfort Rated:1 stars!

Style Rated:1 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

1 person found this review helpful  

March 19, 2014

Anne K

from North St. Paul, MN

This is a very comfortable shoe. I needed the extra wide width and women's styles do not go that wide. The price is high but comparable to the stores.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

1 person found this review helpful  

December 27, 2012

Charles M

from Oklahoma City, OK

This is the second pair I have purchased of this model. I'm a daily walker outside or inside a mall for 40 minutes or so. This model of shoe is great for walking.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

1 person found this review helpful  

August 13, 2012

Tom

from Indiana

I walk every day and strive for 5mph over paved streets. The MW928 provides excellent support and comfort during these walks as well as casual walking in the neighborhood. Thus far I am very pleased with the shoe. This is my first pair of New Balance walking shoes and though they are still new, I'm a convert.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

1 person found this review helpful  

September 23, 2012

Steve S

from Orlando, FL

I was hoping that this was just an updated version of the NB MW927, but it is a completely different model with a completely different fit. NB shoes used to be ones that the same size and width would fit from model to model, but no more!

Overall Rated:2 stars!

Comfort Rated:2 stars!

Style Rated:2 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size smaller than marked

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

1 person found this review helpful  

December 14, 2012

William C

from Albany, NY

This shoe has been badly cheapened by New Balance. It is now made in Vietnam; previous models were made in China. Sizing is all wrong. I ordered a 6E -- it is no where near that, and the overall construction seems flimsy. Disappointed in New Balance.

Overall Rated:1 stars!

Comfort Rated:1 stars!

Style Rated:1 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

1 person found this review helpful  

December 9, 2012

Anonymous

 

Zappos is great, but I am loosing faith with New Balance. The 926 fit fine, but the 927 has too much space in heels, but the toe fine. In the 928 the front part is too oval shaped.

Brands I'd also recommend: I am looking too

Overall Rated:1 stars!

Comfort Rated:1 stars!

Style Rated:1 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

1 person found this review helpful  

November 23, 2012

Anonymous

from Nj

The shoes were a disappointment because the glue that would hold the sole together was falling apart. I've never seen this happen before and I felt bad for my brother because they were a gift to him. I order from Zappos very frequently as a VIP member and I really wish I would have called and see if they would've taken them back because it was in months that it happened. It was just very poor quality or maybe I received a fluke.

Overall Rated:1 stars!

Comfort Rated:1 stars!

Style Rated:1 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

December 3, 2014

Sandy

from Lakewood NJ

I love these shoes! I am on my feet all day on concrete floors and I am a big lady. They afford the support and comfort that I need to do my job with no discomfort at all. Because New Balance seems to change models just as I get to really like one, I buy more than one at a time. The VIP service I get here at Zappos has no comparison! I have never felt more valued as a customer.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

November 17, 2014

Jaymac

 

Having incredible problems finding shoes wide enough. New Balance store in my metropolitan area said they didn't make 6E and it couldn't be ordered but here it is and it's just right!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

November 9, 2014

Ruth I

from Live Oak

My son-in-law wanted good walking shoes for his birthday. He had just had back surgery two weeks prior so he wanted comfortable shoes. Believe me I search and researched which shoes would be what he wanted and needed. So I picked these shoes because they have a stabilizing bar in them so your feet will not roll. He absolutely loves them and says they are very comfortable.

Brands I'd also recommend: None

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

November 7, 2014

Anonymous

from Traverse City, Michigan

These shoes were bought at the last minute before a 3 week walking vacation to replace this exact shoe that was now over two years old and worn often. They fit the same and were as comfortable as the original shoes they replaced, and were worn out of the box every day in several cities, some with very old cobblestones!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

October 28, 2014

Rick O

from Vancouver, Wash

Great shoes. The EEEE size works well for my wide feet. I have one pair for golf and a brown pair for every day.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

October 25, 2014

Anonymous

from Boston, MA

I bought these shoes for my dad, who needs comfortable shoes, and they were great, very comfortable, my dad really liked them. They look nice, too, so you don't have to sacrifice style for comfort.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

October 18, 2014

Anonymous

from Montrose, New York

I bought these as a gift and it was a huge success. My husband loves them. I'll definitely buy them again whenever the first pair wears out!

Brands I'd also recommend: Merrell or Uggs

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

September 22, 2014

Anonymous

from Pearl City, Hawaii

These shoes are comfortable and provide good support for walking. I bought these as a replacement for an old pair of New Balance MW927s and these seem to me to be pretty similar. I think they have a nice casual appearance. I have worn them for both work and walking for exercise and they are fine for both.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

 

September 16, 2014

Anonymous

from Gainesville, Florida

I weigh 220 pounds and have low arches and plantar fasciitis. I've just started back on the treadmill after a long layoff. The MW928 series provides the best arch support and firm cushioning I've found, even compared to expensive athletic shoes. I replaced the MW928 standard insole with a Sof Sole Full Length Insole. These insoles are worth the extra cost, especially if you have arch problems. I also wear thin knee high compression socks on the treadmill. In my case, thick socks would make the shoes too tight. I also need the compression while I'm on the treadmill. These shoes also come in a mess toe box version, but I found the full leather toe box to work better in my case. I can only speak from my experience, but I found these shoes to be great in dealing with my specific circumstances. Also, the bright white color looks great. If you live in the Midwest, you can add a white patent leather belt, and you're ready for church.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

September 12, 2014

Anonymous

from Delhi, NY

My absolute favorite New Balance sneaker is the MW 780BR. When they were discontinued, I began a search for a replacement. The MW928 is my new favorite New Balance sneaker. The higher number means more support and comfort. You can feel the quality of the sneakers as soon as you put them on. They are also stylish enough that they can also serve as a "dress sneakers."

Brands I'd also recommend: LLBean also makes good footwear.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

September 4, 2014

Anonymous

 

I had to have surgery done to my right foot. After more than eight weeks was unable to wear any shoes I already owned. My surgeon recommended a shoe with a wide too box, extra depth, and excellent arch support. She specifically recommended New Balance. Well, these are the perfect fit for me. You can't go wrong with these shoes!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

August 31, 2014

Brenda B

from I am from Michigan; recipient of shoes is in Campbell CA

This was a gift for my father on his 90th birthday (he walks every day). He is pleased with the shoes, and I was glad to be able to get a narrow size.

Brands I'd also recommend: Nike can also be good for a narrow foot.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

August 29, 2014

Anonymous

from Lawrence, KS

Quality shoe. Good fit and feel. No problems to report.

Brands I'd also recommend: Cushe

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

August 8, 2014

Ax

from California

These shoes are exactly what I expected. After purchasing several pairs of New Balance shoes exactly like this with a frightening number of different SKUs, I once again have the same shoes as always. As always, they are half a size too big, and the insole is much too thin for serious walking, and has to be replaced. As always, the back inside of the shoe, is also extremely thin and will be replaced several times in the shoe's life. Zappos did an excellent job of shipping them to me.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

August 7, 2014

Anonymous

from Suburban Philadelphia

Excellent product. My third pair. Hope this product doesn't change or get discontinued!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

August 3, 2014

Arnie G

from New Jersey

I have a very wide foot, and a high instep, and as a result New Balance sneakers, which are the only sneakers that are available in 6E, are the only sneakers that fit me. They are comfortable.

Brands I'd also recommend: Florsheim makes a wide dress shoe

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

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