holiday-shipping

Fitzwell Gemma Reviews

45 reviews
total

Overall Rating:

44%Rated 5 stars

40%Rated 4 stars

8%Rated 3 stars

8%Rated 2 stars

0%Rated 1 stars

Customer Fit Survey:

56% "Felt true to size"

62% "Felt true to width"

51% "Moderate arch support"

31 are "Favorable"

Most Helpful Favorable Review

Posted 4/11/12
Overall Rated:3 stars!
Comfort Rated:2 stars!
Style Rated:5 stars!

The shoes are really cute. I love the heel. The leather is very stiff but I am hoping they stretch. The first pair I order was 6.5 WW, which is my regular size. They didn't go on my foot. I got the 7WW. It is a little big in the heel but I am going to put in slip guards because I really like the look. They are still tight across the front. I just hope they give a little because it the exact shoe Ihave been looking for.

vs

14 are "Critical"

Most Helpful Critical Review

Posted 5/11/12
Overall Rated:1 stars!
Comfort Rated:1 stars!
Style Rated:4 stars!

Oh, how I regret buying these shoes! They look super cute and when I first put them on, they seemed to fit around the house. I wore them for a day and realized what the other reviewers said was right - the heel is way too wide in proportion to the rest of shoe. They kept slipping off and the hard leather is very uncomfortable. Unfortunately, I wore them at the office for a day so the bottoms are scuffed up and they can't be returned now. Don't recommend!

Additional 25 Gemma Fitzwell Reviews

1 2

1 person found this review helpful  

June 14, 2012

Anonymous

 

Super cute but way too narrow. Fitzwell usually has great widths but these are not wide enough and I got a 6ww.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size smaller than marked

 

Runs Small

Runs Large

Felt narrower than marked

 

Runs Narrow

Runs Wide

1 person found this review helpful  

June 11, 2012

Anonymous

 

I tried several different sizes and widths to get a feel for where I should be. From those in the shipping box, I found the perfect fit, and kept them in more than one color. I love the style of the shoe, and with the platform, the height isn't as uncomfortable as I would have expected. I attended an event and got compliments on the shoes, but I don't recommend standing in them for hours at a time. This is my first purchase of a 4 inch heel, and I'm in love.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size larger than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

1 person found this review helpful  

June 10, 2012

Anonymous

from APO, AE

Got this shoe for work. Has a nice, neutral color & shape for an office setting. Insole is rather firm & has little cushion, but is still fairly comfortable. I have a fairly high arch & though there is not a lot of support in that area, the support in the heel & vamp make the arch issue less noticeable.

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

1 person found this review helpful  

May 16, 2012

Anonymous

 

This shoe was a surprise disappointment, and I tried with 2 sizes. I don't know if it's because too many other people have tried them on, but both pairs have black marks, scratches, threads coming out, puckering in the leather, spots where the color has been rubbed off as if with sandpaper, and even a deep cut. Not the normal quality for Fitzwell; I'll be on the lookout for another 4+ inch heel in WW.

Overall Rated:3 stars!

Comfort Rated:3 stars!

Style Rated:3 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

1 person found this review helpful  

April 20, 2012

Anonymous

from CA

I like the fit and look, true to size. The problem is the quality. There were dark spots, cuts/slices in the heel (too clean ans sharp to be a scratch) and the leather on one side looked wrinkled and worn with only less than an hour of wear. I returned the current pair and ordered a new one. If the new pair is good, I will edit my review.

Overall Rated:3 stars!

Comfort Rated:3 stars!

Style Rated:3 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

1 person found this review helpful  

June 26, 2012

Anonymous

 

These are very uncomfortable. The leather cuts into the top of your foot because it is wide enough but the toe box is not deep enough. And the leather is very stiff with sharp edges. I do not know how else to describe it. It is also just cut weirdly in general.

Overall Rated:2 stars!

Comfort Rated:2 stars!

Style Rated:2 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

1 person found this review helpful  

May 18, 2012

Anonymous

from Las Vegas, NV

The heels are deceivingly high and uncomfortable. The shoes are very stiff and hard to break in, but they are pretty .

Overall Rated:2 stars!

Comfort Rated:2 stars!

Style Rated:2 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

March 20, 2013

J U

from Pittsburgh

I must say I am quite impressed with these shoes! I am a huge fan of Zappos for many reasons and # 1 is that my feet are wide and always had a tough time finding shoes that fit -- cute shoes that fit. Casual shoes are tough but dress shoes are even more of a challenge. These shoes fit very well - but I read the reviews which were helpful and ordered a size 9 instead of an 8-1/2. They are perfect for the office and they go with just about anything. I did get the ww - another helpful tip from the reviews. I liked to add extra padding to the ball of the foot and with ww you have room too. Totally recommend this shoe!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

January 25, 2013

Captain G

from Portsmouth,

I love these shoes so much, they're simple, stylish, and elegant. I wanted a pair in nude, and the sizes were limited in that color. I ordered an 8 since the 8.5 wasn't available, but they were snug all over. I was so sorry to return them. However, I really wanted that shoe, so I googled them and found them through another website and ordered an 8.5. They slip a little and seem more than a half size bigger, it feels like they're gonna need a little somethin' somethin' to minimize the movement. So I'm gonna say they run a bit large in case that's helpful to somebody. I find these shoes so spectacular that I'm willing to work with them.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

January 17, 2013

Anonymous

from Hollyglen, Hawthorne, California

Very comfortable, well fitting shoe. I wear a 6W and it is difficult to find shoes that fit. Fitzwell is perfect for me.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

January 12, 2013

Hannah

from Tacoma, WA

Cute shoe. Good thing it comes in WW, because it's super narrow. I can get away at wearing a regular width usually, but like to order W on Zappos because the little extra space is nice. This shoe I ordered my usual 8W...ouch. Going with 8WW now and hopefully it has the space.

Brands I'd also recommend: clarks, naya

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

October 31, 2012

Anonymous

from Parkersburg, WV.

Ordered for my wife. She has a hard time finding any high heels that fit and look stylish because she has a wide foot. I ordered a WW for her and they fit perfectly. Both she and I were pleasantly surprised by their look and feel. The only thing she said she would improve on is put a little padding in the foot bed. Other than that they are great! I only wish that Fitzwell would make more of their high heels in a WW.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

October 30, 2012

Anonymous

 

I bought these shoes in navy to wear for my courthouse wedding in April. I had previously purchased another pair of shoes from another store and they did not work for me, so these were a last minute, desperate purchase. As always, Zappos was amazing and the shoes were delivered in a day and a half. The shoes are much cuter in person than in the picture and look a bit retro and very flattering and, despite being made by a company that seems to make shoes for a more mature crowd, don't look like granny heels. My feet are slightly wider up front and the shoes fit well, with enough width in the toe box and across the ball of my foot without looking clunky. Like other reviewers have said, my heel slipped out initially, but after I had been wearing them for a bit and my feet swelled (as they always do in heels) the shoes fit perfectly, and I wore them all day, without having broken them in, with no more discomfort than I'd get from any pair of heels. Additionally, the navy was a true, definitely blue navy, not the off-black I was worried about. Next time I need to buy a basic pump for a very reasonable price, I'll be getting another pair of these.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

September 26, 2012

Lisa B

 

Great shoe, looks cute and it fits well. The only problem was the inside of the shoebox is blue, and when they shipped the shoes rubbed against the inside of the box and turned the shoes blue.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

September 24, 2012

Florentino V

 

Real comfortable, always have compliments when I wear them. Couldn't be without them anymore, always wear them to work.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

July 24, 2012

Anonymous

from Land of 10,000 Lakes

I'm not typically a high heels kind of gal. These shoes change that thought. They are stylish and comfortable. Love these shoes and can't say enough about them! Did I mention that I get compliments on them every time I wear them. Sizing is true to fit. I have long and wide feet. Have them in every color!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

 

April 12, 2013

Nena U

from Pittsburgh, PA

I have wide feet and do like the way the looks on...and it's so nice be able to wear this type of shoe since I have wide feet. I read the reviews. I went a half size up - since others had a pinching problem and they almost fit like a glove but not exact. I put a few inserts in the ball of the foot and heel...better but not exact. I can tell that if I were to exchange for my regular size of 8 1/2 they wouldn't fit so good around the ball of the foot area. Still I am pleased with these shoes and love Zappos for having such a nice selection of shoes for wide feet! Bravo.

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size larger than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

December 30, 2012

Anonymous

from Michigan

Love these shoes! They are beautiful. I had to try three different sizes before I found one that fit. However, I have wide feet and am a difficult fit anyway.

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

 

November 16, 2012

Lady V

from Cincinnati, Ohio

My foot fit the Gemma Fitzwell 9WW perfectly with one issue. Returning this cute shoe because the snug fit in the forefoot is a sign I can't wear it all day long. Just too bad the shoe does not come in a wider size.

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

October 30, 2012

Ryann

from Athens, OH

This shoe is super cute. I ordered my normal size, which is a 6.5, and the shoe felt a bit tight at first but loosened up as the day went on. The shoes actually let my heel slide out the back, but it wasn't too bad. I may have to use an insert after I break the shoes in, but that doesn't bother me. The shoe itself isn't quite what i expected. The heel has great padding, but the ball of the foot only has moderate padding. The shoe is cut higher onto the top of my foot than i expected as well, there is no toe cleavage here ladies! The shoes are comfortable enough for a full work day, sexy enough for going out, and all around a great black heel.

Brands I'd also recommend: Nine West, Aldo, Bandolino

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

September 20, 2012

Anonymous

from Casa Grande, AZ.

Very nice shoe, but I orderd a size too large, and the color was wrong for what I was looking for.

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

 

September 13, 2012

Anonymous

from San Francisco

For those people on the lookout for "nude leather" these are more ivory/bone colored than nude. It's soft leather, so it's pretty easy to stretch it out. I'm returning my pair because the color isn't a match to the "nude" I was looking for. "Chinese Laundry New Love" is a great color, and I think I'm going to go with that pair. :)

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

August 24, 2012

Leslie R

from Sonoma County, California

The shoes are really cute! And they are reasonably comfortable, as well. They make my big ol' feet look petite. It took me a couple of tries to find the right size. I usually wear an 8.5 WW or 9 WW. A 9.5 WW worked for me in this shoe. My feet are wide in front, not in the ankles, so the ankle is slightly loose, but I love these shoes!

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

No arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

August 23, 2012

Sarah L

from Portland, OR

I had to return these. They were too narrow in the toe and too loose in the heel, but that's a common problem for me with dressier shoes. My biggest complaint was with the color. It doesn't look to me like "nude," it looks more like what I think of as "bone" - I think of my skin as very pale, but these are almost more off white than nude to my eye. If I had been looking for a shoe that light in color, I would have been more sad that they didn't fit me perfectly, because they are really cute.

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

June 29, 2012

Anonymous

 

This shoe is super cute and a great modern work shoe. I normally wear an 8-8.5 and I ordered this one in 8.5 to be sure I had enough room in the toe-box. The 8.5 was slightly large. I will need to put in a heel slip to make up the small gap that is created at the heel because it being such a high heel, my foot tended to slip forward a bit (keep this in mind!). Didn't try an 8, which may have worked a little better. Did not give very great ball of the foot support. My feet did hurt a bit at the end of the day with moderate walking around.

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

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