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Keen Austin Reviews

380 reviews
total

Overall Rating:

48%Rated 5 stars

16%Rated 4 stars

24%Rated 3 stars

12%Rated 2 stars

0%Rated 1 stars

Customer Fit Survey:

84% "Felt true to size"

86% "Felt true to width"

51% "Excellent arch support"

349 are "Favorable"

Most Helpful Favorable Review

Posted 4/26/12
Overall Rated:5 stars!
Comfort Rated:5 stars!
Style Rated:5 stars!

There is something wrong with me. I've never been into clothes or shoes. I usually bought my shoes at JL Coombs in Freeport from the discount rack. Blemished, seconds, whatever. Had a great pair of LL Bean shoes that I resoled and re-soled for a decade. Then my fiancee suggested I get a pair of these hideous looking "Keens". I bought the Austins, black, size 10.5 One year later: I own 5 pairs...I'm turning into the Imelda Marcos of Keens, and I'm a straight guy. I just ordered another pair of sandals, and when the soles started showing wear on my original Austins and they couldn't re-sole them, Keen said I could get another pair. I've never worn anything on my feet so comfortable. I wake up in the morning and I can't wait to put on a pair. How is that for an endorsement?

vs

31 are "Critical"

Most Helpful Critical Review

Posted 11/25/13
Overall Rated:1 stars!
Comfort Rated:1 stars!
Style Rated:4 stars!

I have owned 4 pairs of Keen Austins over the past 6-7 years. I walk about 3 miles per workday on concrete/pavement. I have also used them as my everyday/runaround shoes. My first 3 pairs of Austins were amazing: 1) Great arch support that lasted roughly 1.5 years each pair. 2) Wide toe box is perfect for my feet. 3) Sturdy construction for the type of abuse I dish out due to my gate. 4) Look and feel good for a long time. Unfortunately, my latest (4th) pair have fallen short on the overall quality I have come to expect from Keen. I have owned them for roughly 10 months and this is what I have experienced: 1) 5 months into usage they started to squeak. This is exceptionally annoying and distracting. I can live with squeak because I am a function guy ... but I don't like it. 2) The arch support has fallen dramatically in this pair. I feel as though my feet are being ripped apart. I still own pairs 2 and 3 for yard work and they are more comfortable than pair 4. 3) I have also noticed the stitching is giving way much quicker than the other pairs. I thought that maybe since I have owned 3 other pairs of the Austins that maybe it was a fluke. It isn't. I discovered my father-in-law has a pair of Austins and has experienced all 3 issues I am reporting. I suspect they have made changes to their manufacturing/quality control practices and the end result is a lower quality shoe. I am very disappointed. I also have a pair of Keen activity sandals that are roughly 6 years old. I have been a loyal Keen customer. With my latest experience, I was hesitant to give Keen my business again and moved to another manufacturer and have been very pleased with the decision. My father-in-law is looking to do the same. I have written them about my experience and have yet to hear back... I sincerely hope they look at what detrimental changes have been made with this product and correct them.

Additional 360 Austin Keen Reviews

1 2 3 4 5 ... 15

 

June 12, 2015

Jim B

from Near Denver

Went to my doc with foot pains. He told me it was my pointy toed shoes. "Get some clown shoes like mine." He told me they were Keens. Went home and ordered a pair of Austins. Two weeks later, I ordered the 2nd pair. Any questions about my liking them?

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

June 2, 2015

Anonymous

from Madison Heights, Mi

My husband & I have been in the Keen shoes family for about 5 years now. We have had different styles from sandals to his new Austin (Black). All were comfortable and fit well. But the road has turned from smooth to rough as his new Austin are turning his white socks black. Had it not been for this issue, he would rate them 5 stars across the board. I don't know what kind of dye was used in the tongue area, but it is some nasty stuff. Since we threw the box out and he wore them on the street, they cannot be returned. Be wary of black shoes.

Brands I'd also recommend: none

Overall Rated:2 stars!

Comfort Rated:2 stars!

Style Rated:2 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

May 30, 2015

Anonymous

from Bay Area, CA

A solidly made shoe. Roomy. I work at a standing desk in these shoes and they're comfortable for many hours of standing. I replaced the liners with SuperFeet and it only made a minor difference (the liners are better than I thought they were).

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt wider than marked

 

Runs Narrow

Runs Wide

 

May 15, 2015

Josh

 

NOT THE OLD AUSTINS This is an inferior quality shoe compared to the older ones. The width is MUCH narrower, the leather is not as good (mine warped over the toes within two months) and the seams are not as solid. I had two pairs of the former Austins. They lasted a long time (without requiring much care) were very comfortable for my wide feet, and they looked great. This new model is CHEAP. They don't last nearly as long and they look kind of crappy too. Head's up for those of you who were thinking you'd be getting the same shoe. Sad to say, Keen really cut some corners on this one.

Overall Rated:3 stars!

Comfort Rated:3 stars!

Style Rated:3 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

April 23, 2015

Sol

from Arlington, VA

I bought these shoes for working in a warehouse for 8-10 hr days. From what time I had with them the comfort was amazing. I had to return these shoes because the rubber around the toe and sides of both shoes started to come off with-in a week for working. Zappos customer service team was very helpful with the return process even though they were worn. This was my first pair of Keens. I'm disappointed in the fact the fell apart, but so happy with the comfort I exchanged them for a different style with stitching around the sole.

Overall Rated:2 stars!

Comfort Rated:2 stars!

Style Rated:2 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size larger than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

April 16, 2015

Anonymous

from United States

Husband loves these shoes! He has wide feet, and these are always his go to shoes. Great balance between casual and dressy.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

April 14, 2015

Anonymous

 

The rubber sole pulled away from the toe/ tip. I glued it back on, but for this price I expect better quality. I like the looks but the quality and comfort are lacking.

Overall Rated:2 stars!

Comfort Rated:2 stars!

Style Rated:2 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

April 8, 2015

Anonymous

 

I bought this shoe because I was getting sore, tired feet. I read reviews and saw that these would be good walking shoes, especially in a more urban environment. They seem to be working well. Pros: Nice wide toe box good styling Look decent with shorts and jeans Cons: Can hear squeaking when you walk in a quiet area

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt wider than marked

 

Runs Narrow

Runs Wide

 

April 7, 2015

Carl G

from Maine

I love these Keen Austin light hikers as I'm a big Keen footwear fan. My feet always feel comfortable and don't tire when I wear their footwear. Nice simple design and well constructed.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

March 12, 2015

Gustavo R

from Now in Dallas, Texas

They have an odor that bothers me, only these, because I have 3 more pairs sandals, hiking, etc. and don't have this problem with them. Too bad because I really like them.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

February 26, 2015

Eric

 

First day in: These shoes seem well made and sturdy, with a comfortable footbed, and seem to breathe well so far -- my feet are warm, and no perspiration. The collar or neck at the top of the upper feels a bit hard and uncomfortable, especially at the front, but I imagine this sensation will fade. I can see why some wider-footed reviewers are happy with these shoes -- they are certainly the widest D-width shoes I've ever worn, a bit too wide for me. And at size 9.5, they also feel a tad long. I generally wear 9.5 - 10. Hoping that thick socks will take care of this. As for their look, I'm afraid they fall in the Highly Effective Birth Control category, but I plan to wear them only for pedestrian commuting in bad weather, when wealthy heiresses are not likely to be out and about.

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size larger than marked

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt wider than marked

 

Runs Narrow

Runs Wide

 

February 13, 2015

Anonymous

from Pennsylvania

Purchased and wore out a pair of Keen Portsmouths. They were the most comfortable I've ever owned. They were well made, I just wore them out cause they were seldom not on my feet. Could not find them in my size again so tried the Austins, but was disappointed in the comfort. They look to be well made also, but were not comparable in how they felt on my feet. Zappos was very understandable and worked with me to my satisfaction. I will still consider Keens in the future as well as Zappos.

Overall Rated:3 stars!

Comfort Rated:3 stars!

Style Rated:3 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

February 2, 2015

Anonymous

from Madison, Wisconsin

I have bought this same style of shoe three times since 2009. If they ever stop making them, I will be very sad indeed. Comfortable for walking all of the city on vacation and nice enough looking to wear to work. I love this shoe!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

January 22, 2015

Anonymous

 

Great shoes. First pair I got were defective, but of course Zappos took care of that. Nice and comfortable.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt wider than marked

 

Runs Narrow

Runs Wide

 

January 5, 2015

Anonymous

 

Great shoe. Have been wearing them for a couple years as a casual walk-around shoe. Have to agree with most of the positive reviews....they're great out of the box, and fit a wide foot comfortably. Downside - the durability issue previously noted is a fact. The leather and sole on my recent pairs deteriorates far faster then in pairs past. That doesn't stop me from buying them, though. I can still get a lot of wear out of them before that happens. Have fun out there.

Brands I'd also recommend: New Balance

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

January 3, 2015

Tom

from CT

I have had four pairs of these shoes. I get them because they are very good for wide feet. But the quality is inconsistent. My second pair look better than my third pair but the sole has come loose on my second pair. The leather on the toes my third pair wrinkled and look older than my second pair. So, for comfort with wide feet I like them, but I wish they were of better quality.

Overall Rated:3 stars!

Comfort Rated:3 stars!

Style Rated:3 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

December 30, 2014

Chris

from NYC

I bought these as a potential shoe to wear while venturing out on a Round-The-World (RTW) trip. I needed something that was fashionable, discreet, comfortable, lightweight, and would hold up over time and against the elements. While I wanted to like them, I simply could not get over how bulky they were. It was as if I was wearing an old school jazz dance sneaker. Also the fact that Keen's production quality has gone down (by gluing on the sole instead of double-stitching) worried me. Great for someone who needs a basic comfortable shoe though.

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

December 29, 2014

Jessica g

from prior lake, mn

I bought these for my husband for Christmas and he loves them! They look awesome too - but the quality is visible and he said they are super comfortable too.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

December 26, 2014

Tim

from United States

I've had a pair of these for 7 years, and they have been amazing. However, I recently ordered a replacement pair, and the color is completely different than what is shown as Chocolate Brown. There is a definite green hue to the shoe, and it was not at all what I expected. Great shoe, but either the photos need to be updated for Chocolate Brown...or I somehow received an outlier...

Overall Rated:3 stars!

Comfort Rated:3 stars!

Style Rated:3 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size larger than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

December 22, 2014

Anonymous

from Charleston WV

Love these shoes. High quality, comfortable. I got the gargoyle color. Don't let the picture fool you. These are charcoal gray. I would recommend getting a full size smaller than you normally wear. Another winner from Keen!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size larger than marked

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt wider than marked

 

Runs Narrow

Runs Wide

 

December 21, 2014

Anonymous

 

These are great shoes. They run true to size. Perhaps a little wider than normal at the ball of the foot but Keen tends to design their shoes that way. I have a pair of their sandals and they are the same way. The inner sole felt a little hard when I first wore them but they quickly became very soft and comfortable. These are my everyday casual shoes and I love them.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

December 17, 2014

Anonymous

from Grand Rapids, Michigan

I'm sending these shoes back ASAP. The 6 eyelets for laces are too many. Other models have but 5. This laces too tightly against my ankle.

Overall Rated:3 stars!

Comfort Rated:3 stars!

Style Rated:3 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt wider than marked

 

Runs Narrow

Runs Wide

 

December 16, 2014

Charles B

from Atlanta, GA

I bought these shoes for adventuring around Europe. I've been breaking then in, which didn't take long and they are extremely comfortable!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

December 11, 2014

Anonymous

 

I have had Keens before. Never stylish, these Keens also have a very stiff sole. Not comfortable. They are going back.

Brands I'd also recommend: Merrell

Overall Rated:3 stars!

Comfort Rated:3 stars!

Style Rated:3 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt wider than marked

 

Runs Narrow

Runs Wide

 

December 4, 2014

Anonymous

 

Solid shoe with a ton of room in the toe box. Runs large, esp vs earlier Austins, and it quite stiff on first wearing, but breaks in nicely.

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size larger than marked

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

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