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Keen Austin Reviews

414 reviews
total

Overall Rating:

64%Rated 5 stars

8%Rated 4 stars

8%Rated 3 stars

8%Rated 2 stars

12%Rated 1 stars

Customer Fit Survey:

84% "Felt true to size"

84% "Felt true to width"

50% "Excellent arch support"

379 are "Favorable"

Most Helpful Favorable Review

Posted 4/26/12
Overall Rated:5 stars!
Comfort Rated:5 stars!
Style Rated:5 stars!

There is something wrong with me. I've never been into clothes or shoes. I usually bought my shoes at JL Coombs in Freeport from the discount rack. Blemished, seconds, whatever. Had a great pair of LL Bean shoes that I resoled and re-soled for a decade. Then my fiancee suggested I get a pair of these hideous looking "Keens". I bought the Austins, black, size 10.5 One year later: I own 5 pairs...I'm turning into the Imelda Marcos of Keens, and I'm a straight guy. I just ordered another pair of sandals, and when the soles started showing wear on my original Austins and they couldn't re-sole them, Keen said I could get another pair. I've never worn anything on my feet so comfortable. I wake up in the morning and I can't wait to put on a pair. How is that for an endorsement?

vs

35 are "Critical"

Most Helpful Critical Review

Posted 11/25/13
Overall Rated:1 stars!
Comfort Rated:1 stars!
Style Rated:4 stars!

I have owned 4 pairs of Keen Austins over the past 6-7 years. I walk about 3 miles per workday on concrete/pavement. I have also used them as my everyday/runaround shoes. My first 3 pairs of Austins were amazing: 1) Great arch support that lasted roughly 1.5 years each pair. 2) Wide toe box is perfect for my feet. 3) Sturdy construction for the type of abuse I dish out due to my gate. 4) Look and feel good for a long time. Unfortunately, my latest (4th) pair have fallen short on the overall quality I have come to expect from Keen. I have owned them for roughly 10 months and this is what I have experienced: 1) 5 months into usage they started to squeak. This is exceptionally annoying and distracting. I can live with squeak because I am a function guy ... but I don't like it. 2) The arch support has fallen dramatically in this pair. I feel as though my feet are being ripped apart. I still own pairs 2 and 3 for yard work and they are more comfortable than pair 4. 3) I have also noticed the stitching is giving way much quicker than the other pairs. I thought that maybe since I have owned 3 other pairs of the Austins that maybe it was a fluke. It isn't. I discovered my father-in-law has a pair of Austins and has experienced all 3 issues I am reporting. I suspect they have made changes to their manufacturing/quality control practices and the end result is a lower quality shoe. I am very disappointed. I also have a pair of Keen activity sandals that are roughly 6 years old. I have been a loyal Keen customer. With my latest experience, I was hesitant to give Keen my business again and moved to another manufacturer and have been very pleased with the decision. My father-in-law is looking to do the same. I have written them about my experience and have yet to hear back... I sincerely hope they look at what detrimental changes have been made with this product and correct them.

Additional 394 Austin Keen Reviews

1 2 3 4 5 ... 16

 

December 3, 2015

James W

 

Nice wide toe box. Your toes won't be scrunched which is good if you have a neuroma. Comfortable and stylish. Great for city hikes or tailored trails.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt wider than marked

 

Runs Narrow

Runs Wide

 

November 25, 2015

Steve M

from Eureka Springs, AR

This is the third time trying to find correct size. I usually wear size 11 - was way too big; tried 10.5 and it was still too long. Tried 10 and it was too narrow. Great looking shoe; just didn't fit well for me.

Overall Rated:3 stars!

Comfort Rated:3 stars!

Style Rated:3 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

November 24, 2015

Ted B

from Los Altos, CA

I was excited to receive these shoes, but when they arrived I knew pretty much right away by looking at them that they weren't going to work. Two things: they're so wide in the front my foot is swimming in them. My foot is a bit narrower than average, and with these shoes being quite a bit wider than average it was not a fit. Secondly is that they don't look the same as in the picture. In the picture there's a brown strip that runs through the lace eyelets, and a secondary beige color in the background. The shoes that arrived had the same brown strip through the lace eyelets, but he background material was brown as well. So instead of getting that nice contrast between the two colors, the shoe just looks like a brown shoe.

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt wider than marked

 

Runs Narrow

Runs Wide

 

November 10, 2015

Steve

from NYC

Probably because of the style the toe area looks even more bulbous than a shoe like the Targhee. These actually fit and look like clown shoes but I can't say they were uncomfortable.

Overall Rated:1 stars!

Comfort Rated:1 stars!

Style Rated:1 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

November 6, 2015

Anonymous

 

I love these shoes. The arch support is actually less than moderate though so I use orthotics which fit nicely. Gargoyle was my favorite color but recently it has changed to a very dark gray/brown, not the color that is in the current photograph at all. I talked to a Zappos rep about this and doing their usual good work they are going to investigate the color change.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

October 31, 2015

Anonymous

from San Francisco

Very comfortable street shoe. Good for people who spend a !of of time on their feet, especially walkers. Stable with roomy toe box.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

October 28, 2015

Anonymous

from Midwest

This is a great shoe for someone who is on their feet all day. I was looking for a shoe that was comfortable, supportive and had a roomier toe box and I am very happy with with the fit and look of the Keen Austin, both slip on and tie versions.

Brands I'd also recommend: Brooks Adreneline

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

October 13, 2015

Anonymous

from Pittsburgh, PA

This is my third pair of these and I love them. I wear them for work every day and they hold up better than most. I need a wide toe box and removable insoles due to foot issues and these work really well. I normally wear a size 11, but this latest pair came in a half size smaller than the last two pair even though they were sized the same. I had to go to an 11.5 to get the same fit as my previous 11. I thought that was strange, but Zappos handled it with ease.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt wider than marked

 

Runs Narrow

Runs Wide

 

October 9, 2015

Gary

from LV

Comfort wise the shoes are good, unfortunately Keen uses inferior materials and does not stand behind their product. In just a few years the soles have hardened to the point they are DANGEROUS to wear, I can literally slide across my kitchen floor like I'm on ice! I contacted Keen to see about getting the shoes fixed and was told there is nothing they would do - I should buy a new pair. I own 3 pairs of Keen's but after this interaction I will no longer be a Keen customer. Buyer Beware!

Overall Rated:1 stars!

Comfort Rated:1 stars!

Style Rated:1 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

October 7, 2015

Terry H

 

I buy this shoe over and over again. It fits perfectly, wears well, is comfortable and looks good too!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

September 23, 2015

Deb S

from Seattle, WA

These are great looking shoes but they were too big width wise. The other pair of Keens that we purchased in the same size fit much better. I bought them for my husband.

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size larger than marked

 

Runs Small

Runs Large

Felt wider than marked

 

Runs Narrow

Runs Wide

 

September 21, 2015

Anonymous

from Warren, michigan

Delivery was prompt, shoes were in excellent condition. Enjoying the shoes.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

 

September 13, 2015

Dale w

from Sarasota

I have wide feet and the Austin fits me. Got a pair that chafed me, sent it back, got a new pair which are great. No problems, no questions asked. Hard to hate this company. Easy to love them.

Brands I'd also recommend: dont know any

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt wider than marked

 

Runs Narrow

Runs Wide

 

September 9, 2015

Anonymous

from Pittsburgh

I wear a size 9 and that is what I ordered. When I tried them on they felt a little tight but comfortable. I believe they will be perfect once they are broken in.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

July 26, 2015

James K

from Madison, Mississippi

Received these shoes from Zappos about 3 weeks ago, have been wearing them every day to work (as a locksmith I spend most of my time on my feet) and I couldn't be more pleased. They look great, they are truly some of the most comfortable shoes I've ever worn (that was my main goal) and they seem to be holding up just fine (though it's only been 3 weeks). No squeaking, no white ooze, no falling apart. I own a pair of Keen Bronx Mesh shoes. Bought them 11 years ago. They literally went through Hurricane Katrina, after which I cleaned them up and kept wearing them. Though they're looking pretty ragged, I still wear those shoes a lot. They are the reason I bought the Keen Austin. It was the closest available match. I almost didn't buy them because of the few negative reviews I read. I'd advise ignoring them. These are my 4th pair of Keens and they continue to be my favorite brand of shoe. The first day I wore my Austins I had a coworker ask me where I got my shoes. He's the type of guy who you'd think pays no attention to other men's clothes (loves Rush Limbaugh, etc, etc.) I think he asked because they're perfect shoes for locksmiths. (Don't ask me to explain that comment, but it's true. They're perfect shoes for locksmiths.) A few days later I made a comment to another coworker, our receptionist/accountant, about having walked my "arse" off on that particular day. Showing no sympathy (she sits in air conditioning all day), she says, "So. You're wearing those comfortable shoes. You'll be fine." So another coworker noticed my Austins. And she was right, they are comfortable. There was no breaking in period. I started wearing them to work the day after I received them and I didn't have any negative issues with them at all. They stayed comfortable all day. Because my job can get dirty sometimes (a lot of hole sawing and key cutting) I've been using a shoe brush to clean them off after work. An easy clean, and they still look new. Except for some of the trim, most of the shoe is a type of suede, so I'd recommend keeping some suede cleaner on hand. I have something called Lincoln E-Z Cleaner, which I already had on hand. Haven't had to use it yet, but the time will come. So, yes, I highly recommend the Keen Austins. And I have no ties to Keen, Zappos, or anyone in the shoe business. I just like these shoes and want to share my experience. I will say that I emailed Keen about issues I read in a few comments regarding these shoes, namely the squeaking and the durability. They responded quickly and thoroughly. They are an environmentally conscious company and try to use materials and processes that are environmentally friendly. I really felt that their response was BS free, which is pretty good considering our world is about 95% BS. The guy who responded to my email said he happens to own 2 pair of Keen Austin, and because of the details he gave me, I believe he was telling me the truth. Just the fact that a human being actually responded to my questions promptly and thoroughly says a lot. There wasn't much he could say about the negative comments, though if the shoe is worn for, say, rock climbing, it might not hold up for as long as you'd like. I wouldn't recommend it for a jogging shoe either. But for a comfortable, casual, everyday shoe, the Austin Keens can't be beat. This is a purchase I'm very glad I made. And they're cool looking. Unique, but not freaky unique. Enough.

Brands I'd also recommend: Born, Timberland, Clark

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

July 15, 2015

Anonymous

from Memphis

My initial reaction is that I like the style. It is not your typical looking boring office shoe. It is spacious. In most shoes I wear a 9.5W or a 10. I still have plenty of room in a regular 9.5 to wear some thick socks if needed. After a couple days of wearing them to work they have been comfortable with no hotspots or blisters.

Brands I'd also recommend: Merrell

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size larger than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt wider than marked

 

Runs Narrow

Runs Wide

 

July 12, 2015

Less k

from mendocino

I am heartbroken. I have purchased Keens for years, and rave about them to anyone with wide front feet - they are the most comfortable shoes that I have ever owned, and so durable! I am 210 pounds and on my feet all day, and they stayed wearable for over a year! But now that all appears to have changed. The last two pairs that I have owned, an Austin and a Utility, both immediately began to separate between the uppers and the soles. My Austins only lasted five months! I am not sure why - perhaps cheap glue, less stitching, or maybe they thought less durable shoes would be good for their bottom line. I am going to give Keens a third try before casting around again for something that holds up better.

Overall Rated:1 stars!

Comfort Rated:1 stars!

Style Rated:1 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

July 2, 2015

Jon S

from Philadelphia

It's my pleasure to offer a review of the Austin shoe. Most comfortable shoe, ever. Big toe box for wiggle. Great support. I'm hoping for a sale and will buy more.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Moderate arch support

 

Poor Support

Great Support

 

June 20, 2015

Anonymous

 

I like the shoe for comfort. It feels very wide at the toe but overall it's a great shoe. I will buy more Keen in the future.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt wider than marked

 

Runs Narrow

Runs Wide

 

June 12, 2015

Jim B

from Near Denver

Went to my doc with foot pains. He told me it was my pointy toed shoes. "Get some clown shoes like mine." He told me they were Keens. Went home and ordered a pair of Austins. Two weeks later, I ordered the 2nd pair. Any questions about my liking them?

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

June 2, 2015

Anonymous

from Madison Heights, Mi

My husband & I have been in the Keen shoes family for about 5 years now. We have had different styles from sandals to his new Austin (Black). All were comfortable and fit well. But the road has turned from smooth to rough as his new Austin are turning his white socks black. Had it not been for this issue, he would rate them 5 stars across the board. I don't know what kind of dye was used in the tongue area, but it is some nasty stuff. Since we threw the box out and he wore them on the street, they cannot be returned. Be wary of black shoes.

Brands I'd also recommend: none

Overall Rated:2 stars!

Comfort Rated:2 stars!

Style Rated:2 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

May 30, 2015

Anonymous

from Bay Area, CA

A solidly made shoe. Roomy. I work at a standing desk in these shoes and they're comfortable for many hours of standing. I replaced the liners with SuperFeet and it only made a minor difference (the liners are better than I thought they were).

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt wider than marked

 

Runs Narrow

Runs Wide

 

May 15, 2015

Josh

 

NOT THE OLD AUSTINS This is an inferior quality shoe compared to the older ones. The width is MUCH narrower, the leather is not as good (mine warped over the toes within two months) and the seams are not as solid. I had two pairs of the former Austins. They lasted a long time (without requiring much care) were very comfortable for my wide feet, and they looked great. This new model is CHEAP. They don't last nearly as long and they look kind of crappy too. Head's up for those of you who were thinking you'd be getting the same shoe. Sad to say, Keen really cut some corners on this one.

Overall Rated:3 stars!

Comfort Rated:3 stars!

Style Rated:3 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

April 23, 2015

Sol

from Arlington, VA

I bought these shoes for working in a warehouse for 8-10 hr days. From what time I had with them the comfort was amazing. I had to return these shoes because the rubber around the toe and sides of both shoes started to come off with-in a week for working. Zappos customer service team was very helpful with the return process even though they were worn. This was my first pair of Keens. I'm disappointed in the fact the fell apart, but so happy with the comfort I exchanged them for a different style with stitching around the sole.

Overall Rated:2 stars!

Comfort Rated:2 stars!

Style Rated:2 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size larger than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

April 16, 2015

Anonymous

from United States

Husband loves these shoes! He has wide feet, and these are always his go to shoes. Great balance between casual and dressy.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

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