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Keen Austin Reviews

455 reviews
total

Overall Rating:

60%Rated 5 stars

12%Rated 4 stars

20%Rated 3 stars

4%Rated 2 stars

4%Rated 1 stars

Customer Fit Survey:

84% "Felt true to size"

83% "Felt true to width"

50% "Excellent arch support"

417 are "Favorable"

Most Helpful Favorable Review

Posted 4/26/12
Overall Rated:5 stars!
Comfort Rated:5 stars!
Style Rated:5 stars!

There is something wrong with me. I've never been into clothes or shoes. I usually bought my shoes at JL Coombs in Freeport from the discount rack. Blemished, seconds, whatever. Had a great pair of LL Bean shoes that I resoled and re-soled for a decade. Then my fiancee suggested I get a pair of these hideous looking "Keens". I bought the Austins, black, size 10.5 One year later: I own 5 pairs...I'm turning into the Imelda Marcos of Keens, and I'm a straight guy. I just ordered another pair of sandals, and when the soles started showing wear on my original Austins and they couldn't re-sole them, Keen said I could get another pair. I've never worn anything on my feet so comfortable. I wake up in the morning and I can't wait to put on a pair. How is that for an endorsement?

vs

38 are "Critical"

Most Helpful Critical Review

Posted 11/25/13
Overall Rated:1 stars!
Comfort Rated:1 stars!
Style Rated:4 stars!

I have owned 4 pairs of Keen Austins over the past 6-7 years. I walk about 3 miles per workday on concrete/pavement. I have also used them as my everyday/runaround shoes. My first 3 pairs of Austins were amazing: 1) Great arch support that lasted roughly 1.5 years each pair. 2) Wide toe box is perfect for my feet. 3) Sturdy construction for the type of abuse I dish out due to my gate. 4) Look and feel good for a long time. Unfortunately, my latest (4th) pair have fallen short on the overall quality I have come to expect from Keen. I have owned them for roughly 10 months and this is what I have experienced: 1) 5 months into usage they started to squeak. This is exceptionally annoying and distracting. I can live with squeak because I am a function guy ... but I don't like it. 2) The arch support has fallen dramatically in this pair. I feel as though my feet are being ripped apart. I still own pairs 2 and 3 for yard work and they are more comfortable than pair 4. 3) I have also noticed the stitching is giving way much quicker than the other pairs. I thought that maybe since I have owned 3 other pairs of the Austins that maybe it was a fluke. It isn't. I discovered my father-in-law has a pair of Austins and has experienced all 3 issues I am reporting. I suspect they have made changes to their manufacturing/quality control practices and the end result is a lower quality shoe. I am very disappointed. I also have a pair of Keen activity sandals that are roughly 6 years old. I have been a loyal Keen customer. With my latest experience, I was hesitant to give Keen my business again and moved to another manufacturer and have been very pleased with the decision. My father-in-law is looking to do the same. I have written them about my experience and have yet to hear back... I sincerely hope they look at what detrimental changes have been made with this product and correct them.

Additional 435 Austin Keen Reviews

1 2 3 4 5 ... 18

 

December 8, 2016

Review for Zappos Rewards Points
(What's this?)

Trevor

from Wisconsin

Comfortable shoe, ordered the Austin model expecting a brown shoe and received a charcoal gray shoe. Thought I was sent the incorrect model so I exchanged it for another Austin and got the same design. Charcoal gray with light gray border around the bottom, stylish green thread on sides and black sole. I ended up keeping because they were comfortable.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

 

December 7, 2016

Review for Zappos Rewards Points
(What's this?)

Tim H

from Portsmouth NH

I like the fit and I liked the fact they're waterproof. What I didn't like was they were two klunky -- really stiff and loud soles. Sounded like a platoon of soldiers marching by.

Overall Rated:3 stars!

Comfort Rated:3 stars!

Style Rated:3 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

December 3, 2016

Anonymous

 

I recently attempted to purchase this shoe in the gargoyle color and was disappointed that the actual shoe did not match the color identified in the picture in any way. I thought there was maybe a mistake and exchanged for a new pair but the same result. Zappos - please update the picture to more accurately reflect the shoe color please.

Overall Rated:3 stars!

Comfort Rated:3 stars!

Style Rated:3 stars!

 

Was this review helpful? Yes

 

November 28, 2016

DH

from Boston, MA

Like the style of the shoe, but found it less comfortable than expected. Stable base, but feel point of discomfort on top outside of forefoot at rest, not just when walking, which is more than what I would expect to need to "break-in" with wear. Have to return.

Overall Rated:3 stars!

Comfort Rated:3 stars!

Style Rated:3 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size larger than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

November 18, 2016

Review for Zappos Rewards Points
(What's this?)

Kevin C

from New York, NY

I am coming back a year after purchasing these shoes to review them because they are still in incredible shape. They are not only more durable than any pair of shoes I have ever owned, but they are also more comfortable. The style is a bit 'unique' - you won't win any fashion awards for wearing these around town. But you will be very comfortable.

Brands I'd also recommend: Clarks

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

 

October 30, 2016

Review for Zappos Rewards Points
(What's this?)

JG

from California

Very comfortable shoe. Nice wide toe box and quite durable.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

October 30, 2016

Review for Zappos Rewards Points
(What's this?)

Anonymous

 

After an injury, these are the only shoes my husband will wear.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

 

October 28, 2016

Review for Zappos Rewards Points
(What's this?)

Anonymous

 

Great shoes. I love Keens, I've bought this pair of shoes twice now. I like the darker color grey better.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

October 25, 2016

Review for Zappos Rewards Points
(What's this?)

Jim

from B'more, Maryland

I love Keens. LOVE them. They dramatically reduced my back pain, and eliminated my plantar fasciitis. These Austins, however? Let's just say that I'm not encouraged by the way things are going at Keen, and am worried I may have to find a new brand. Overall, they seem well built, but with less arch support than I am used to getting, and wider than other pairs of the exact same size. But, they are certainly comfortable. A keeper on the comfort/construction front. *Unfortunately* after just a few hours of being worn, my "Cascade Brown / Goat" pair look *terrible*. I'm guessing that was the effect the designers were going for -- "shabby chic" or "street worn" or something -- but they just look... old and abused. I wore them for about three hours and an hour or so of driving, and they look more worn out and abused than some Keens I have had for -years-. If that's what they're going for, fine... but warn us. It's definitely not something I expected, nor something I would have chosen, and, irritatingly, not something that is discovered until -well- past the point of being able to return them. Creases, faded off / rubbed thin areas of discoloration, etc. After just part of an afternoon, they look like I've been living in them for months! I guess I have a new pair of "wear while working around the house" shoes. Unfortunately, what I thought I bought was "wear with a nice pair of jeans or casual pants" shoes. Honestly not real happy here. Similar slips in quality / design changes on another pair of Keens I bought at the same time are making me wonder what the h*ll is going on at Keen HQ and whether critical staff members have changed. For the worse. After 15+ pairs of their shoes over the last few years, I may need to find another brand.

Overall Rated:2 stars!

Comfort Rated:2 stars!

Style Rated:2 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt wider than marked

 

Runs Narrow

Runs Wide

 

October 6, 2016

Review for Zappos Rewards Points
(What's this?)

Rocco

 

Keen has gone gradually and steadily downhill. I will not buy again. When Keen first came out they were great for someone who wants a box toe with plenty of toe room. The soles were great, good arch support. Have owned about 15 pairs. Last 5 years the materials have gradually gotten cheaper and cheaper, the soles have come apart from the shoe, and now, finally, this last pair, which i have returned, is super cheap materials, made in India, not even China, and is narrow in the toe and VERY comfortable. So long Keen. Now i have to go to the shoe store and find something that fits....

Overall Rated:1 stars!

Comfort Rated:1 stars!

Style Rated:1 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

October 3, 2016

Review for Zappos Rewards Points
(What's this?)

Alex

from WI

This is the 2nd pair of the Keen Austin model that I have purchased. I bought them again because the fist pair were durable and I liked the way they looked. Also, they were comfortable and offered decent support for walking on trails through the woods. However, the first pair felt more comfortable than this most recent pair. The arch supports feel weird on my feet...like there is support on the on wrong side of my foot. Specifically, it feels like there is more support on the outside of my arch instead of the inside, which is where I would expect it to be. I'm hoping that in time, I will get used to this. It just doesn't feel quite right at the moment. Overall, I still like the look and durability I get with these shoes.

Overall Rated:3 stars!

Comfort Rated:3 stars!

Style Rated:3 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size larger than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

September 20, 2016

Review for Zappos Rewards Points
(What's this?)

Ben

 

It makes you look like you have Flintstone feet, but mother of god they are the most comfortable things I've ever put on my feet.

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

August 9, 2016

Anonymous

 

great shoe, good support and quality

Brands I'd also recommend: Taos

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a full size larger than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

August 2, 2016

James H

from Traverse City, MI

These are great shoes. I have had many pairs. Zappos did an amazing job here. Had a problem with the first pair and the second pair was at my house the next day. I would recommend these to anyone for work or for pleasure.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

July 27, 2016

Steve S

from Genoa, Nevada

Comfortable walking/hiking shoes.

Brands I'd also recommend: Clarke, Merrill

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

July 2, 2016

Tom D

from North Carolina

I just bought my second pair of Keen Austin shoes. They are the most comfortable shoes I have ever worn.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

June 18, 2016

Michael T

from Seattle

This is my third pair of these shoes. I absolutely love them. Most comfortable shoes for folks with big toes.extra wide up front. You will not regret buying these shoes.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

May 22, 2016

Larry J

from Houston, TX

This is the second pair of Keen shoes that I purchased. I bought these because of the comfort of the first. I like the wide toe box, contoured arch support and snug fitting heel. My initial criticism is that the leather uppers retains more heat than the brown colored upper of the first pair.

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

May 13, 2016

Stanley R

from Phoenix

I bought my first pair of Keen shoes a few years ago at REI. They were wonderful from the start. As they wore out I worried about a replacement pair. Couldn't find these at REI so tried Zappos. Took a while to identify but did and immediately ordered. Next day delivery and I discovered the same great fit and wear as my first pair. Well done.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

May 7, 2016

John

from Denver, CO

Great shoes! Very comfortable, well made and sturdy. I had purchased the same pair a couple of years ago but wound up returning them because they squeaked terribly when I walked. These are much better, no squeaking and you can see the materials used to make these shoes is of high quality. I also had these same shoes in brown a few years ago and they really hold up and will last for years without showing a lot of wear.

Brands I'd also recommend: Merrill

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

May 1, 2016

Anonymous

from Northport, NY

This is my husband's second pair of Austins. He has the brown and wanted a black shoe equally as comfortable, so it was great to find they come in black. Comfortable right out of the box. He'll be wearing these daily on an upcoming trip to France and he expects them to be as excellent as his first pair. Durable, comfortable, easy on joints after long days of active travel. Perfect service from Zappo's. Every retailer should strive to achieve this level of service.

Brands I'd also recommend: Merrell

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

April 28, 2016

Dianne

 

Great shoes. Comfortable, great support. My 2nd pair of Keens. I love them!

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt a half size smaller than marked

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt narrower than marked

 

Runs Narrow

Runs Wide

 

April 28, 2016

Anonymous

 

I desperately wanted to like these shoes, even though in person they are uglier than they appear online. The sole support is amazing and feel like they'd be great for travel and uneven surfaces. However, I could never get the leather around the ankle to break in, and they wound up remaining quite uncomfortable. I've never had a shoe be too tight around the ankle, and so resistant to breaking in. I regret this purchase.

Overall Rated:3 stars!

Comfort Rated:3 stars!

Style Rated:3 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

 

April 22, 2016

Frank

from West Chester

If you have narrow feet, buy some thick sock with these Austins. The sole does wear out quicker than the leather upper. The laces were not meant for long term tuggin'. Could be me getting them tight with my narrow foot. Awesome shoe overall. Good looking enough for a casual office, but hearty enough for a long hike.

Overall Rated:4 stars!

Comfort Rated:4 stars!

Style Rated:4 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Moderate arch support

 

Poor Support

Great Support

Felt wider than marked

 

Runs Narrow

Runs Wide

 

April 22, 2016

Anonymous

from New Jersey

Both my son and my husband have these shoes and they love them. Keens are a staple for my husband.

Overall Rated:5 stars!

Comfort Rated:5 stars!

Style Rated:5 stars!

 

Was this review helpful? Yes

Fit Rating

Felt true to size

 

Runs Small

Runs Large

Excellent arch support

 

Poor Support

Great Support

Felt true to width

 

Runs Narrow

Runs Wide

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