Well, I'm about to receive my third black Platinum Keurig B70 coffee maker. The first one died 11 months after I purchased it. I tried everything to get it to work again, descale, the paper clip up the holes in the needle, cleaned everything I could and it would not work. So after calling Keurig and trouble shooting with their tech on the phone they agreed that it was defective and sent me my second machine. I had also purchased a Cuisinart k-cup coffee maker as a back up, that piece of junk lasted less than 2 weeks, so I returned it to the store I bought it at, no questions asked. My second black Platinum when it arrived I was elated, but sorry to say that despite the fact that with this second one I used bottled water and cleaned it often, today it stopped working and alas the same symptoms as my first Platinum, no noise that the pump was working despite every effort with the tech at Keurig. So now after talking to a customer service representative my third Platinum Keurig is on its way. Why can't this company design something that lasts more that a year. I was fortunate and persistent because my 2nd machine was just out of the one year warranty and they still honored it and are replacing it for free. I
guess it's because I purchase the k-cup boxes from their web site and as many of you know that is really where they make their money!
