Zappos was absolutely instrumental with finding the exact shoe in the exact size that I needed, a 10 1/2. I had visited a
Stuart Weitzman store who did not have my size and told me that there none were in stock in their warehouse. I was told that they were not shipping until the January time frame, after my daughter's
wedding. I immediately came
home and searched the internet and found the exact product, in my size, and available to ship the same business day. Received my shoes within 3 days (normal shipping rate), packaged tightly, and received in excellent condition. One negative is that they were slightly more than the store; however, the shipping was free! I now look to Zappos for all my online shopping needs and so do my children.