I was very satisfied with the ease of finding the shoe I needed, the ordering process and especially free shipping and free returns! I was a bridesmaid for a good friend of mine and couldn't find white satin kitten heels anywhere! We needed to find 5 pairs of shoes ranging from 5 to 11 wide! So when that was an impossible mission to conquer together we went our separate ways and ordered what we could find online. I ordered 3 pairs, the fiesta being my favorite, and returned the others weeks later with much ease! While dressing for the
wedding we discovered to our surprise that 3 of the 5 ladies including myself had the exact same shoe! How perfect! We loved them and they were very comfortable to wear the whole day without even being broken in...I don't wear heels like ever so this was wonderful! Thank you Zappos for making me look and feel wonderful being a part of my friends special day! You saved the day, and my feet!