This carry on was a disaster. It arrived the night before a trip. I packed the suitcase, and attempted to reset the lock. It did not reset, and once locked, I could not open it. I called the 800 number for
Tumi, and they were closed. Zappos tried hard to help me, but were unable to. There was no way to open it, and I had to have TSA open it at the airport. That was a huge hassle. When I reached
Tumi, they were not able to help me, and told me to return the case to them to have repaired. I returned it to Zappos, and ordered a Rimowa which is a far superior case. I will never buy
Tumi again.