I needed a new pair of short, lined, winter boots. After looking at several websites, in desperation I called Zappos and asked the woman who answered if she could help me locate exactly what I was looking for. She was extremely helpful and while on the internet, I was able to find the boot suggestions she made. The one I ordered came within a day and the boots are perfect! They fit, they are warm, and just what I had in mind. I regret I do not recall her name, but she was wonderful. Where I live we get up to 180" of snow during the winter. Thank you so much for the wonderful service and product selection.

As always, Zappos delivery was exceedingly prompt and in perfect condition. I love these new boots, and that says a lot from someone who has a narrow foot that is difficult to fit boots comfortably. I can't wait to actually put a foot into the snow with them!

I love these boots! I am very picky and have problem feet. These boots are wonderfully comfortable, roomy in the toes, warm, and have great traction. I just adore them and think they are very cute.

I was a little apprehensive to order footwear online. However, I must say that I was satisfied with the experience. My order came in a timely manner and I am very happy with my purchase.

Cute boots, but my heel slipped no matter what socks I put on. Very uncomfortable in the heel area which was very disappointing. Great service and super fast shipping! I'll return and try a different pair of shoes with the great free shipping in both directions.