Love
Eagle Creek luggage...bought 2 of these for a trip to Asia. This is the first and only time I have experienced damage to a piece.
Luggage was lost on the way back from Bangkok...when it finally arrived one piece was torn and another had items stolen from it but survived the trip. Thanks to the no matter what guarantee, I shall be able to send the damaged piece for repair. This was the first time these pieces had been subjected to a trip with the airlines, but it has stood up to some serious abuse on this trip. The only downside is that a Chinese (cheap/$40) case bought in a market in Vietnam, made it through the airline ordeal better than the
Eagle Creek pieces.