Amazing service from Zappos!
I needed a pair of brown shoes that were comfortable to wear all day at work but at least moderately attractive. I find these Morgan's adorable and quite comfortable. I love the squishy
insole. They do pinch a little across the top of my right foot, but hopefully they'll stretch with wear. The heel doesn't feel too high at all. I ordered the Walnut color, which is actually an odd color that doesn't look at all like the picture- instead of the brown I expected I received a tanish-olive color. So here's where Zappos amazing service comes in. I ordered the shoes on a Friday afternoon and received them the next Tuesday- I was expecting them to come in that Thursday or Friday. I was really surprised they arrived so soon. But the color was totally off- and Zappos sent the right item, but something was off with the manufacturer's end. I called Zappos, and was quickly connected to a sales rep who was very friendly. I decided to return the shoes and order another pair to see if the color would be better the second time around. The sales rep took care of it all in less than 10 minutes. Returning the shoes was a
breeze. And most amazingly, I got my second pair of shoes the very next day!! Zappos upgraded me to 2-day shipping on my second pair. I hadn't even returned the first pair yet! The color still wasn't quite right, but that had nothing to do with Zappos. I am completely, 110% satisfied and impressed with Zappos' customer service. Thanks and great job Zappos! You've gained another loyal customer.