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A Happy Zappos Customer Says:

"I'm sure you've heard this before, but I just have to say how pleased I am with this company and its customer service. Stellar performance, Zappos.com. I went all over the place looking for the perfect Puma and no one seemed to have what I was looking for or they didn't have it in my size. After seconds of searching the web I found Zappos, browsed through a huge selection of Pumas and ordered the size and color I wanted. You guys overnighted them to me for free; I tried them on in my own house and decided to keep them. Just for kicks, I searched the same shoe to see if anyone else could beat the price. I found them cheaper on another site and remembered reading about your price protection policy. So I thought I'd give it a try. I called your customer service and talked to a very friendly associate. I told him where I found them and in a minute he confirmed it and I ended up saving like 25 dollars on a single pair of shoes. Amazing service. After this first time buying shoes from Zappos, I know that I will continue to do business with you guys as long as Zappos.com is still there! Thank you. "

, Mar 26, 2007

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