"I really think I need to write a letter to whomever you suggest at Zappos first I bought a pair of shoes, wooden based and they broke. I told Zappos and immediately they said we will replace or credit you. Amazing! I seriously have never had such customer service. Then I can’t even discuss the fact that we returned something extremely expensive in a box to Zappos from a shoot, and they called to say they received something that didn't belong to them, and returned it. This was extremely expensive merchandise that some how was put in your box. I have never had such incredible customer service from any company and I shop online every where. I have been an editor for 15 years at major magazines and seriously I have never worked with such a professional outstanding group of people. You should be so proud of the company you work for. All the people seem amazing. I just thought I would let you know. I now feel guilty buying shoes elsewhere because you are so nice. I have told everyone about Zappos. "
Joni, Aug 21, 2006
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