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A Happy Zappos Customer Says:

"Sir or Madam, I would like to think, even nowadays in the business world of high and even higher demand, customer service is a continued learning process. I am writing you today to take the time to say that I feel you and your employees have mastered that feat. This is the third time that I have joyfully entered the Zappos domain and left, not only happy but proud that I have done business with you. Two times out of the three I have ordered my shipping was given priority delivery, and not to say that I was in dire situation to receive the shoes so quickly but it was the e-mail that you sent me shortly after I had placed my order that this was simply done because I was a Zappos customer that has ensured my, yet to come, long business history I will continue to do with you. I had called Saturday and spoke with a representative who answered my questions professionally with good humor and again was able to bring a smile to my face. She deserves a raise, for being such a sweetheart! You see, I'm from the good old days where business' still had value and integrity in how they approached the public and market. I too operate my own business and it's refreshing to see that there are still guys like you around. You made my day!!! I will refer you to everyone I know and put in good words to those who ask about zappos.com. Sincerely, Ike A"

Ike A, Aug 27, 2006

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