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A Happy Zappos Customer Says:

"To whom it may concern: I discovered Zappos.com last year and have been thoroughly impressed with all aspects of your business. The site is easy to use - lots of product to choose from and a very simple return process. The return policy of 365 days is great and will keep me coming back. Just this evening I called to exchange a pair of boots that I purchased back in April of this year. The customer service agent walked me through the process and took care of everything. It was a pleasure working with her - your company can be proud that you have someone like her working for you. This exchange saved me the $$$ I would have lost if I had purchased the boots anywhere else. The boots would have ended up in the closet, but instead I ordered two pairs of UGG boots that should be great for this winter. Thanks again for the time, attention to detail, and the money invested to make your business the best online store that I have ever come across or used. Sincerely - S L E"

SL E, Oct 19, 2007

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