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A Happy Zappos Customer Says:

"Yes, I have a concern. I lost countless hours yesterday while navigating your savvy site. There's just too much selection, too many high quality designs, and it's far too user friendly. Not only did I find the pair of shoes I wanted, but I found several other pairs which drew my interest and divided my time even further. I could have spent this time driving all over town, breathing in fresh exhaust, pounding my horn, turning my knuckles white, parking half a mile from the mall, and gritting my teeth while odd-bird salesmen chirp vacuous non-talk over the background nails across slate sound of babies wailing thereby forcing me to settle for a pair of shoes I didn't really want in the first place, but would rather take over suddenly being struck-down by an aneurism when considering the prospect of leaving and repeating the process again at a different mall. Across town. Over concrete. Under the relentless sun. I ordered them late yesterday afternoon. They've arrived just now as in the following afternoon. Exactly as displayed in mint condition. What's that about? And free shipping... both ways? You should be ashamed of yourselves. You've probably gone and added a year or two to my life. I guess I'm forced now to never shop for shoes anywhere else. Thanks a bundle Zappos, Will G."

Will G., Oct 19, 2007

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