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A Happy Zappos Customer Says:

"To Whom It May Concern: I read an article about your company in the March 2009 issue of Fast Company and want to compliment you on your commitment to customer service. I really believe in this concept. I'm a struggling actress who's changed careers from law to acting and now work in the customer service industry as a bartender. I truly believe that customer service can set you apart from your competition and generate repeat business. I think it's really clever that you offer a bonus to quit after employees have completed a four-week training program to try and determine which employees will really work well with your company vision. I also think it's wonderful that you are committed to treating your employees well because that, most likely, ensures they will treat you and the company well in return. Best wishes for continued success. "

Suzanne F., Aug 4, 2009

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