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 | Dear Zappos, I am a very happy customer. I wanted to write and tell you HOW MUCH. I have spent thousands of dollars on shoes from Zappos online in the past few years. I live near an outlet and have only been there once. I buy shoes for everyone; me, my husband, my grandkids. I have NEVER had a bad experience at Zappos, never been refused wonderful and courteous service. There is no one out there in the world that I know of who has the customer service you do. It is unparalleled and the reason people come back and back. Zappos is successful in every way because of the customer service. Shoes can be bought anywhere. Customer happiness cannot. I have several stores and online sites that I will never shop at again because of customer service. I only give a place of business, including restaurants, one time to mess up. There are too many places to go. Thank you and I will continue to pass your name on to everyone I know. |  | | ~ Anne J., 2009-11-09 | | | Hi Zappos, I am having printer problems and payday is not until Wednesday so I will try to send back my purchase next weekend. Meanwhile, I want to compliment your company and your telephone staff. Whenever I have called Zappos I do not feel zapped or trained at the end of the conversation as with some other companies. Your telephone specialists are very knowledgeable and equally courteous to me. I have been a National Sales Manager for a telemarketing firm so I really know firsthand the importance of a capable staff. You got it Zappos! Have a merry week. | | | ~ Jan B., 2009-11-09 | | | Thanks for such wonderful service. I only ordered one handbag from you, but it was the right price, it arrived in record time, and the entire experience was a pleasure. My friends and family have ordered from you, and I always recommend your site to others with confidence. You are definitely my “go-to” site for online shopping, the gold standard, as far as I am concerned! | | | ~ Marlene A., 2009-11-09 | | | Thank you for your excellent service. It is a JOY to shop with your group. | | | ~ Patsy B., 2009-11-09 | | | Hello: I want to compliment all Zappos employees on their great service. I ordered two pairs of shoes at 9am on a Saturday and they arrived at my home by Monday afternoon – in just 2 days over a Sunday! I never expected to get them so fast. Thanks so much. You are a model of customer service and efficiency! | | | ~ Greg S., 2009-11-09 | | | Dear Loyalty Department: Thank you very much for the "special priority processing" that you have extended to me on this shoe purchase and at no additional cost to me! I, too, made a conscientious loyalty-spirited decision with this shoe order. I intended to make this purchase through another website because I would have saved $4 on the purchase over your site and still had free shipping both ways. However, my experience with Zappos has been so positive, that I chose to pay the higher price and purchase these shoes from your company. I was banking on the lightening-speed processing and shipping that I have experienced with your company in the past and opted for the known rather than the unknown of ordering from another company. So, when you communicated your "special priority processing" on this order at no additional cost to me, I was moved to respond with a resounding THANK YOU!
| | | ~ Mary E., 2009-11-09 | | | I ordered my shoes after 6pm on Nov. 2, and when I drove in my driveway the next afternoon (4pm) they were waiting on the front step...WOW! Not even 24 hours had passed, incredible. Thanks so much for the upgrade in shipping. Everyone in the break room at work this morning heard about it and several ladies said “are they from Zappos?” You have a great reputation, congratulations! | | | ~ Mary M., 2009-11-09 | | | Thank you! I have a grandson whose birthday is November 11th and this will make him a very happy boy! Yes, he does wear size 7 in mens and is only 8 years old. I live in Texas, and with his order going to Michigan, he has to deal with much colder weather, he has a greater need for his comfort in their colder weather. I will be ordering from you for all his clothing needs, but have to confirm, I have a son-in-law who wears size 15 to 15 1/2. I will be shopping for him as well as my daughter who wears women's size 8. I would like to thank you, and all your staff for making my orders "special priority" and taking a simple opportunity to make an 8 year olds birthday a “Happy Birthday!” | | | ~ Nora C., 2009-11-09 | | | You guys are just so lovely and nice. Whenever I receive word from you it always makes me wish I could send an order to you right away. I can't right now, but I want you to know what a nice effect your messages have on people. Best wishes and kind regards. | | | ~ Lydia S., 2009-11-09 | | | Dear customer service guys: I wanted to say how awesome your staff is. I've dealt with several via phone doing some shoe shopping, and they're always, always, always cheerful and they personalize the conversation. Your staff seems to enjoy their work and makes shopping online/exchanging via phone a breeze. The VIP overnight shipping is great too, but I could do without that as long as your staff continued their positive, personal service to customers. Thanks so much to whoever trains your staff...you've obviously got great staff training programs and great managers/supervisors. Thanks again!!! | | | ~ Elizabeth H., 2009-11-08 | | | You need a portal just for testimonials! I am an enthusiastic fan of Zappos! I live overseas but I have a home in USA. I shop the latest styles and fashions on Zappos.com in Denmark, ship them to my USA address and pay with my Danish bank card...no hassle. Your “competition” will not allow me to do that and they place the burden of identity verification on me. When I try to place an order from Denmark to ship to my house in USA they cancel my order. When I call in to determine why they do not use a more sophisticated method of credit card verification like “Verify by Visa” they tell me they cannot reinstate the order. I spend about 3K per month in shoes alone and I am more than happy buying them all from Zappos now. I shop Zappos exclusively now for the great customer service, ease of use, selection and confidence in knowing that the purchases I make will be honored in a way that provides service to the customer. I started with buying shoes, I am now looking at all the other wonderful things Zappos offers as a result of the service and value provided through this company! I love Zappos! | | | ~ Johnna C., 2009-11-08 | | | Thanks for the free shipping upgrade, I was so pleasantly surprised. Plus my shoes fit perfect. From now on it's only Zappos, no more of the other shoe sites. Zappos has all the sizes and colors. Thanks so much again. I almost always purchase shoes online because my feet are size 11.5 - 12. Please feel free to pass my note along. Really GREAT customer service!!! | | | ~ Eugenia E., 2009-11-07 | | | I just wanted to take a minute and let you guys know what a top notch outfit you are. I purchased 5 pairs of shoes in the last few days from you and I couldn't be happier!!! The service, the quality and the shipping was excellent. I am not one for taking the time to send emails for things like this, but my experience with you guys from beginning to ending was nothing short of fabulous. You definitely have a customer for life and a great referral source. I wouldn't hesitate for a second to refer you to all my family, friends, and customers. Thanks again | | | ~ Patti W., 2009-11-07 | | | I just wanted to say THANK YOU to your amazing team of persons at Zappos. The ENTIRE shopping experience has been PERFECT. I purchased my 'dream come true' boots, & although you didn't have anything to do with 'making' them you had everything to do with me getting them finally. I have been looking for them since I saw them (or this design) in Spain 5 yrs ago. Locally I found them only in one place & they were sold out. Again sold out on the store web site, & nowhere else had anything like them. But at Zappos...BINGO! And, I received them in only TWO days. You are fantastic! Thanks! | | | ~ Tamara S., 2009-11-07 | | | You're pretty awesome. Let me count the ways: 1. You make it easy for me to find great shoes. That should be enough. BUT I SOLDIER ON. 2. Pretty darn good website. There are lil' bugs here and there (sometimes narrowing a search doesn't totally work, but for the most part it does), but comparing you folks to some other nightmarish sites I've used, especially with the sheer amount of product you have for me to see...well done. 3. Convenience. HOLY CONVENIENCE, BATMAN! Much like Ian McKaye of the band Fugazi, I am a patient boy, I'll wait, I'll wait, I'll wait, I'll wait. But when I order from you I don't have to. I've had shoes get to me so fast I actually thought there must have been a mistake because it got to me TOO quickly. Guys, that is some serious service. This is why I buy shoes exclusively from you. 4. Customer Service. I had a store credit recently, but like an idiot, I deleted the email with the credit code. I called up and talked to a totally friendly, funny, helpful guy. He said he'd take care of emailing me the code and all would be right with the world. OH NOES! The email, actually never showed up. So I called back and spoke with a totally friendly, funny, helpful girl (with a completely pretty voice, I'll be honest) and she got me a coupon code while I was on the phone (THAT'S good turnaround) and explained that there were the dreaded *technical difficulties* and the other dude didn't actually screw up. Guys, I've never talked to a company on the phone and ended with such a good feeling. I have friends that I don't enjoy talking to on the phone that much. Close friends. Is it ok if I just call to talk sometime? I'm kidding. Maybe. 5. You ALL seem to have a sense of humor. You guys are frakkin' funny! Your email, any of the “dig deeper” sort of stuff (blogs, joke of the day, etc.). That is beyond refreshing, thank you so much :) Honestly, as long as you guys are around, you got my bidness. Rock over London, rock on Chicago. | | | ~ Zachary S., 2009-11-07 | | | I don't normally use exclamation points in my correspondence, but Zappos.com has taken my breath away with your delivery service. And I don't normally use teen-age expressions, but all I can say is OMG!!!!!!!!!!!! You rock!!!!!!!!!! Last week, I ordered shoes, and received one pair the very next day. The other shoes came the day after that. Sadly, none of them fit, and I had to return them all. Yesterday, I notified you of the return, printed out my FREE return shipping labels, and ordered one style in a different size. Today, I returned the shoes at a UPS store, and by the time I had returned home, my new shoes were on my doorstep! How do you do it? Is it a unique connection in the time/space continuum between your warehouse and Texas? However you do it, I am so impressed, and will tell all my friends about your wonderful, amazing service. Thank you!!!!!!!!!!!!! | | | ~ Anne C., 2009-11-06 | | | Just wanted to say thanks to you all! As I drove into my garage last night I had a Zappos box on the ground and I noticed the wording on the side of the box “packed with happiness!” It made me smile! Just wanted to share this with you. Keep up the good work! | | | ~ Linda A., 2009-11-06 | | | Just in case you weren't feeling the love today, I wanted to let you know that my friends and I are crazy about Zappos. We shop, we order, we get as close to instant gratification as is humanly possible - getting boxes of shoes in the office is a nice break for all of us! Your customer service is amazing and I really appreciate it. I'm a loyal Zappos shopper, and it's a sure bet that won't be changing any time soon. Thanks! | | | ~ Barbara F., 2009-11-06 | | | You guys and gals at Zappos are CRAZY fast on shipping! I had to call my husband to make sure it was just last night I ordered my Asics shoes, as I found them in my garage when I got home from work today! What is up with that??? I'm wearing my new shoes now, and LOVE them. They are actually the second pair I purchased from you. I'm turning my previous ones into every day shoes, and saving the new pair for working out. I have never had such quick, responsive shipping (plus no fees) from ANY other company. Dang!!! | | | ~ Karla K., 2009-11-05 | | | Hi there, You guys and gals are amazing!!! I placed my order around 9pm CT last night, and this morning at 11, what do I see at my front door??? My order!!! I still can't believe it!!! Next time, you'll have to have a helicopter drop the package in my backyard (just kidding). Please forward this message to the teams involved, they're doing an amazing job. I love you Zappos! | | | ~ Catherine B., 2009-11-05 | | | Dear Customer Service, I would like to personally say Zappos is an amazing company that I will always order from. I am never disappointed with the service, merchandise, etc. I just ordered a pair of boots that I ordered the wrong size and received them yesterday and ordered the right pair last night and saw on my email that the new pair coming is arriving today which is incredibly fast service. There is no reason for me to order anywhere else for shoes. Zappos has the best selection of shoes that are gorgeous and also the customer service team is always incredible and extremely helpful. In fact, they are the nicest I have encountered. Thanks Zappos, you have a very loyal customer!!! Lara, NJ | | | ~ Lara, 2009-11-02 | | |
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