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 | Your service is so great I always tell all of my friends and family you guys are the best. Thank you so much for all the excellent service; I wouldn't dream of buying anything I can get from you anywhere else. I think I will Christmas shop with you this year to thank you. I love the service. Once again you amaze me. It’s so nice.
Kindest Regards,
Liz C. |  | | ~ Liz C., 2009-11-26 | | | Hi. I usually do not send out emails like feedback, but I just want to say thanks for a great sale from your business. I take a very large size (13 EEEE) and ordered a pair of Nike sneakers. I received my UPS delivery this afternoon and the sneakers fit perfectly! The price was right and it is good to see a business not gouging to sell items for customers like myself that are hard to fit. I will be back for more when the time and need comes. Also, thanks for having PayPal to purchase my sneakers.
Regards,
Gary W. | | | ~ Gary W., 2009-11-23 | | | Dear Zappos Team-
I ordered two pairs of shoes this morning (around 10am) and I receive an email that my order not only had been processed, but shipped and it is 2:40pm-on the SAME day. AND I was upgraded to priority status. I have to say WOW. This is the most impressive online service I have had from retail - ever. I bought my wedding shoes from you back in Feb, and I do recall how fabulous your customer service team was. I can't believe I have waited this long to purchase from Zappos again. You went above and beyond my expectations and I greatly appreciate that-esp. in these times. I order online a great deal because of my busy schedule and it is hard to go out and go shopping. This is the best treatment I have had by far- and I haven't received my shoes yet, but I know I'll get 'em much sooner than I thought. KEEP IT UP!!!
Thanks for your excellent service!
Katherine | | | ~ Katherine , 2009-11-22 | | | I have had the worst year of my life (hopefully, the future can't get worse) and you guys ALWAYS come through for me. I actually cried when your email said my order is coming SOONER. Zappos, it is the little things in life, such as customer service and being human that make you different - which is also why I always use you when I can. Thank you, thank you. And Happy Thanksgiving to a great staff that deserves it!
Lynn | | | ~ Lynn, 2009-11-21 | | | I just wanted to thank you for your wonderful service! I have ordered many times from your website and you always upgrade me to overnight shipping. Thank you, thank you! It is so fun to receive my shoes so fast. I love the brands you sell, the prices and your customer focus. I also love the "notify me" when a shoe I'm interested in is out of stock. I love Zappos!
Barbara M. | | | ~ Barbara M., 2009-11-21 | | | I just want to say that I love you guys! Your response time is incredible in every way. I have been ordering from you for many years and tell everyone I know to shop with you. I always get my shoes immediately upon ordering either the very next day or the day after that. Incredible!!! Returning items is easier than anywhere else. And when I screw up an order, you are right there immediately to help out. I'm a fan on Facebook and truly admire your company and even had my cat on your news feed sitting in HIS Zappos box. And I do mean HIS! Keep up the great work as you are an excellent company with excellent employees!
Joyce S. | | | ~ Joyce S., 2009-11-21 | | | I've ordered from your website a few times - you were recommended to me by my sister. I have to say you offer the MOST pleasant online shopping experience. I have had such a positive experience with your site, your products, your shipping time - just amazing. THANK YOU for providing such phenomenal customer service - it is such a nice change of pace from my typical online shopping experience!
Laura C. | | | ~ Laura C., 2009-11-20 | | | I have told EVERYONE about Zappos.com. I first heard about you from a co-worker who is a shoe freak - she loves your site. When I couldn't find the shoes my dad has worn for years anywhere in local retail shops - I visited your site and found the exact pair, size and FREE shipping. I was hooked. When my stepdaughter said she needed a dutch oven for X-Mas, I immediately logged on and found not one, but 2 styles at great prices - and FREE shipping - so I ordered BOTH of them - THEN today I get an e-mail saying you've upgraded my shipping so she'll get it in time to use for Thanksgiving cooking - HOW GREAT IS THAT? I love y'all -and will continue to sing your praises to any and everyone who bemoans on-line shopping - or hates to go to the mall. YOU ROCK!
Sherri R. | | | ~ Sherri R., 2009-11-20 | | | I would just like to say that even though I returned the product that I bought from your company. You all made the process so easy and quick that I have no problem shopping again with you. I just want to say THANK YOU, THANK YOU, THANK YOU VERY MUCH!
Joanie
| | | ~ Joanie , 2009-11-20 | | | Hello! I am emailing to let you know how very pleased I am with your customer service. I have ordered from you a few times, most recently ordered a pair of red Converse for my daughter for Christmas. I cannot begin to tell you how amazed I am that they got here so quickly. I just wanted to take a moment of your time to let you know that I appreciate your prompt service and great website.
Thank you!
Julie A. | | | ~ Julie A., 2009-11-20 | | | You guys are the best. Thanks for being flexible by sending out my new boots before receiving the ones that were a little too big. I got to wear them on my trip to Denver, and sure needed them! Happy holidays!
Margaret N. | | | ~ Margaret N., 2009-11-20 | | | Super! Thank you so much! The package arrived today and I am very pleased with my purchase. Will look forward to doing more business with you in the future. I really like the way that you conduct your company.
Best regards,
Cynthia B.
| | | ~ Cynthia B., 2009-11-19 | | | I love you guys so much. I can't spend enough money at Zappos. I wish I had more. You are the best.
Nancy G.
| | | ~ Nancy G., 2009-11-19 | | | Less than 24 hours after I placed the order I had the delivery at my desk. What a great online shopping experience.
Thank
you,
Amy C.H.
| | | ~ Amy C.H., 2009-11-19 | | | Zappos, you are amazing! Can you please explain to me how you can make shoes arrive on my doorstep 12 hours after I order them? I placed my order at 10 pm, and by 10 the next morning I got an email saying the box was on my porch. Even my daughter was impressed, because she knows that when you order things ‘on the computer’ they generally take ‘forever’ to get here. We are mystified but very grateful! Many thanks for the most incredible service out there!
Heather F. | | | ~ Heather F., 2009-11-19 | | | Zappos Team,
I have been ordering from Zappos.com for the past 5 years and with each and every order I place I am reminded of why I continue to utilize your services. It is my firm belief that Zappos has the best customer service of any company out there. I have never been disappointed with any order and am amazed at the speed I receive my orders and the individual care I receive. I want to thank you for again blowing my mind with my current order. I will continue to use your services as frequently as possible, and I will continue to advise everyone I know to do the same.
Thank you from a continually satisfied customer,
Sean D. | | | ~ Sean D., 2009-11-18 | | | Your customer service is so awesome you must get sick of receiving these types of emails, however I had to send a thank you. I only placed my order yesterday and yet today I get home from work and SURPRISE! My boots are here! Free shipping, fast shipping, giant selection...what else can a customer ask for? Customer service in general is lacking when dealing with other retailers but Zappos rules!
Tracy B. | | | ~ Tracy B., 2009-11-18 | | | I have been delighted with the efficient service with Zappos. Recently, I purchased a pair of Dingo boots. They arrived quickly and were so comfortable and good looking; I would give them a 5 star rating. Zappos continues to amaze me with their customer friendly service and extensive variety of footwear, etc.
Thank You,
Cynthia A. | | | ~ Cynthia A., 2009-11-18 | | | Well, you all have done it again...wowed us with your incredible service, that is. I ordered a bread board late Monday afternoon (after 5p.m.), and it was delivered to our doorstep early Tuesday evening...My husband just shook his head in amazement. The only thing I can liken this to is watching a finely choreographed magic act that leaves one asking, “How'd they do that?” Thanks for the speed of light service!
Regards,
Cynthia C. | | | ~ Cynthia C., 2009-11-18 | | | You guys are amazing!! My daughter and I always joke that you know what we want before we want it - that's why it gets here so quick! Keep up the fabulous service!!
Leigh M.
| | | ~ Leigh M., 2009-11-18 | | | Dear Zappos.com Staff,
I just wanted to send a quick thank you to all of you for being such a wonderful company. I have ordered from you several times in the past and have always enjoyed your wide selection, fast shipping, and easy return policy. However, while these are great attributes of a company, they don't usually inspire me to write feedback emails raving about the company. About a week ago, I wanted to order a pair of shoes I'd had my eye on for quite some time. I shopped around but, as usual, Zappos.com had the best price (and free shipping!). However, when I tried to order, neither you nor any other website I visited had the shoes in my size. I called your customer service number to find out if they had been discontinued. In my experience, these sort of help lines rarely produce any sort of useful information, so I don't usually expect a whole lot from them. I called at around 5:30am Eastern Time, and was thrilled someone actually answered the phone that early in the morning! That would have been enough to make me a happy customer, however in true Zappos.com form, my experience exceeded expectations. Not only was the representative friendly and helpful, he took time to check your inventory and find out if the shoes had been discontinued. Then, he checked out other websites to find out if they had the shoes in my size! After several minutes of searching, he was able to find one website with one remaining pair in my size. However, at that point I was so impressed with Zappos.com that there was no chance of me ordering those shoes from any other website! So thank you to Zappos.com and that customer service representative, whoever he is, for such stellar customer service! Keep up the great work!
Sincerely,
Amanda L. | | | ~ Amanda L., 2009-11-17 | | |
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