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 | I am shocked at how fast you shipped me my order. I went with the free UPS option. My order (of two pair of shoes) was here the next day. Never have I had such great service. Thank You! Pamela |  | | ~ Anonymous, 2009-06-20 | | | Dear Zappos Team, I just wanted to say thanks for the amazing job you do. I have been a costumer for a number of years now and I am so pleased to see that the quality of your service continues to get better and better. Thanks for the amazing job you do keeping us happy! Tanya | | | ~ Tanya, 2009-06-20 | | | Wow... thank you. I am very pleased to do business with a company that goes the extra mile and that truly understands the meaning of customer service. Keep up the good work! I'll be back! Best regards, Denise H. | | | ~ Denise H., 2009-06-20 | | | I swear, I wish ANY other companies worked and operated the way you do. There is NOTHING out there like your company. Everything about it is perfect. Awesome! Brian
| | | ~ Brian, 2009-06-19 | | | Thank you so very much for notifying me that you have received my return package! This notification makes me feel much better knowing that you have received my shoes. You are the first company who has taken the time to let me know this information. You are to be commended on this extra step in the return process! I greatly appreciate this extra effort! Kathy B. | | | ~ Kathy B., 2009-06-19 | | | If my day wasn't going well, it is now! I just received my VIP welcome email, AWESOME! I can't believe I'm getting that kind of treatment as a "nobody" from such a huge company! Feels good, like a celebrity or something. I gotta get going now, paparazzi is chasing me down... LOL! Thanks again, Matt W. | | | ~ Matt W., 2009-06-19 | | | Your service is beyond exceptional. As a classic shoe addict, I confirm that your selection is great and fun to look at online. It's uplifting to know that there's a successful, smart company during these times. Susan G. | | | ~ Susan G., 2009-06-19 | | | My order arrived today. How it is possible for you to have gotten it to me when I ordered it only last night is totally beyond me. You did this to be extra nice to me, and I shall never forget this! Both pieces are purrrfect, and I'll write a review. You are the BEST... and I love so much to be your customer! | | | ~ Anonymous, 2009-06-19 | | | I ordered my shoes yesterday - Thursday - at 6pm CST, added the express shipping, and to my surprise, they arrived the next morning! I was hoping to have them for a trip this weekend, but after reading your shipping policy (which I should have done before ordering), I did not expect to get them until Monday. Thanks for exceeding my expectations; I hope to enjoy my Oboz Sawtooth light hikers!
Keep it up! Best regards, Brian K. | | | ~ Brian K., 2009-06-19 | | | I just wanted to say THANK YOU for always being such a wonderful online seller! I ordered two pairs of shoes from you and was amazed, impressed, and flabbergasted at the speed in which I received my order. WOW is not even a good enough words to express my surprise!!! The shoes are a slice of heaven for my feet and I wanted to send you a positive shout out. I always recommended my friends and family to check out Zappos first when they order things. You ROCK! Susanne P. | | | ~ Susanne P., 2009-06-19 | | | I ordered sandals last night (Thursday) about 8pm and it is 12:08 pm (Friday) and the UPS guy just brought them to my door. Great service!!! And they are wonderful. Thanks. Patsy | | | ~ Patsy, 2009-06-19 | | | Thank You for the good news!!! I placed my order about 3 pm Thursday and received my shoes about 11 am Friday. Amazing!!! On Thursday afternoon I noticed that the soles of my 10-year old Clarks sandals had split across the ball of the shoe. I frantically researched the internet and was able to order from Zappos, expecting to have to wait a week without sandals. WOW! What a surprise when UPS came to my door the next day. I will definitely tell all of my friends about this experience. Thanks again! Mimi B. | | | ~ Mimi B., 2009-06-19 | | | To all at Zappos, If someone I know starts talking about shoes, I tell them to shop at Zappos. I have had many orders and am indeed a loyal customer. Thank you for all your help. In this day and age, we need more companies who are sincerely concerned with customer satisfaction. I had had many positive experiences with your company. Thank you, Laurie S.
| | | ~ Laurie S., 2009-06-19 | | | I was so busy I didn't even get a chance to check my email - imagine my delight today when I got home and found my Zappos order. How cool! I was certain there was a mistake, I knew I had just ordered the shoes yesterday - and they were here today! It would've taken me longer to drive all over the city and look for shoes and buy them. Thanks for this perk. I will definitely be telling more people about you (have already mentioned you three times today!). I have always been happy with your service, but this was such a fun surprise. Thank you! Alicia | | | ~ Alicia, 2009-06-19 | | | I just want to let everyone know at zappos.com, keep up the great work. I just love zappos. Your site is so easy and is so fun to shop. Your customer service is outstanding. It amazes me I can place an order one day and the next day it is sitting on my porch. I don't even go to the mall and put up with the hassle looking for shoes. I will continue to be a loyal customer of zappos.com. Great Job Everyone! Elaine | | | ~ Elaine, 2009-06-18 | | | Thank you so much, I love shopping with you and will continue to do so. Your service is outstanding. Thanks. Margaret | | | ~ Margaret, 2009-06-18 | | | I'm just writing to tell you how fantastic your customer service is! I am really impressed with the speed and accuracy of incoming orders as well as returns. It's so nice to do business with a company you can rely on if the item does not fit. Shoes can be a tough thing to order... never knowing how they'll fit, but if they don't, Zappos is fantastic about returns! We will continue to use Zappos in the future! Thanks - Amy | | | ~ Amy, 2009-06-18 | | | Dear Team, Please don't improve your service because it's already too tempting.
With designers like the ones you work with, the folks who come up with all that great footwear, I'll be in the poor house if the product and the service gets any better. And I'm living on two small pensions, trying not to max out all my plastic. Written only partly with tongue-in-cheek, Dennis G. Loyal Customer | | | ~ Dennis G., 2009-06-18 | | | You guys are the bomb! I must admit, I purposely waited on returning the items to test the "365" day return policy (and for other reasons). Silly me, I should have known that your customer service cannot be beat! You have just cinched the deal for the most loyal of customers. Carry on, B W | | | ~ B W, 2009-06-18 | | | This is absolutely the best customer service I've ever received! Zappos is awesome and I will continue to shop with you and recommend you to all my friends and family. Pearl | | | ~ Pearl, 2009-06-18 | | | Dear Customer Service, I'm not sure why Zappos chose to ship my package as "Priority" (instead of "Standard"), but I'd like to extend a sincere "Thank You!"
I looked for the item being shipped (an unusual X-Wide size) approximately six weeks ago, wanting it for my Dad for Father's Day. It was out of stock at that time, so I left my email address & a request to be notified when it was in stock again. When I received notice on June 17th that the shoes were in stock, I ordered them immediately. I decided to have them shipped directly to my Dad's address which, with standard shipping, would have arrived on Monday or Tuesday - after our "Father's Day" Get-Together/Celebration on June 21st. I even included a gift "note" with a little joke about the package's late arrival (could this be what prompted Zappos to speed up the delivery process?). Whatever the reason, the "special treatment" from Zappos regarding this particular order (shipping) is especially appreciated by this customer. Most likely, my Dad will receive his special-order shoes (very difficult to find, by the way) BEFORE Father's Day. Even if he doesn't, the attention to my order by your company confirms why I go to Zappos every time I have a "shoe" need (I am a returning customer)! Kudos to Zappos and ALL OF THEIR STAFF for continued outstanding performance... Sincerely, Valari R. | | | ~ Valari R., 2009-06-18 | | |
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