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| - Fit Survey:
- 68% of Fit Survey Respondents said this shoe
"Felt a half size larger than marked". - 72% of Fit Survey Respondents said this shoe
"Felt true to width". - 74% of Fit Survey Respondents said this shoe had
"Excellent arch support".
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| | Do you own this product? ( Timberland Charles Street Waterproof Lace/Zip )
Write an online review and share your thoughts with other Zappos.com customers!
| 68% of Fit Survey respondents said this shoe "Felt a half size larger than marked"
72% of Fit Survey respondents said this shoe "Felt true to width"
74% of Fit Survey respondents said this shoe had "Excellent arch support"
Customer Rating/Review
Timberland Charles Street Waterproof Lace/Zip
Number of reviews: 33
Average customer ratings:
Overall:
 Comfort:  Look:
2010-01-11 15:18:32 Timberland Charles Street Waterproof Lace/Zip
Reviewer:
Cheryl c
from wv
Overall:
Comfort:
Look:
Shoe Size: Felt a half size smaller than marked
Shoe Width: Felt narrower than marked
Shoe Arch: Excellent arch support
Bought my first pair of these sharp boots in a 7 based on the reviews. My size is generally a 7 1/2, but I read all the reviews and took their advice. I will say that my poor feet have sore spots from walking on carpet to break them in, but once I had them on, I am determined not to let them go, especially when they aren't in my size in the color, brown. Persistence pays off and I checked back in tonight and found the black pair in my usual size. Eureka! I ordered them as fast as my fingers could type the information, lest someone else get them before me. I can picture them looking great with black tights and have seen this style in several magazines and they look awesome. They are streamlined, waterproof and dressy and casual at the same time. Love 'em! Bottom line: I needed my usual size and will wear a little heavier trouser sock with them, if it's needed, though I think it will be a perfect fit this time without breaking them in. Love Zappos!
Other brands recommended by reviewer: Naots, Born, Frye
2010-01-08 12:05:44 Timberland Charles Street Waterproof Lace/Zip
Reviewer:
Anonymous
from Phila, PA
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt narrower than marked
Shoe Arch: Moderate arch support
What a great pair of boots! Although if you have wide feet, do not bother. I have very narrow feet and high arches and I had a hard time getting my foot in the boot. However, they do stretch as you wear them. The quality of the boot is nice and they are comfortable. I have had so many compliments!
2010-01-08 07:51:39 Timberland Charles Street Waterproof Lace/Zip
Reviewer:
Cheryl C
from Bridgeport WV
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt narrower than marked
Shoe Arch: Excellent arch support
Just received these boots and they were only available in a med width. The length is perfect, but a little snug in the width. I am walking on carpet in hopes they will stretch just a tiny bit. I have to agree with the other reviewers. These boots are so cute and jazzy. I want to keep these so bad, totally love them! My foot isn't narrow, but I have a high instep and love the way these boots hug the foot. They are just too cute to give up. I ordered 4 pairs of different styles, but these are calling my name. I noticed that if I read all the reviews and go with the majority, they are usually spot on. I live in a small town and the shoe stores are sorely lacking. Discovered Zappos and I won't buy shoes anywhere else. They have the best staff, the best shoe selection and when you order your shoes, they are delivered within 24 to 48 hours which still amazes me. If there is a problem, the Zappos rep cheerfully helps you. 5 stars always!
Other brands recommended by reviewer: Naot,Keens,Patagonia and Born
2010-01-02 05:45:27 Timberland Charles Street Waterproof Lace/Zip
Reviewer:
FrenchGirlinSeattle
from Seattle, WA
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt narrower than marked
Shoe Arch: Excellent arch support
I love these boots! As several reviewers commented, they are on the narrow side, so be warned. This being said, they are truly comfortable, waterproof, and stylish. I wore them on our annual trip to Paris over the holidays and walked miles in them. They performed beautifully. Have I mentioned that they look stylish, too? My sister in law (who lives in Paris, France), had to go out and look for them as soon as she tried them on! A good product by Timberland.
2009-12-24 21:58:00 Timberland Charles Street Waterproof Lace/Zip
Reviewer:
Anonymous
from Chicago, IL
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Moderate arch support
The boots were okay. I\'m usually between a 7-7.5, and the 7 fit fine for width. The toe box is a little long, which makes me look like I have huge feet. If it weren\'t for that, I\'d probably keep them. They\'re relatively comfortable and a good height.
Other brands recommended by reviewer: Dr. Martens
2009-12-23 17:46:50 Timberland Charles Street Waterproof Lace/Zip
Reviewer:
Anonymous
from Portland, OR
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Excellent arch support
This is a dreamy boot. It is super comfy right out of the box. It is cute with a nice tread. I'm not gonna be able to get away with it for office casual, however. It seems absolutely true to size, and possibly a tiny big. It was exactly what I needed.
2009-12-19 07:36:02 Timberland Charles Street Waterproof Lace/Zip
Reviewer:
Rosemary
from Boston, MA
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt narrower than marked
Shoe Arch: Excellent arch support
These boots are fantastic. I have narrow feet, and they fit perfectly. They are a little stiff, but I know they will break in wonderfully after walking a little. They are just the right balance of badass and feminine.
2009-12-08 10:54:49 Timberland Charles Street Waterproof Lace/Zip
Reviewer:
Nicolew
from Northern VA
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt narrower than marked
Shoe Arch: Moderate arch support
These boots are very attractive (even more so than they look in the pictures), comfortable, and keep my feet warm and dry. I love a cold weather boot that's both fashionable and practical, and I think these boots fit the bill. However, if you have a wide foot and there isn't a wide width available in your size, don't buy these. I saw the previous reviews about this issue and bought a pair in the D size, and they still feel rather snug on my feet.
2009-12-05 05:50:14 Timberland Charles Street Waterproof Lace/Zip
Reviewer:
Paige S
from Seattle
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Moderate arch support
These are the best boots. You can tell from the picture that they look cool, but they are also so comfortable. I can wear them all day and no sore feet. And they are actually waterproof. They look excellent outside skinny jeans and just peeking out from the old boot cuts. Nice. Get 'em.
Other brands recommended by reviewer: Frye
2009-11-26 20:43:30 Timberland Charles Street Waterproof Lace/Zip
Reviewer:
Anonymous
from San Francisco, CA
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Excellent arch support
Love these boots! I walked all over icy cobbled streets in these boots and felt stable and comfortable. They have great arch support and are wide in the toe, but are stylish. Love them.
2009-11-24 20:59:21 Timberland Charles Street Waterproof Lace/Zip
Reviewer:
Anonymous
from Pacific Northwest
Overall:
Comfort:
Look:
Shoe Size: Felt a half size smaller than marked
Shoe Width: Felt narrower than marked
Shoe Arch: No arch support
Zappos has done it again with their lightning fast shipping and amazing selection! I can certainly understand other reviewers saying that the medium width of these boots is way too narrow, but that\'s exactly what I love about them. My feet are super narrow and I almost always have to wear two pairs of socks, but not with these boots. I\'ve been wearing them the past two hours and they fit me like a glove. I also took a gamble and ordered the 7.5 size even though I usually take an 8. I wouldn\'t say there\'s any arch support, but I think they\'re still quite comfortable, and hope that I still feel that way as I continue to break them in. So far, my only complaint is that they put in the zippers on the sides since they\'re totally unnecessary, what with the laces and all. Still, a great brand, a very stylish boot, and so long as they fit me, well worth the cost.
Other brands recommended by reviewer: Mephisto, New Balance
2009-11-04 14:31:52 Timberland Charles Street Waterproof Lace/Zip
Reviewer:
Anonymous
from Washington, DC Metro Area
Overall:
Comfort:
Look:
I received order arrived quicker than expected. I immediately tried them on, and the boots fit perfectly, better than expected. I have large calves and I have a hard time fitting boots, but these fit exactly mid-calf. They are true to size. I normally wear a size 9 1/2, but I got a size 10 because I want to be able to wear heavy socks. But no matter the type of socks, they fit fine. I would recommend these to anyone who is interested in a stylish weather boot.
2009-10-29 06:25:42 Timberland Charles Street Waterproof Lace/Zip
Reviewer:
Patrice B
from St. Louis, MO
Overall:
Comfort:
Look:
Got these boots very quickly--they upgraded my shipping to next day for free--and they are really cute. Solid construction, stout toe box, great arch support. HOWEVER, I have a fairly narrow foot and they were too narrow for me. The length was true-to-size (I wear an 8 and these were spot-on) but they are just way too tight in the width. I think the wide width would be a perfect fit, but I found some Frye boots I\'ve always wanted and am returning these for those. All in all, a great boot for a great price--JUST GET THE WIDE, even if you feel you have average to narrow width.
2009-10-26 10:07:53 Timberland Charles Street Waterproof Lace/Zip
Reviewer:
Sandy
from Vermont
Overall:
Comfort:
Look:
These boots are well made, comfortable, and good looking - suitable for dressy use as well as for hiking. The zipper opening is handy because you can get them on and off without undoing the laces. They seem to run narrow, which is good for me because I normally wear a 10 N and the 10 M fit me perfectly.
2009-10-19 18:31:12 Timberland Charles Street Waterproof Lace/Zip
Reviewer:
Anonymous
from Cleveland, Ohio
Overall:
Comfort:
Look:
Unlike some of the other reviewers, I do not find this boot too narrow. I did loosen the laces all the way down before I put it on to make sure I had enough room, but I wore the boot with thick socks and it fit my average width foot well. It is not loose, however, so if your feet run even slightly wide naturally, this may not be the boot for you. Toe box is also a little long, but it gives the boot a great look, and adds to the comfort. I can\'t wait for the snow to test the waterproof claim!
2009-10-08 00:22:51 Timberland Charles Street Waterproof Lace/Zip
Reviewer:
Anonymous
from Minneapolis, MN
Overall:
Comfort:
Look:
Absolutely love these boots! I'm a waitress so I'm running for nearly 8 hours a day. I prefer the sturdiness of boots to sneakers and have gone through so many pairs of boots, either from wear, or being unable to take the break in time. These were amazingly comfortable the first day I wore them. The leather and soles are nice and soft so they move with your foot, rather than your foot fighting against the leather. And my feet didn't hurt by the end of my shift! That alone is worth the money. I would recommend these to anyone. Love them!
2009-10-05 20:03:24 Timberland Charles Street Waterproof Lace/Zip
Reviewer:
Anonymous
from Seattle, WA
Overall:
Comfort:
Look:
I really like these shoes. I purchased a pair last year; guess they were the non-waterproof version. Anyway, I wear them so often I was worried they would get too worn out and then I would be without, so went on Zappos and found this version. I really like the color; it is not a dark brown but not super light either. Just a good neutral color. The original pair I purchased last year was like a light taupe, very nice color. I have seen this style of boot from Timberland in black, but the style of the boot did not go in that color, in my opinion. The boots are reasonably comfortable; definitely have a break in period. Good tread on bottom. I have a tendency to slip so this is critical for me.
2009-10-04 20:39:16 Timberland Charles Street Waterproof Lace/Zip
Reviewer:
Anonymous
from Washington
Overall:
Comfort:
Look:
Bought these boots for my wife. She needed a capable pair of urban stompers that still looked good, and these fit the bill. They come in wide, which is a plus. She says that they are very comfortable, have great arch support, and have molded to her feet very well. The only gripe is the colors - neither the dark brown nor the tan is an appealing color that will match well with accessories.
2009-09-12 16:36:14 Timberland Charles Street Waterproof Lace/Zip
Reviewer:
Mickeymammoth
from Boulder, CO
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt narrower than marked
Shoe Arch: Moderate arch support
Really like them so far. I know from years past that Timberland runs very narrow, so I got the wide footbed. The wide is still somewhat more narrow than I'd like, but I'm keeping them. The arch support is quite good, and they're a generally comfortable shoe (I'm very picky). The leather (black) is very nice looking and solid feeling. I love the rocker styling with laces, zip, and buckle (the buckle is non-functional though). I agree with an earlier reviewer that the quick lacing makes no sense because they come undone between wearings, so the zipper convenience is lessened somewhat. Still, the zipper makes it much easier to put on than if it were not there, so relacing a couple of the top loops isn't that big of a deal. The laces make this boot fit really well vs. zip-only boots. I don't have any heel slippage. I was able to loosen the laces to tuck jeans in, and also wear them with a skirt with laces tighter.
Other brands recommended by reviewer: Dansko, MBT
2009-09-11 10:50:37 Timberland Charles Street Waterproof Lace/Zip
Reviewer:
Dawn L
Overall:
Comfort:
Look:
These boots are by far the most comfortable, stylish and durable boots I've ever bought. I was lucky enough to find my first pair on clearance in my hometown and fell in love with them after being trapped in a downpour with 6 inch mud puddles. They cleaned up beautifully and they're waterproof! I searched out my 2nd pair on Zappos and was willing to pay twice what I'd spent on my 1st pair because they are worth it. Zappos delivered the best customer service ever as well. The first pair I ordered had a crack in the leather on the toe when I received them. Before I even had a chance to return the damaged ones, they had already sent me another pair. Excellent service, thank you!
2009-08-12 11:54:38 Timberland Charles Street Waterproof Lace/Zip
Reviewer:
Anonymous
from Carlisle, PA
Overall:
Comfort:
Look:
These are wonderfully comfortable boots, good arch support, the uppers hold up well and they\'re excellent in the snow, yet still pretty spiffy looking. I\'ve had these in the snow and slush and rain without once getting a wet foot, and they polish up beautifully when I\'ve scuffed them. The lace-up/zip-up combination is not as efficient as I thought it would be. Every time I take the boots off with the side zip, the laces come undone, so in the morning I have to re-lace and re-zip. It\'s not the end of the world, but I was a bit disappointed that it did not work the way I thought it would. I think it would\'ve worked out better had they not chosen to use a speed-lacing system. The laces just fall out of the sides when your leg is not in there holding things taut.\r\nMy biggest complaint with these boots is that the tread does not last long. I have owned these boots for about 10 months and the tread at the ball of the foot is flat. I can get 2 years of wear out of most boots as I do not wear them every day. It\'s especially disappointing to have the tread wear out so quickly since the uppers still look new.
2009-04-11 06:53:18 Timberland Charles Street Waterproof Lace/Zip
Reviewer:
Susan S
from New York
Overall:
Comfort:
Look:
Great boot, especially for wider calf sizes b/c it zips as well as laces up. You can lace up the boot a little more loosely and get additional room around the calf. I normally wear a size 10M in shoes and boots and found the 9.5W size in this boot to be a perfect fit (the boot is narrow, but the toe box is longer). Based on the fact that the W size fit me like a normal M width would in my other shoes/boots, I would assume that the regular width size would be great for VERY narrow feet. This is a great boot overall (appearance, versatility, etc...) and I bought it in the black and brown colors! Would HIGHLY recommend!!!
2009-03-03 12:19:12 Timberland Charles Street Waterproof Lace/Zip
Reviewer:
Anonymous
from Mid-America
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt narrower than marked
Shoe Arch: Moderate arch support
I needed boots for hiking purposes but I also wanted something to wear around town and not look backwoods and out of place. I bought these based on the good reviews and the Timberland name/quality. Plus, the easy on and off access of the side zipper, while still supplying a custom fit through laces, was a huge bonus. Where my husband and I hike there are A LOT of ticks and the more areas tightly covered the better. As soon as they arrived I tried them on. Or, I tried to try them on. The area surrounding the arch was too small to slip my foot into without completely loosening the laces. Then, tied back up, my foot felt constantly strangled. I ordered a wide, since these were said to run narrow, and I'm so glad I did. The toe box in the wide fits like a normal boot width. I can't imagine the medium width. However, there is no wide-arch fit so if you have very fleshy feet, these may not work for you. As I wore the boot, the arch did loosen up a bit. I hope with extended wear, they'll conform to my feet a little more. The look is a little shinier around the toes than I expected but the leather wears nicely. All considered, they're good boots. A little pricey and a little snug but they're sure to last you for years and they look good with a large range of outfits.
2009-02-13 09:18:59 Timberland Charles Street Waterproof Lace/Zip
Reviewer:
Anonymous
from Seattle
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Excellent arch support
There’s something about this boot -
This boot is well-made, solid but not clunky. It is definitely made for narrow feet, especially in the heel and ankle, but the toe box is more than adequate in size. The comfort is very good; excellent arch support. I wear it with jeans and with skirts and dresses. It has a slightly biker-esque, slightly nostalgic look, and is fun to wear.
2009-01-13 12:00:06 Timberland Charles Street Waterproof Lace/Zip
Reviewer:
Anonymous
from North Carolina
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt narrower than marked
These Boots Run Narrow -
I liked the look of these boots online and bought the wide width. I can usually get into a normal width, just not comfortably, but these were so narrow I couldn't get my foot into them.
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 |  | Dear Zappos.com Staff,
I just wanted to send a quick thank you to all of you for being such a wonderful company. I have ordered from you several times in the past and have always enjoyed your wide selection, fast shipping, and easy return policy. However, while these are great attributes of a company, they don't usually inspire me to write feedback emails raving about the company. About a week ago, I wanted to order a pair of shoes I'd had my eye on for quite some time. I shopped around but, as usual, Zappos.com had the best price (and free shipping!). However, when I tried to order, neither you nor any other website I visited had the shoes in my size. I called your customer service number to find out if they had been discontinued. In my experience, these sort of help lines rarely produce any sort of useful information, so I don't usually expect a whole lot from them. I called at around 5:30am Eastern Time, and was thrilled someone actually answered the phone that early in the morning! That would have been enough to make me a happy customer, however in true Zappos.com form, my experience exceeded expectations. Not only was the representative friendly and helpful, he took time to check your inventory and find out if the shoes had been discontinued. Then, he checked out other websites to find out if they had the shoes in my size! After several minutes of searching, he was able to find one website with one remaining pair in my size. However, at that point I was so impressed with Zappos.com that there was no chance of me ordering those shoes from any other website! So thank you to Zappos.com and that customer service representative, whoever he is, for such stellar customer service! Keep up the great work!
Sincerely,
Amanda L. |  | ~ Amanda L., November 17 2009
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