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| - Fit Survey:
- 72% of Fit Survey Respondents said this shoe
"Felt true to size". - 79% of Fit Survey Respondents said this shoe
"Felt narrower than marked". - 86% of Fit Survey Respondents said this shoe had
"Moderate arch support".
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| | Do you own this product? ( New Balance SM920 )
Write an online review and share your thoughts with other Zappos.com customers!
| 72% of Fit Survey respondents said this shoe "Felt true to size"
79% of Fit Survey respondents said this shoe "Felt narrower than marked"
86% of Fit Survey respondents said this shoe had "Moderate arch support"
Customer Rating/Review
New Balance SM920
Number of reviews: 20
Average customer ratings:
Overall:
 Comfort: Look:
2009-08-04 06:51:00 New Balance SM920
Reviewer:
Anonymous
from Portsmouth, OH
Overall:
Comfort:
Look:
I work on swimming pools for a living, so my feet are always exposed to wet conditions. For this purpose, these shoes are great. They are lightweight, comfortable, stylish, and dry quickly when I get them wet. \r\nI didn\'t really like the "quick lace" feature on this shoe at first, but I got used to it pretty quickly because it works well.\r\nI would recommend this shoe.
2009-07-23 16:22:34 New Balance SM920
Reviewer:
Jeff Writer
from Southern California
Overall:
Comfort:
Look:
So, I went to REI and was after some water shoes that I could wear while scrambling wet rocks along the beach south of Corona Del Mar. I usually just wear a pair of Nike running shoes and they work great, but thought water shoes would be a better idea (mold/mildew prevention, water drainage, etc.). Guy at REI said "You have to try these shoes, they get great reviews." Well, they didn't have my size so I ordered from Zappos. Wore them the next weekend out on the rocks. Absolutely horrible from a surface stickage standpoint. These shoes have barely any lug material on the bottom and are horrible for wet rock scrambling. They would be perfect if you were on the deck of a boat. The rubber compound just doesn't work well on rocks. These were actually unsafe on wet rocks. Called Zappos afterwards and they were awesome. Said other customers have complained about this too (where are those reviews?). Zappos took them back even after being worn and refunded my money. Run away from these shoes, but stick with Zappos!
Other brands recommended by reviewer: Salomon
2009-06-16 09:25:47 New Balance SM920
Reviewer:
Anonymous
from New York, New York
Overall:
Comfort:
Look:
I wanted a shoe that would hold up in wet conditions and this is it. Ran in the pouring rain and through standing water and the shoes drained quickly. Although the speed lacing system took some getting used to, it does work and provides a comfortable fit. Also, very cool looking...
2009-06-10 17:03:47 New Balance SM920
Reviewer:
Anonymous
from New Jersey
Overall:
Comfort:
Look:
As a life-long New Balance wearer I was dismayed to find how cheap and plastic-like these shoes feel. They also were a bit smaller than previous 11.5 2E's that I have owned. I wouldn't recommend.
2009-05-31 04:36:38 New Balance SM920
Reviewer:
Anonymous
from Long Island, NY
Overall:
Comfort:
Look:
Great sneaker, comfortable and very light. I like the easy lace system but the only down fall for me was the tread. The tread is to slick, I use them for biking, and I was expecting more tread. Still, a quality product from NB. Good luck!
Other brands recommended by reviewer: Asics
2009-05-13 07:44:00 New Balance SM920
Reviewer:
Anonymous
from Tennessee
Overall:
Comfort:
Look:
Love these shoes! Very comfortable from the get go, no blisters, and even comfortable without socks. Wore them out in a rainstorm, and sure enough, they drained right out. Highly recommend these shoes!
2009-03-15 12:06:35 New Balance SM920
Reviewer:
Beth
from PA
Overall:
Comfort:
Look:
Shoe Size: Felt a full size smaller than marked
Shoe Width: Felt true to width
Shoe Arch: Excellent arch support
Comfy but small -
I bought these sneakers for my son, but they were too small. He unfortunately wears a 15D normally and these don't go up to 16. We have to return them and find something else from New Balance. Normally New Balance runs true to size.
2009-03-14 23:16:19 New Balance SM920
Reviewer:
Anonymous
from Kaplan, LA
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Moderate arch support
Little larger looking than expected -
Good overall shoe that feels different than other shoes, in that, the soles are easily removable and feel like wearing a sandal. Nice air flow vents which keep the material very breathable and dry. The shoe is a little fatter than expected and the laces are a pinch and pull device which is different than conventional laces, but somewhat cooler and faster/easier. I am satisfied with this shoe and would recommend this NB to all. Have gotten a lot of compliments on shoe, which is only a few wks old.
2008-09-23 05:22:27 New Balance SM920
Reviewer:
Vt
from Chicago
Overall:
Comfort:
Look:
Shoe Size: Felt a half size smaller than marked
Shoe Width: Felt true to width
Shoe Arch: Moderate arch support
New Balance Water Shoe -
Softer mesh inner lining than the Merrell or Salomon water shoes. Has a low-med arch support.
2008-08-06 08:50:38 New Balance SM920
Reviewer:
Jpk
from Los Angeles, California
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: No arch support
Perfect fit!
From the moment I slipped them on, they felt as comfortable as any shoe I've ever worn. Service...Outstanding. Zappos is the only place I buy my Sneakers and Runners.
2008-08-02 08:54:37 New Balance SM920
Reviewer:
Junebug
from Hampton, VA
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Excellent arch support
Ready to get my feet wet -
I wear a size 8d in all of my previous pairs of New Balance shoes and these NB 920's fit perfectly in length and width as always. I have normal arches and these shoes have great arch support as well. I plan on doing a lot of hiking, boating and any other activity that will get my feet wet and I'm so glad that new balance finally made a shoe to accommodate my needs. I only wished they had more colors to offer. I bought the black/ orange ones and the picture(s) described on this site are accurate. I love the lacing system too. If you don't care for it, you can cut them off and put your own on, that's up to you.
Other brands recommended by reviewer: buy new balance 920's
2008-07-16 08:43:53 New Balance SM920
Reviewer:
Anonymous
from Harker Heights, TX
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Moderate arch support
Very comfortable shoe. Not the best looking shoe and would prefer regular laces to the speed lace system but am quite pleased overall. Love the low profile heel and sole. More stable on uneven terrain. Superb service by Zappos. Received the next day.
Other brands recommended by reviewer: Merrell Intercept
2008-06-26 15:09:59 New Balance SM920
Reviewer:
Anonymous
from Oklahoma
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Moderate arch support
Another great shoe by New Balance - I'm a counselor at a lakeside camp and needed shoes that could be used for all kinds of outdoor activities AND wouldn't get ruined in the lake. These were the perfect solution. They are incredibly comfortable, great looking (I got the black w/gold trim), and will undoubtedly last a long time. Also, I'd just like to say that I ordered these shoes after work on a Wednesday night and had them on my front door the very next day. Unbelievable Zappos, you guys are amazing!
Other brands recommended by reviewer: Keen Venice
2008-06-24 04:31:03 New Balance SM920
Reviewer:
Anonymous
from Florida
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Moderate arch support
So far pretty awesome - I really enjoy the shoes. I have been wearing them a couple days a week for three weeks now. They fit right out of the box. The look of the shoes is nice and consistent with what you see on the web site – my pair is mainly black with orange trim. The shoes arrived in two days at no additional cost to me, which was a bonus. I plan to wear these shoes wade fishing on the coast but right now they are way too nice for those chores.
2008-06-12 20:05:56 New Balance SM920
Reviewer:
John
from Bay Area, California
Overall:
Comfort:
Look:
Shoe Size: Felt a half size smaller than marked
Shoe Width: Felt true to width
Shoe Arch: No arch support
Great -
The shoes are perfect for what I purchased them for - getting wet and not wanting a sandal.
Other brands recommended by reviewer: None comparable due to the width ability
2008-05-12 07:13:11 New Balance SM920
Reviewer:
Adam N
from New York
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Moderate arch support
Nice Shoes -
These shoes are true to size and are quite comfortable for walking and biking. They seem to be built well. I am happy with them.
Other brands recommended by reviewer: Mizuno, Keen
2008-04-27 05:14:18 New Balance SM920
Reviewer:
Duck F
Overall:
Comfort:
Look:
Shoe Size: Felt a half size smaller than marked
Shoe Width: Felt narrower than marked
Shoe Arch: No arch support
Looks good, not for hardcore workouts though...
The shoe looks great online but the actual product is mediocre at best. I purchased a double wide (EE) size but was thoroughly disappointed that the shoe was not true to size. I purchased the shoes three weeks ago and I still have them in my shoe widening device. I thought I wouldn't have a problem ordering online since I've worn New Balance EE for many years but I was wrong. Perhaps the problem is due to the speed lace (versus flat lace) since it doesn't allow the lace towards the front of the shoe to be looser than the area closer to the ankle.
2008-03-04 05:18:22 New Balance SM920
Reviewer:
Anonymous
from Long Island, New York
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Moderate arch support
Great Shoe For Outdoor Experimentation!
I bought these for my husband for our honeymoon to Costa Rica these shoes really took the cake. The sole is awesome- there was virtually no slipping on our outdoor hikes and when they got wet they dried faster than anything...seriously a fantastic shoe… oh and Zappos...nothing beats you guys!
Other brands recommended by reviewer: Anything Merrelll or North Face or with a vibram sole
2008-02-26 21:02:35 New Balance SM920
Reviewer:
Templar
from Bay Area California
Overall:
Comfort:
Look:
Shoe Size: Felt a half size smaller than marked
Shoe Width: Felt narrower than marked
Shoe Arch: Excellent arch support
Awesome outdoor rain shoe -
Awesome outdoor rain shoe. Excellent for wet weather trail marching and paths through small streams. If you need be in the good this is the shoe for you.
Other brands recommended by reviewer: Goretex models
2008-02-25 01:36:28 New Balance SM920
Reviewer:
Bw
from San Francisco, CA
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt narrower than marked
Shoe Arch: Moderate arch support
Just a great shoe -
This is a shoe for you to go in and out from water.
Other brands recommended by reviewer: All NB Shoes
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 |  | Dear Zappos team:
I wanted to express my appreciation for good service which is so hard to find nowadays. It's always refreshing when a business goes out of their way to please a customer. After all, where would you be without us? Thanks again.
Sincerely,
V. P.
|  | ~ V. P., August 12 2009
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