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| - Fit Survey:
- 89% of Fit Survey Respondents said this shoe
"Felt true to size". - 85% of Fit Survey Respondents said this shoe
"Felt true to width". - 80% of Fit Survey Respondents said this shoe had
"Excellent arch support".
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| | Do you own this product? ( Sofft Napoli )
Write an online review and share your thoughts with other Zappos.com customers!
| 89% of Fit Survey respondents said this shoe "Felt true to size"
85% of Fit Survey respondents said this shoe "Felt true to width"
80% of Fit Survey respondents said this shoe had "Excellent arch support"
Customer Rating/Review
Sofft Napoli
Number of reviews: 45
Average customer ratings:
Overall:
 Comfort:  Look:
2008-05-21 14:40:24 Sofft Napoli
Reviewer:
Kristi I
from Oklahoma City
Overall:
Comfort:
Look:
Shoe Size: Felt a half size larger than marked
Shoe Width: Felt true to width
Shoe Arch: Excellent arch support
The sole of this shoe is so spongy and soft. Unfortunately, the metal ring holding the straps digs into the top of my foot. It's a cute shoe, but I have to return it.
2008-02-05 12:36:47 Sofft Napoli
Reviewer:
Anonymous
from Orlando, FL
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Moderate arch support
Uncomfortable Ring -
These are cute but the bit around the ring in the front dug into my foot after just a few minutes walking about my house. Which is a shame, the leather straps are soft, I don't think they'd blister and the heel is a nice height. They have a nice look to them as well, with the multi color straps. But I could tell the ring would be annoying, so I am sending them back.
2007-06-10 12:54:45 Sofft Napoli
Reviewer:
Anonymous
from Costa Mesa, CA
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Excellent arch support
Sold on Sofft forever - esp. after rock concert -
I've had these for about two months but don't get to wear them too often since I work in public accounting and we traditionally wear closed toe shoes. However, I went to a Morrissey concert the other night where we had to walk all over to get to our seats. After the concert, the lines for the shuttle were so long, we ended up walking more than a mile back to our parking lot. I told my boyfriend, "Aren't you surprised I have no complaints about walking"? I have these super high and sexy heels I bought from the mall but within 30 mins I complain about how much they hurt. There’s no way possible I would have lasted at the concert had I worn those shoes.
Other brands recommended by reviewer: sofft only!
2007-05-29 18:49:16 Sofft Napoli
Reviewer:
Cat
from Newport News, VA
Overall:
Comfort:
Look:
Shoe Size: Felt a half size smaller than marked
Shoe Width: Felt narrower than marked
I bought these to replace the Cornith's I bought. It's almost the same shoe but a little bit classier and a smaller ring in the middle of the foot. The Cornith's ring was bothering my high instep and so I thought the smaller ring wouldn't hurt. Well these shoes are MUCH more narrow than the Cornith. I couldn't even stand to have these on for a minute to try to see if I could break them in. I'm going to try a wider style in the Cornith - as the shoe is just too cute - and extremely comfortable except for the big ring. So the Napoli wasn't a substitute for the Cornith. But a beautiful shoe - and if you don't have a wide foot or high instep -I highly recommend them. I'm marveling at how comfortable Sofft shoes are and YET they are very stylish. An uncommon combination!
Other brands recommended by reviewer: Dansko
2007-05-24 12:26:10 Sofft Napoli
Reviewer:
Linn
from Ohio
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Moderate arch support
Soffts Napoli -
Great fit and love the colors! This is my first pair of Soffts shoes, definitely will not be my last. Comfortable and easy to wear, I love the suede sole.
2007-04-17 21:48:20 Sofft Napoli
Reviewer:
Anonymous
from Tucson, AZ
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Excellent arch support
A very cute, sexy and comfortable shoe! I've gotten a few compliments on the bronze color. Nice arch support and very comfortable to walk in, and it has good padding.
2006-09-19 21:54:16 Sofft Napoli
Reviewer:
Anonymous
from Cleveland, Ohio
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Excellent arch support
Absolutely Excellent -
Very very comfortable shoe! Looks awesome on my feet, I get a lot of compliments. A little expensive but is well worth the price. Very well made. Fast shipping by Zappos. I wear between 6.5 and 7 and ordered these in 6.5 and they fit perfectly.
2006-08-22 20:24:40 Sofft Napoli
Reviewer:
Michele I
from Lexington, Kentucky
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Moderate arch support
Comfort and Class!
Just received these shoes on an emergency basis. Zappos was kind enough to expedite shipping at no extra charge. Why the emergency? I just had four toenails removed yet must attend an important writers' conference in a couple of days. I knew I'd need shoes that would accommodate my bandaged toes and swollen feet. Sure enough, thanks to the customer reviews I was able to get shoes that were wide enough for my tender tootsies. (I'll wear coffee-colored hosiery to disguise my bandages a bit.) And, finally, when checking for comfort on shoes with a platform sole, I subject them to the flex test. The sole IS flexible, meaning my feet won't be overworked with every step and fatigued by the end of the day.
By the way, the buttery soft straps are positioned perfectly. My little toe does not hang out between the lower straps and the uppermost straps accommodate my very high instep. Those straps are two shades of bronze--very subtle and only slightly metallic. The platform and heel are a dark chocolate brown with a wood grain finish. Nothing flashy about these shoes. Just a classic, classy, strappy platform slide.
And comfortable? Unbelievable! I am not aware of any pressure points, even at the center of the vamp where all the straps are gathered together by a dull bronze ring. Plenty of cushioning at the ball of the foot means these are all-day shoes--important for me when I'm schmoozing with agents, editors and authors.
The heel height makes my legs look great and the shoe is just chunky enough to make my ankles appear more slender than they really are.
Considering purchasing this style in the other color--black with pewter. Hope they have my size.
One criticism, however. I wish the entire inner sole were a dark brown or bronze rather than tan. But that's easily taken care of with spray paint.
Thank you, Zappos! And kudos to the designers at Sofft!
Other brands recommended by reviewer: Chinese Laundry, Kenneth Cole, Irregular Choice
2006-07-24 06:09:22 Sofft Napoli
Reviewer:
Dwyer
from Louisiana
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Excellent arch support
Nice Shoe -
The shoe is very comfortable. Just a little uncomfortable where the straps meet in the middle.
Nice look and comfortable overall.
2006-07-08 20:41:58 Sofft Napoli
Reviewer:
Sonja
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Excellent arch support
Very sexy fun shoe!
I was totally pleased when I opened the box to these shoes. I wear a solid size 13 and always wanted a stylish shoe just like those made for persons who wear size 8's and with this shoes I feel I have truly got it!!!
Sliding my foot into the shoe is a delight. I love the suede sole. I love the comfortable gel feeling under the heel. And when I stand in them they elongate my leg in such a way that it makes my calves feel sexy.
Extremely enjoyable to walk in. And I have received compliments on their style.
I purchased the bronze/gold color and plan to wear them quite often this summer.
Great shoe from Sofft Napoli! And again, thank you so very much for styling for women who wear large sizes. Especially size 13's!
2006-07-05 07:49:28 Sofft Napoli
Reviewer:
Stacey
from Olney, MD
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Excellent arch support
Gorgeous -
These shoes are very comfortable. I got compliments the minute I took them out of the box.
2006-06-27 14:50:17 Sofft Napoli
Reviewer:
Anonymous
from Southlake, TX
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Moderate arch support
Wow Wow Wow -
All I can say is Wow. These are extremely cute shoes and OMG comfortable. Who’d a thought? I swear they feel like slippers. I don't notice the ring in the middle at all. Sturdy. Again... wow, who knew? PS. Zappos rocks... my shoes arrived so fast!
Other brands recommended by reviewer: Easy Spirit, Born
2006-06-26 11:22:31 Sofft Napoli
Reviewer:
Anonymous
from Rockville, MD
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Excellent arch support
Great Shoes -
Love everything about them.
2006-06-26 10:47:20 Sofft Napoli
Reviewer:
Anonymous
from Fairfax, VA
Overall:
Comfort:
Look:
Shoe Size: Felt a half size smaller than marked
Shoe Width: Felt true to width
Shoe Arch: Moderate arch support
Cute...but comfy?
I purchased these and a pair of the Sofft Frances. These are slightly more cute and dressy - higher heel, metallic detail. However, while the Frances can go day and night non-stop, these are not quite so friendly. I am hoping that with a few wears they will get better.
Other brands recommended by reviewer: Sofft Frances
2006-06-25 13:38:03 Sofft Napoli
Reviewer:
Anonymous
from Chicago, IL
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Moderate arch support
This is a very, very comfortable shoe! The only thing that is not clearly apparent from the image online is that the colors are metallic.
2006-06-22 09:39:45 Sofft Napoli
Reviewer:
Anonymous
from Columbia, MD
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Excellent arch support
Pretty, comfortable and sexy too!
I love this shoe! It's so hard to find a pretty, comfortable and sexy sandal in brown for bigger, wider feet. This is it! I love the leather foot bed, too. It was comfortable from the moment I first put it on and I wore it all day with no problems at all. Worth every penny.
2006-06-21 08:13:23 Sofft Napoli
Reviewer:
Bobbie
from Seattle
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Excellent arch support
Very nice -
With all my Zappos shoes this one is right on. The width and size are just right and this has always been hard for me to find.
2006-06-19 19:51:37 Sofft Napoli
Reviewer:
Anonymous
from LaCrosse WI
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Moderate arch support
Soft and comfy -
A very good looking shoe that has arch support and comfort. I liked them so much I ordered them for my daughter in a different color.
2006-06-18 08:43:20 Sofft Napoli
Reviewer:
Anonymous
from Thousand Oaks, CA
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: No arch support
Stylish shoes!
It took a little while to get used to the feeling of the ring and the straps, but now I'm thrilled with these shoes and wear them often. I'm not really used to wearing heels this high, but these shoes are even more comfortable than some of my other shoes with shorter heels.
2006-06-16 09:54:44 Sofft Napoli
Reviewer:
Anonymous
from New York City
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Moderate arch support
Bee's Napoli -
This shoe is nice looking and fit well but the little ring in the middle made them uncomfortable after awhile. The leather stitching in that area is rough and scrapes the top of the foot where it lays. Maybe it needs to be broken in but I've been able to wear them for a few hours at work until I can't tolerate them anymore.
2006-06-11 09:29:01 Sofft Napoli
Reviewer:
Anonymous
from Colorado
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Moderate arch support
Sofft Napoli -
This is a great casual fashion shoe for people with narrow feet - it was still a bit wide for my 3A width, but I think it is a very true 2A or narrow.
Other brands recommended by reviewer: Trotters
2006-06-11 00:11:08 Sofft Napoli
Reviewer:
Michelle
from Brooklyn, NY
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt narrower than marked
Shoe Arch: Moderate arch support
These are beautiful, but I've had problems with the ring on the center of the shoe. By the end of the evening it traumatizes the top of my foot. I still wear them, but for short times.
2006-06-07 08:52:39 Sofft Napoli
Reviewer:
Gwen M
from Lexington, Kenutcky
Overall:
Comfort:
Look:
Shoe Size: Felt a half size smaller than marked
Shoe Width: Felt narrower than marked
Shoe Arch: Excellent arch support
So Pretty!
I love this shoe for dressing up and have gotten lots of compliments on the green and blue color combo that seems to go with almost all my summer clothes. The shoe feels a little smaller than I expected but is still very comfortable and a keeper. The sole on this shoe is just like its name: Soft! Feels really good and the heel height looks great but very easy to wear for long stretches.
Also I couldn't believe how fast Zappos got them to me! This was my first Zappos order and it reminded me of when the Coyote used to order Acme products to get the Roadrunner and the item arrives about 10 seconds later. Incredible service!
Other brands recommended by reviewer: Dansko
2006-06-01 05:45:42 Sofft Napoli
Reviewer:
Rebecca
from New York
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Excellent arch support
Dressy comfort!
This shoe exceeded all expectations! The padding was wonderful; the strap detail didn't cut anywhere, the strap connection left no tell-tale imprints/blisters. My heels have never felt so good in a dress shoe. One warning - I didn't expect the entire shoe to be shimmery (only the lighter straps), but it is. It actually coordinated even better with the dress than I had planned, but a bit too dressy for the brown linens I had intended to also wear with the shoes.
Other brands recommended by reviewer: Born, Aerosoles, Clarks
2006-05-31 10:11:18 Sofft Napoli
Reviewer:
Jamie
from NY
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Moderate arch support
Sofft Napoli -
I love this shoe. I bought it in the lime green and turquoise. I am a slightly older woman and am also a little heavy. I have a wide foot so most high heels are uncomfortable. If anyone has the same issues as I do, will find this shoe a shoe of comfort and joy! The padding is soft and thick and non-skid bottoms. It is great. I am going to buy them in the black.
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 |  | Dear Zappos, Okay, help me understand something. I place an on-line order last evening at about 8:00. I screw up how to use my store credit and can’t figure out how to fix it. I resort to calling your toll free number to fix my stupid mistake and expect to be on hold for at least 20 minutes. Wow is all I can say! A real live person answers the phone in two rings after I debated with myself whether or not to press the option for joke of the day. He corrects my problem and even makes the decision to not charge my credit card for the less than $2 difference between my store credit and the amount due for the running shoes I ordered. On top of this, the shoes were sitting on my doorstep tonight after I came home from work. I even wore them for my evening workout. How dare you do this in less than 20 hours after my mistake! You just set the customer service pole vault bar at 37 feet in my book! Terrific, terrific service. Thank you very much! I now consider myself a customer for life. You all will have to work very hard to make me buy a pair of shoes from another company. I’m new to Zappos and you can bet I will be looking to Zappos for other purchases! Many thanks... my next order will be tomorrow evening so I can surprise my wife with a new pair of Berks she wants, but actually needs... it isn’t always good to want things! Off to more exploring and shopping on your site... Christmas is coming you know! |  | ~ , September 27 2009
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