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- Fit Survey:
- 79% of Fit Survey Respondents said this shoe
"Felt true to size". - 83% of Fit Survey Respondents said this shoe
"Felt true to width". - 86% of Fit Survey Respondents said this shoe had
"Moderate arch support".
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| | Do you own this product? ( Rebels Serpent )
Write an online review and share your thoughts with other Zappos.com customers!
| 79% of Fit Survey respondents said this shoe "Felt true to size"
83% of Fit Survey respondents said this shoe "Felt true to width"
86% of Fit Survey respondents said this shoe had "Moderate arch support"
Customer Rating/Review
Rebels Serpent
Number of reviews: 2
Average customer ratings:
Overall:
 Comfort:  Look: 
2008-06-07 08:45:33 Rebels Serpent
Reviewer:
Laurel
from Philadelphia, PA
Overall:
Comfort:
Look:
Shoe Size: Felt a half size larger than marked
Shoe Width: Felt wider than marked
Shoe Arch: No arch support
I’ve had these shoes for a little over a year. They are comfortable and super cute. I've done a lot of city walking in them. The only negative thing I can say about them is they have stretched out quite a bit. I would get a half size smaller than usual.
2006-08-02 10:32:27 Rebels Serpent
Reviewer:
Anonymous
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Moderate arch support
Rebels Serpent -
Very comfortable shoe. BUT...It looks more silver on than gold in person...plus I was concerned that the lizard pattern on the leather would flake off once the shoes were worn. For a shoe you wouldn't wear to death these would be a good purchase!
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 |  | Hello, I wanted to tell you the story of my experience with your company. In May, I placed an order for a couple of items. Immediately upon purchase, I changed my mind about one of the items. I called customer service and they were able to remove the item from my order. Sure enough, when my merchandise arrived, just the item I wanted was included. The problem, however, was I had been charged for both of my original items. I placed a call to customer service and they immediately fixed the issue. A few moments later, an email arrived containing a $20 credit for future orders on your site. The customer service rep did not mention the credit when I called, so I was surprised and delighted by the gesture. A couple of months later, I decided to place another order and cash in my coupon. However, the checkout process was confusing and the order was placed before I could figure where to apply the coupon. Once again, I called customer service. Once again, they immediately fixed the problem and issued the credit to my checking account. Once again, I was pleased. A few moments later, I got another surprise email. Apparently, the shipping on my order had been upgraded to standard overnight. Once again, I was surprised and delighted. True to the promise, my order arrived the next day. My shopping experience with Zappos.com could have been a true nightmare, instead I've been converted to a customer for life. Kudos to your customer service team for their excellent responses and proactive measures to ensure I knew I was a valued customer. I wish other companies would follow your fine example. Sincerely, Robin P. |  | ~ Robin P., July 24 2008
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