I just wanted to express my thanks for the outstanding customer service I received from zappos.com each and every time I've contacted you. The patience and helpfulness of your service team is the best I've experienced anywhere. My feet are hard to fit and it's hard to find shoes that are comfortable. I have recommended Zappos to friends and will continue to do so. Your wide selection and free shipping both ways were what sold me. I will definitely order again. Sincerely, Vicki W.