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| - Fit Survey:
- 100% of Fit Survey Respondents said this shoe
"Felt a full size smaller than marked". - 100% of Fit Survey Respondents said this shoe
"Felt true to width". - 50% of Fit Survey Respondents said this shoe had
"Moderate arch support".
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| | Do you own this product? ( Khombu Upland )
Write an online review and share your thoughts with other Zappos.com customers!
| 100% of Fit Survey respondents said this shoe "Felt a full size smaller than marked"
100% of Fit Survey respondents said this shoe "Felt true to width"
50% of Fit Survey respondents said this shoe had "Moderate arch support"
Customer Rating/Review
Khombu Upland
Number of reviews: 1
Average customer ratings:
Overall:
 Comfort: Look: 
2009-11-18 17:43:22 Khombu Upland
Reviewer:
Anonymous
from Kansas
Overall:
Comfort:
Look:
Shoe Size: Felt a full size smaller than marked
Shoe Arch: Moderate arch support
Great boots. Really warm and cozy, but they do run small. Order a size up. If the shaft of the boot is too tight you can leave them unzipped because of the sewn in flap behind the zipper. Good feature!
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 |  | Dear Zappos.com Staff,
I just wanted to send a quick thank you to all of you for being such a wonderful company. I have ordered from you several times in the past and have always enjoyed your wide selection, fast shipping, and easy return policy. However, while these are great attributes of a company, they don't usually inspire me to write feedback emails raving about the company. About a week ago, I wanted to order a pair of shoes I'd had my eye on for quite some time. I shopped around but, as usual, Zappos.com had the best price (and free shipping!). However, when I tried to order, neither you nor any other website I visited had the shoes in my size. I called your customer service number to find out if they had been discontinued. In my experience, these sort of help lines rarely produce any sort of useful information, so I don't usually expect a whole lot from them. I called at around 5:30am Eastern Time, and was thrilled someone actually answered the phone that early in the morning! That would have been enough to make me a happy customer, however in true Zappos.com form, my experience exceeded expectations. Not only was the representative friendly and helpful, he took time to check your inventory and find out if the shoes had been discontinued. Then, he checked out other websites to find out if they had the shoes in my size! After several minutes of searching, he was able to find one website with one remaining pair in my size. However, at that point I was so impressed with Zappos.com that there was no chance of me ordering those shoes from any other website! So thank you to Zappos.com and that customer service representative, whoever he is, for such stellar customer service! Keep up the great work!
Sincerely,
Amanda L. |  | ~ Amanda L., November 17 2009
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