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| Customer Rating/Review
Fitzwell Idaho/Extra Wide Calf
Number of reviews: 1
Average customer ratings:
Overall:
 Comfort: Look:
2009-11-25 14:50:14 Fitzwell Idaho/Extra Wide Calf
Reviewer:
Suzanne H
from California
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Moderate arch support
I have large calves, and ordered these, hoping they would fit. Sadly, I have to return them (which I am about to do). My calves are about 18 1/2", and these would not zip, in a 10W. They are gorgeous boots, and the foot is very comfortable. If your calves are a bit smaller than mine, I highly suggest them. Otherwise, look for the "Ros Hommerson Maryland super wide" online as a similar boot that, unfortunately, Zappos does not carry. I did take them to a cobbler to see if he could make them work, but he was afraid of stretching them, as that could damage the zipper, and would have a difficult time finding elastic wide enough to expand the elastic panel. My calves are very muscular, so the widest part is slightly lower than the widest part. The top of the boot went around my leg fine if I held the sides together.
Other brands recommended by reviewer: Ros Hommerson, Aerosoles, Mudd
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 |  | Dear Zappos, Okay, help me understand something. I place an on-line order last evening at about 8:00. I screw up how to use my store credit and can’t figure out how to fix it. I resort to calling your toll free number to fix my stupid mistake and expect to be on hold for at least 20 minutes. Wow is all I can say! A real live person answers the phone in two rings after I debated with myself whether or not to press the option for joke of the day. He corrects my problem and even makes the decision to not charge my credit card for the less than $2 difference between my store credit and the amount due for the running shoes I ordered. On top of this, the shoes were sitting on my doorstep tonight after I came home from work. I even wore them for my evening workout. How dare you do this in less than 20 hours after my mistake! You just set the customer service pole vault bar at 37 feet in my book! Terrific, terrific service. Thank you very much! I now consider myself a customer for life. You all will have to work very hard to make me buy a pair of shoes from another company. I’m new to Zappos and you can bet I will be looking to Zappos for other purchases! Many thanks... my next order will be tomorrow evening so I can surprise my wife with a new pair of Berks she wants, but actually needs... it isn’t always good to want things! Off to more exploring and shopping on your site... Christmas is coming you know! |  | ~ , September 27 2009
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