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| Customer Rating/Review
Sam Edelman Jackson
Number of reviews: 1
Average customer ratings:
Overall:
Comfort: Look: 

 2009-11-07 16:48:39 Sam Edelman Jackson
Reviewer:
Anonymous Overall:
Comfort:
Look:
The boots are absolutely adorable! I purchased them in the stone color and I thought they would be a tan color, but they are actually grey. I do not need grey boots, so unfortunately I will be returning them. If you were looking for stylish grey boots, then these are a winner!
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 |  | I just wanted to thank you for being so wonderful. Last week I ordered a pair of shoes but when I got them home the color didn't match so I needed to return them. What I didn't realize was that when I shipped them back to you, my cell phone charger was also in the box. The last couple of days I have been going crazy looking for it. But to my surprise it showed up today. My UPS driver just dropped off a tiny Zappos box. As I opened the box knowing that I hadn't ordered anything, I was amazed and grateful to find the charger in there. This little gesture just proves how much your company goes above and beyond for their customers and I for one truly, truly appreciate it. When you say "We are always here for you" you really mean it! I love your company, site, and all you stand for and do for your customers. I can't thank you enough for making my day! I hope you have a wonderful weekend!
Lisa H. |  | ~ Lisa H., September 12 2009
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