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| Customer Rating/Review
Sorel Kids Nakiska (Toddler/Youth)
Number of reviews: 1
Average customer ratings:
Overall:
 Comfort: Look:
2009-10-03 15:57:12 Sorel Kids Nakiska (Toddler/Youth)
Reviewer:
Debbie
from Florida
Overall:
Comfort:
Look:
Recently I purchased a pair of Sorel Kids shoes for my daughter. She wears a size 2.5 but we ordered a size 3 because of the lining in the shoes. The shoes arrived in record time but they were too tight. I called and spoke to a very polite and accomendating Zappos representative. I wish now that I wrote down her name because she went above and beyond in assisting me! To our surprise, the very next day a pair of size 4 shoes arrived for my daughter. With free shipping both ways it made the return of the first pair so much easier! We will use Zappos again! Keep up the GREAT WORK!
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 |  | I wanted to thank you for the incredible customer service you've provided in recent weeks. When my pair of boots arrived in less than perfect condition, I had hoped to exchange them for a new pair. Unfortunately, you were out of stock. A wonderful representative offered tips on how to clean up the boots, offered to search other stores to see if they had the boots in stock, and even asked if I would like a refund before returning the boots! I decided to keep the boots for a few more days, as I was not interested in purchasing from another retailer. Luckily, Zappos received more boots in stock within the week. Another rep sent my order straight away and ensured that the new pair were in perfect condition. Best yet - they sent the new pair with overnight shipping! I can't thank you enough for your wonderful service! You’re the best. Robyn C. |  | ~ Robyn C., August 27 2009
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