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| Customer Rating/Review
Kayland Zephyr
Number of reviews: 1
Average customer ratings:
Overall:
 Comfort:  Look:
2009-11-03 22:32:33 Kayland Zephyr
Reviewer:
Dror
from Brooklyn
Overall:
Comfort:
Look:
First impressions. I always pull out the insole to see what's under the hood. The Zephyr's insole is made of springy plastic grid with the usual foam for the forefoot. It's much stiffer than the regular all-foam kind you find in many shoes and gives much better support. It's a notch below specialty bought insoles, but probably one of the best I ever seen included with the shoe itself. Removing the insole also revealed a complete wrap around construction for the e-vent membrane. Many manufacturers skimp on having the bottom of the boot covered with a membrane. But not the Zephyr. This extra padding also adds some cushioning. The boot itself breathes very well thanks to large sections of exposed mesh, but as advertised, the plastic skeleton does great work at providing excellent ankle support. Overall, this boot oozes with quality and attention to details. Tough, supportive and relatively light. So why only 4 stars? Well, Backpackers magazine suggested this is a medium-wide boot. I found this not to be so. The toe box is deep, but otherwise I feel it is strictly medium. If you are a 2E it might not work for you. It didn't for me and I couldn't wear it extensively, but I also feel it is not a boot you can wear out of the box. It is comfortable enough, but it would need at least some minimal break-in period. If these two issues are not relevant to you, then the Zephyr will be a high quality 5 stars boot for you.
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 |  | Dear Zappos, Okay, help me understand something. I place an on-line order last evening at about 8:00. I screw up how to use my store credit and can’t figure out how to fix it. I resort to calling your toll free number to fix my stupid mistake and expect to be on hold for at least 20 minutes. Wow is all I can say! A real live person answers the phone in two rings after I debated with myself whether or not to press the option for joke of the day. He corrects my problem and even makes the decision to not charge my credit card for the less than $2 difference between my store credit and the amount due for the running shoes I ordered. On top of this, the shoes were sitting on my doorstep tonight after I came home from work. I even wore them for my evening workout. How dare you do this in less than 20 hours after my mistake! You just set the customer service pole vault bar at 37 feet in my book! Terrific, terrific service. Thank you very much! I now consider myself a customer for life. You all will have to work very hard to make me buy a pair of shoes from another company. I’m new to Zappos and you can bet I will be looking to Zappos for other purchases! Many thanks... my next order will be tomorrow evening so I can surprise my wife with a new pair of Berks she wants, but actually needs... it isn’t always good to want things! Off to more exploring and shopping on your site... Christmas is coming you know! |  | ~ , September 27 2009
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