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| Customer Rating/Review
Timbuk2 Q 15" Laptop
Number of reviews: 1
Average customer ratings:
Overall:
 Comfort:  Look:
2009-09-16 12:39:23 Timbuk2 Q 15" Laptop
Reviewer:
Tom M
from Southern California
Overall:
Comfort:
Look:
Very nice backpack. Well built. A 15" MacBook Pro just barely fits (the long end) inside the laptop pouch. I put my folders and unbendy stuff in there too. Neat design, but one drawback is that the main cargo space only unzips 2/3 of the sides. Not too much a problem but you kind of need to stuff things into the smaller mouth than other backpacks will take. The squishy pad at the base of the laptop section doesn't really catch a thin laptop. It's a bit floppy and ends up on one side or the other instead of fully underneath the edge of the laptop. All of these are just nits. It works great as is.
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 |  | I just wanted you to know that Zappos.com "wowed" me recently. I have been looking to improve the customer experience in my company for years, but until recently haven't
taken the necessary steps to make it happen. In the last month I have contacted many well known customer service businesses to foster ideas on how to better care for our customers, and ZAPPOS.com has risen to the top for me. You not only sent me some of your 2008 Culture books, but you didn't charge me a cent, and I made sure that I presented this fact to the team at our daily morning huddle. I was also most impressed that Tony signed the book(s)!!! Wow. I want our company to be known as following ZAPPOS.com's lead, and be better at caring for the whole individual as we care for their health needs. Thanks again, we're already discussing new core values thanks to ZAPPOS.com. I would like to send the results of these to you as my way of thanking your company for motivation to get better. Sincerely, Dr. J.W. |  | ~ Dr. J.W., September 25 2009
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