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| Customer Rating/Review
Timbuk2 Hemlock Medium
Number of reviews: 1
Average customer ratings:
Overall:
 Comfort: Look:
2009-11-03 08:49:56 Timbuk2 Hemlock Medium
Reviewer:
Ali H
from Richmond, Va
Overall:
Comfort:
Look:
This is my first ever rolltop backpack, and I love it! I wasn't too sure if it was going to be practical for everyday school use, but it isn't at all difficult to get stuff into and out of this bag. Besides, it will come in super handy when I go on short trips to friend's houses for a few days. It also proved extremely water-resistant the other day when I walked about 45 minutes with it in pouring rain (don't judge, I was stranded!). Anyway, I love this bag, it's very comfortable and large, and it suits my everyday needs perfectly. And of course, Zappos' service is, as always, above and beyond. I love this bag, and I love Zappos.
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 |  | I just wanted you to know that Zappos.com "wowed" me recently. I have been looking to improve the customer experience in my company for years, but until recently haven't
taken the necessary steps to make it happen. In the last month I have contacted many well known customer service businesses to foster ideas on how to better care for our customers, and ZAPPOS.com has risen to the top for me. You not only sent me some of your 2008 Culture books, but you didn't charge me a cent, and I made sure that I presented this fact to the team at our daily morning huddle. I was also most impressed that Tony signed the book(s)!!! Wow. I want our company to be known as following ZAPPOS.com's lead, and be better at caring for the whole individual as we care for their health needs. Thanks again, we're already discussing new core values thanks to ZAPPOS.com. I would like to send the results of these to you as my way of thanking your company for motivation to get better. Sincerely, Dr. J.W. |  | ~ Dr. J.W., September 25 2009
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