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| Customer Rating/Review
Fitzwell Arrow
Number of reviews: 2
Average customer ratings:
Overall:
 Comfort:  Look: 
2009-11-12 06:17:00 Fitzwell Arrow
Reviewer:
Anonymous
from Bloomington, IN
Overall:
Comfort:
Look:
Overall, these boots are really cute. They look fine with pants, and really good with skirts. I'm a little disappointed with the faux fur around the top; it looks a lot like teddy bear fur and I would've expected better for the price. These boots took me weeks to break in; they felt terrible when I first got them. After about 5 weeks of wear, they're getting comfy.
2009-10-25 23:28:02 Fitzwell Arrow
Reviewer:
Sarah a
from washington state
Overall:
Comfort:
Look:
I love this boot. The leather and styling suggest an expensive boot and the heel is solid but not clunky. I can wear it with slim jeans tucked in or under a wider, cuffed trouser. Zappos rocks! Fitzwell is a brand that dependably fits my size 8.5 EE foot.
Other brands recommended by reviewer: La Canadienne, Magdesians, Ros Hommerson, Asics men\'s size 84E running
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 |  | Dear Zappos, Okay, help me understand something. I place an on-line order last evening at about 8:00. I screw up how to use my store credit and can’t figure out how to fix it. I resort to calling your toll free number to fix my stupid mistake and expect to be on hold for at least 20 minutes. Wow is all I can say! A real live person answers the phone in two rings after I debated with myself whether or not to press the option for joke of the day. He corrects my problem and even makes the decision to not charge my credit card for the less than $2 difference between my store credit and the amount due for the running shoes I ordered. On top of this, the shoes were sitting on my doorstep tonight after I came home from work. I even wore them for my evening workout. How dare you do this in less than 20 hours after my mistake! You just set the customer service pole vault bar at 37 feet in my book! Terrific, terrific service. Thank you very much! I now consider myself a customer for life. You all will have to work very hard to make me buy a pair of shoes from another company. I’m new to Zappos and you can bet I will be looking to Zappos for other purchases! Many thanks... my next order will be tomorrow evening so I can surprise my wife with a new pair of Berks she wants, but actually needs... it isn’t always good to want things! Off to more exploring and shopping on your site... Christmas is coming you know! |  | ~ , September 27 2009
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