I've only ordered a few times from Zappos...but I just watched the Nightline piece after noticing the We're Hiring banner while shopping for back-to-school shoes. I already liked Zappos, but now a fan. I'm converted. You have a loyal customer. I'm starting at Zappos first for my e shopping here on out. You're creating corporate karma and reaping the benefits. Congrats on doing business, AND treating your employees, the right way. Keep telling your story - you can bet I will be.
Paige