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| Customer Rating/Review
Gabriella Rocha Zazza Flat
Number of reviews: 1
Average customer ratings:
Overall:
 Comfort: Look: 
2009-08-14 12:46:19 Gabriella Rocha Zazza Flat
Reviewer:
Anonymous
from indiana
Overall:
Comfort:
Look:
I am kind of bummed about these. They are really soft & pretty out of the box, but the fit is funky. They sole looks as if it is about a half size smaller than the upper. There was a plastic stretching stick in each shoe, and it had distorted the soft leather at the heel. I would seriously encourage just putting paper alone inside for packing. When I put them on the heel was floppy from the stick they had been packed with, but the toe was tight. Plus, although I can do a little toe cleavage, this was cut crazy low, it almost met the base of my big toenail! Eww. So maybe they were just stretched , and they are soft & pretty, but something funky is going on with the fit. I think they are going back as I cannot think of how I could fix them.
Other brands recommended by reviewer: repetto
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 |  | After placing an order online, I realized that I didn't log into the site with the VIP, but with the regular Zappos.com. I immediately called your 24/7 hot line, and had one of the best customer service agents ever! Not only was she helpful in changing the shipping immediately, I also asked her to help me find similar boots in a different color, and she really tried her best to do so. I want to thank her once again for her kindness, support, and help! It is easy and fast to complain, and very rare to get a compliment! This is definitely a compliment for an excellent rep!
Best regards,
Dorit R. |  | ~ Dorit R., November 11 2009
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