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| Customer Rating/Review
Salomon XA Canvas Premium
Number of reviews: 1
Average customer ratings:
Overall:
 Comfort: Look: 
2009-08-03 14:50:06 Salomon XA Canvas Premium
Reviewer:
Anonymous
from Boston, Ma.
Overall:
Comfort:
Look:
I'm a big fan of Salomon shoes. They have high arches and are somewhat narrow, which fits my foot type perfectly. I bought these shoes for a two week vacation where, while I wasn't hiking, I was walking through cities all day. The canvas is very breathable, yet has enough stiffness to provide great support; it took no time to break in. The sole is comfortable without being very stiff, such as you might find on a lot of shoes from boot manufacturers. The only (very slight) problem that I have is that the distinctive Salomon pattern along the side is actually stitched in. Where the stitches are wide, near the laces, they quickly began to loosen and lose their shape. It's a very slight cosmetic issue and takes nothing away from the comfort of these excellent shoes.
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 |  | Dear Zappos, Okay, help me understand something. I place an on-line order last evening at about 8:00. I screw up how to use my store credit and can’t figure out how to fix it. I resort to calling your toll free number to fix my stupid mistake and expect to be on hold for at least 20 minutes. Wow is all I can say! A real live person answers the phone in two rings after I debated with myself whether or not to press the option for joke of the day. He corrects my problem and even makes the decision to not charge my credit card for the less than $2 difference between my store credit and the amount due for the running shoes I ordered. On top of this, the shoes were sitting on my doorstep tonight after I came home from work. I even wore them for my evening workout. How dare you do this in less than 20 hours after my mistake! You just set the customer service pole vault bar at 37 feet in my book! Terrific, terrific service. Thank you very much! I now consider myself a customer for life. You all will have to work very hard to make me buy a pair of shoes from another company. I’m new to Zappos and you can bet I will be looking to Zappos for other purchases! Many thanks... my next order will be tomorrow evening so I can surprise my wife with a new pair of Berks she wants, but actually needs... it isn’t always good to want things! Off to more exploring and shopping on your site... Christmas is coming you know! |  | ~ , September 27 2009
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