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| Customer Rating/Review
Columbia Hydratooth™
Number of reviews: 2
Average customer ratings:
Overall:
 Comfort:  Look: 
2009-10-15 22:56:56 Columbia Hydratooth™
Reviewer:
Anonymous
from California
Overall:
Comfort:
Look:
I got these shoes because the concept seemed great. I really wanted a shoe that looked good in casual settings and was good for hikes and water activities. The shoe does look great and is very comfortable except for the heel. It tends to rub excessively at your ankle even when you wear socks. I tried them around the house for a couple of days to try to break them in but they just got too annoying. I could never take them out for a hike. The overall concept is great and I'm actually sad that I have to return them. I have read similar problems from other reviews but there have been some that dont have a problem with them. I would definitely try them out, just dont have you mind set on them.
2009-04-20 13:24:54 Columbia Hydratooth™
Reviewer:
Anonymous
from Dalton, Ga
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Moderate arch support
Fit the bill -
I actually bought this shoe for riding my bike. My feet stayed cool on a 4 hour ride due to the upper mesh. Can't say what it would be like wearing them in water but I'm satisfied for the reason that I bought them. Very comfortable and easy to cinch up. I would recommend this shoe.
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 |  | As incredible as it may seem, this is a true story: It was 6 days before camp started for three of my four children. As a working mom who loves to come home, pull on a pair of old jeans and sit on the floor to play Battleship or jam to Guitar Hero or sit outside and paint with water colors, it's easy to understand why avoiding the packing list can become a battle of wills. Every year, it's the same story and every year, it seems that the children grow 10 inches between the end of school and the start of camp, which sends me into a flurry of insanity as I try to piece together as many pairs of shorts, socks, shoes, and t-shirts as possible between 6 PM and midnight. Enter Zappos. At 10:00 on Thursday evening, my daughter and I clicked Confirm on an order for 3 pairs of Keens with standard 3-5 day shipping and quickly put the matter of water shoes out of our heads. You can only imagine our surprise when by 3:00 on Friday a box holding 3 pairs of Keens was sitting on our doorstep! But, we weren't finished. One of the three pair did not fit the intended child and the style of a second pair was not as easy to put on for the 7 year old as we had hoped. Quickly, we returned to the computer. One order was processed within seconds, but the second return continued to show up as an error despite multiple attempts. I grabbed the phone and called customer service. I was greeted with a bubbly and happy Hello! proceeded by an unprecedented ‘can do easily done’ attitude. The shoes were on their way and the return hadn't even left our house! There it was! Long lost TRUST with a capital T. By Monday afternoon, the replacements were in hand and by mid-week, the packing list had been conquered. Will we return to Zappos? You bet! Was the experience an absolute pleasure? Absolutely! Has Zappos redefined customer service and satisfaction? Let's hope so!
Elizabeth S. |  | ~ Elizabeth S., August 14 2009
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