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| Customer Rating/Review
OGIO Big Dome Duffel
Number of reviews: 2
Average customer ratings:
Overall:
 Comfort: Look:
2009-11-01 12:13:31 OGIO Big Dome Duffel
Reviewer:
Louise M
from Pennsylvania
Overall:
Comfort:
Look:
As usual anything I receive from Zappos is just what I wanted. It is the exact size I wanted and easy to carry. This was my carry-on bag and it fit perfectly under the seat. When I emptied it at my destination (gifts), I just folded it and put it in my suitcase for my return. Whenever I need anything now, I look at Zappos first. Great job!
2009-08-31 09:29:56 OGIO Big Dome Duffel
Reviewer:
Kevin
from Hayward, CA
Overall:
Comfort:
Look:
Good Quality for the price. Good bag for what it is, I use it for going to the gym or cycling. Can easily fit a bike helmet and has a really nice shoe compartment that has it's own zipper.
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 |  | Dear Zappos, Okay, help me understand something. I place an on-line order last evening at about 8:00. I screw up how to use my store credit and can’t figure out how to fix it. I resort to calling your toll free number to fix my stupid mistake and expect to be on hold for at least 20 minutes. Wow is all I can say! A real live person answers the phone in two rings after I debated with myself whether or not to press the option for joke of the day. He corrects my problem and even makes the decision to not charge my credit card for the less than $2 difference between my store credit and the amount due for the running shoes I ordered. On top of this, the shoes were sitting on my doorstep tonight after I came home from work. I even wore them for my evening workout. How dare you do this in less than 20 hours after my mistake! You just set the customer service pole vault bar at 37 feet in my book! Terrific, terrific service. Thank you very much! I now consider myself a customer for life. You all will have to work very hard to make me buy a pair of shoes from another company. I’m new to Zappos and you can bet I will be looking to Zappos for other purchases! Many thanks... my next order will be tomorrow evening so I can surprise my wife with a new pair of Berks she wants, but actually needs... it isn’t always good to want things! Off to more exploring and shopping on your site... Christmas is coming you know! |  | ~ , September 27 2009
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