 |  |  | Dear Zappos Team, I appreciate the reviews you encourage and offer. When considering placing an order, it is very helpful to read about the experiences of others, especially their comments about how the shoe fits. Several times the reviews have helped to guide me towards making a better purchase decision based on my shoe needs. Also, the service you offer is OUTSTANDING! I love, love, love the free shipping and liberal return policy. I prefer your site even at list price because it allows me to try shoes without feeling hammered by shipping prices if the shoes do not fit and because the risk level is low due to your easy return system. You have a great selection of shoes. I have to admit I am so happy with your service that I almost feel guilty when I return shoes. Keep up the great work! Consider me a loyal and appreciative customer. Thanks for allowing me the chance to write a review. Barbara |  | ~ Barbara, December 23 2009
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