Zappos - You guys rock! Zappos should be used as a model for ALL business. I recently ordered a pair of Clarksandals. To my surprise, you upgraded my shipping and I received the sandals within 24 hours of ordering. I love my sandals and I love Zappos. Excellent customer service is so rare anymore. You make me feel like I am your most important customer, and all I ordered was one pair of $40 sandals. You have me for life. A huge thank you to every employee at Zappos! Tina M.