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| Customer Rating/Review
GBX 13203
Number of reviews: 1
Average customer ratings:
Overall:
 Comfort:  Look:
2009-05-03 07:54:39 GBX 13203
Reviewer:
Anonymous
from Saint Louis, MO
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Arch: Moderate arch support
Great shoe, good price -
Style and fit are just what I was looking for. Casual, yet sophisticated design. It has one design flaw. The heel flap of leather is not stitched or glued, so it was constantly flipping up. I used leather glue and it it is now perfect; the company should have thought of this. I would recommend the shoe.
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 |  | Dear Zappos, Okay, help me understand something. I place an on-line order last evening at about 8:00. I screw up how to use my store credit and can’t figure out how to fix it. I resort to calling your toll free number to fix my stupid mistake and expect to be on hold for at least 20 minutes. Wow is all I can say! A real live person answers the phone in two rings after I debated with myself whether or not to press the option for joke of the day. He corrects my problem and even makes the decision to not charge my credit card for the less than $2 difference between my store credit and the amount due for the running shoes I ordered. On top of this, the shoes were sitting on my doorstep tonight after I came home from work. I even wore them for my evening workout. How dare you do this in less than 20 hours after my mistake! You just set the customer service pole vault bar at 37 feet in my book! Terrific, terrific service. Thank you very much! I now consider myself a customer for life. You all will have to work very hard to make me buy a pair of shoes from another company. I’m new to Zappos and you can bet I will be looking to Zappos for other purchases! Many thanks... my next order will be tomorrow evening so I can surprise my wife with a new pair of Berks she wants, but actually needs... it isn’t always good to want things! Off to more exploring and shopping on your site... Christmas is coming you know! |  | ~ , September 27 2009
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