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| Customer Rating/Review
Timbuk2 Hemlock Medium
Number of reviews: 1
Average customer ratings:
Overall:
 Comfort: Look:
2009-11-03 08:49:56 Timbuk2 Hemlock Medium
Reviewer:
Ali H
from Richmond, Va
Overall:
Comfort:
Look:
This is my first ever rolltop backpack, and I love it! I wasn't too sure if it was going to be practical for everyday school use, but it isn't at all difficult to get stuff into and out of this bag. Besides, it will come in super handy when I go on short trips to friend's houses for a few days. It also proved extremely water-resistant the other day when I walked about 45 minutes with it in pouring rain (don't judge, I was stranded!). Anyway, I love this bag, it's very comfortable and large, and it suits my everyday needs perfectly. And of course, Zappos' service is, as always, above and beyond. I love this bag, and I love Zappos.
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 |  | Dear customer service guys: I wanted to say how awesome your staff is. I've dealt with several via phone doing some shoe shopping, and they're always, always, always cheerful and they personalize the conversation. Your staff seems to enjoy their work and makes shopping online/exchanging via phone a breeze. The VIP overnight shipping is great too, but I could do without that as long as your staff continued their positive, personal service to customers. Thanks so much to whoever trains your staff...you've obviously got great staff training programs and great managers/supervisors. Thanks again!!! |  | ~ Elizabeth H., November 08 2009
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