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| Customer Rating/Review
Red Wing Shoes Heritage Work Chukka
Number of reviews: 2
Average customer ratings:
Overall:
 Comfort:  Look: 
2009-10-24 10:02:03 Red Wing Shoes Heritage Work Chukka
Reviewer:
Bill G
from San Francisco
Overall:
Comfort:
Look:
I bought these in black last month and have gotten nothing but compliments when it comes to these boots. Really sharp looking and they clean up very nicely with a little mink oil. I walk about 2 miles a day throughout my commute and, as can be expected, there was an uncomfortable break-in period, but after about two weeks these shoes were very comfortable.
2009-09-04 12:58:45 Red Wing Shoes Heritage Work Chukka
Reviewer:
Anonymous
from Dallas, TX
Overall:
Comfort:
Look:
Well, there's no doubt about it these Heritage Work Boots look great and are made to last, for this price they ought to be. My one complaint is the lack of cushion in the sole, and literally no arch support to speak of. I had to insert supports to make the boot more comfortable, makes a world of difference. Hard to imagine a company that's as established as Red Wing would make a work/casual boot that's lacking in this department, especially at this price. But, if you can get past that then you won't be disappointed. Like I said, looks great and the workmanship is top notch. I wear a size 10 and it feels true to size.
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 |  | Dear Zappos.com Staff,
I just wanted to send a quick thank you to all of you for being such a wonderful company. I have ordered from you several times in the past and have always enjoyed your wide selection, fast shipping, and easy return policy. However, while these are great attributes of a company, they don't usually inspire me to write feedback emails raving about the company. About a week ago, I wanted to order a pair of shoes I'd had my eye on for quite some time. I shopped around but, as usual, Zappos.com had the best price (and free shipping!). However, when I tried to order, neither you nor any other website I visited had the shoes in my size. I called your customer service number to find out if they had been discontinued. In my experience, these sort of help lines rarely produce any sort of useful information, so I don't usually expect a whole lot from them. I called at around 5:30am Eastern Time, and was thrilled someone actually answered the phone that early in the morning! That would have been enough to make me a happy customer, however in true Zappos.com form, my experience exceeded expectations. Not only was the representative friendly and helpful, he took time to check your inventory and find out if the shoes had been discontinued. Then, he checked out other websites to find out if they had the shoes in my size! After several minutes of searching, he was able to find one website with one remaining pair in my size. However, at that point I was so impressed with Zappos.com that there was no chance of me ordering those shoes from any other website! So thank you to Zappos.com and that customer service representative, whoever he is, for such stellar customer service! Keep up the great work!
Sincerely,
Amanda L. |  | ~ Amanda L., November 17 2009
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