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| Customer Rating/Review
Lelli Kelly Kids Disco (Toddler/Youth)
Number of reviews: 1
Average customer ratings:
Overall:
 Comfort:  Look:
2007-11-20 16:35:42 Lelli Kelly Kids Disco (Toddler/Youth)
Reviewer:
Anonymous
Overall:
Comfort:
Look:
Shoe Size: Felt a full size larger than marked
Sizing not right -
I ordered a 28 which said 10, but it is huge. I think a 10 is a 27 according to their chart. Also, it states hook and loop but the strap is attached with an actual buckle, no velcro. I think it is easy to slip the foot in without undoing the buckle but if someone had a wider foot, it might not. The shoe is very cute; we had silver which is really more graphite.
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 |  | Dear Zappos.com Staff,
I just wanted to send a quick thank you to all of you for being such a wonderful company. I have ordered from you several times in the past and have always enjoyed your wide selection, fast shipping, and easy return policy. However, while these are great attributes of a company, they don't usually inspire me to write feedback emails raving about the company. About a week ago, I wanted to order a pair of shoes I'd had my eye on for quite some time. I shopped around but, as usual, Zappos.com had the best price (and free shipping!). However, when I tried to order, neither you nor any other website I visited had the shoes in my size. I called your customer service number to find out if they had been discontinued. In my experience, these sort of help lines rarely produce any sort of useful information, so I don't usually expect a whole lot from them. I called at around 5:30am Eastern Time, and was thrilled someone actually answered the phone that early in the morning! That would have been enough to make me a happy customer, however in true Zappos.com form, my experience exceeded expectations. Not only was the representative friendly and helpful, he took time to check your inventory and find out if the shoes had been discontinued. Then, he checked out other websites to find out if they had the shoes in my size! After several minutes of searching, he was able to find one website with one remaining pair in my size. However, at that point I was so impressed with Zappos.com that there was no chance of me ordering those shoes from any other website! So thank you to Zappos.com and that customer service representative, whoever he is, for such stellar customer service! Keep up the great work!
Sincerely,
Amanda L. |  | ~ Amanda L., November 17 2009
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