Dear Zappos,
I want to thank you for your incredible service. I ordered a pair of shoes on Monday (Labor Day) and received them on Thursday morning--- don't know how you did it, as I live in a small city 50 miles west of Albany, NY.
Sincerely,
Rosemary B.
P.S.-- Just been reading the great article in the new New Yorker --- sounds like a fun place to work!!