 |  |  | Good evening Zappos team,
I wanted to commend you for a fine example of how a business should operate. I have had a small number of experiences with Zappos, and when an issue has arisen, every step has been taken to rectify it as best as possible. This evening, I decided to try Zappos again, and had the pleasure of speaking with a young man in the Ordering Dept. in Las Vegas. He was extremely helpful and efficient in processing my order. He read the notes in my account regarding my previous Zappos purchase (which started off poorly, but was wholly redeemed through outstanding service from your team), and further extended the goodwill by upgrading my shipping to overnight/next day. Suffice it to say, I am impressed with your team and organization. I look forward to building a strong relationship and using Zappos exclusively (along with passing your info to my colleagues and family).
Sincerely,
Alikhan P. |  | ~ Alikhan P., May 12 2008
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